1 to 25 of 62 Service Delivery Jobs in Manchester

building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and Service Delivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble, ambitious … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that their … clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing and More ❯

of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Operations Manager - Service Delivery Located: Field Based - North West Package: Competitive salary, car allowance, bonus and additional benefits (Ricoh operate a vibrant working policy giving … own and drive the strategic development and implementation of scalable and cost-effective Managed Services annuity based services. Key Responsibilities: Setting Customer specific Managed Service strategy by understanding and aligning both the Customers strategic business objectives with Ricoh’s strategic direction. Creating a strategic plan around development of annuity … service opportunities by bringing both strategies together, creating win-win opportunities which deliver business growth within the account and contribute to overall Service-led growth for Ricoh Provide leadership and direction to ITS Managed Service onsite Service Delivery Managers and Operational Managers by the use More ❯

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy Scheme Buy up to 5 additional days Enhanced Pension Plan ArrowXL company contributions matching up to 6% Life Insurance Company funded 2x … basic salary life cover from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into … Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts ArrowXL is hiring! As the UKs leading provider of Two-Person Home Delivery , we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that More ❯

As we continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting … the agency's continued success. As Head of Operations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope … and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO More ❯

IT Service Continuity Manager Location: Manchester (hybrid 2 to 3 days per week onsite) Rate: £500 to £600 per day via umbrella Legnth: 3 months Role Summary We have an exciting new contract opportunity as a IT Service Continuity Manager. The role will be an initial 3 month … risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key Responsibilities Ensure the Service Continuity and Risk documentation is regularly reviewed and maintained Liaise with Technical Architects and Service Delivery Managers, for the review of documentation … Develop and deliver a Service Continuity annual exercise schedule Obtain service recovery assurance from third party Service Providers Identify and govern ITSC related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with More ❯

with IT leadership and third-party partners to deliver resilient, secure, and scalable infrastructure services. Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of … core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to ensure optimal service delivery and adherence to SLAs. Manage and coordinate infrastructure upgrades, ensuring compliance with established change control processes. Work with IT service delivery partners to maintain infrastructure health, security … and compliance across all business units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … are looking for someone to be based out of our customers site 5 days a week in Manchester. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of … a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who More ❯

the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX, Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. … at a level appropriate to the position, that appropriate measures are in place to ensure this compliance To implement a continuous improvement approach to service delivery Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. … Key responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive benefits More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic … thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change More ❯

patterns. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of … and interpret data related to the digital user behaviour and experience, customer records and offline operations, identifying patterns in critical usage aspects such as service uptake, task completion rates etc, to provide actionable insights for the Digital Department and key stakeholders Design, develop and deploy models that relate to … App and Web user behaviour, customer profiles and more to improve healthcare service delivery through digital means Conduct advanced statistical analyses, including hypothesis testing and predictive modelling Question and improve open current models and data definitions based on insights and findings Collaborate with data engineers and software developers More ❯

Service Operations Systems and Process Lead Manchester Hybrid (2 days p/w on site) Up to £50,000 - £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to … grow further at scale this year. As such, as we are looking to recruit an experience Service Operations Systems and Process Lead, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on … site in Manchester 2 days per week. Role Summary: The Service Operations Systems and Process Lead supports a multi-team operations function by managing the use and development of ServiceNow and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … Ensure operational improvement submissions move through to IT/Product acceptance and delivery. Define & maintain the requirement gathering & impact assessment process/toolsets. Ensure service requirement traceability through the delivery lifecycle is maintained. Documentation of all data items impacted by operational process changes and migrations. Detailed business analysis More ❯

to reliably commute to Bolton. A driving licence is a must for this role. Key responsibilities: Manage and resolve incidents, major incidents, problems, and service requests, ensuring timely updates and escalations as needed. Act as the first point of escalation for 1st and 2nd line support engineers. Conduct root … System Centre, and ensure smooth operation of cloud telephone systems and networking equipment. Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager. Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents … ensuring optimal service delivery across all platforms. Key Skills: Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure. Proven experience working within an ITIL framework. Strong diagnostic skills for hardware, software, and operating system issues. Experience in knowledge More ❯

housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers … CRM and Power Platform. Our Digital, Data & Technology Strategy (which underpins our overall strategy) outlines how were using digital tools to enable high quality service delivery, managing our assets better, serving residents more efficiently, and making informed and evidenced decisions to put our residents at the heart of … and written communications. Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Excellent knowledge of MS Office 365. Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana) Desirable: Experience of ITIL principles and processes Housing sector industry experience Qualifications Essential: Programme and More ❯

takes full ownership of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior … Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements and operational excellence. Identify and implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives … and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational & Financial Management Monitor account performance metrics, service level agreements (SLAs), and key deliverables to ensure contractual compliance More ❯

takes full ownership of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior … Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements and operational excellence. Identify and implement service improvement actions at both tactical and operational levels. Team Leadership Lead and mentor Account Executives … and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Operational & Financial Management Monitor account performance metrics, service level agreements (SLAs), and key deliverables to ensure contractual compliance More ❯

The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business … effective, high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBR's Participate and where appropriate conduct regular service reviews & QBR's with customers to assess … their satisfaction, gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management :Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including … maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration - Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement More ❯

Middleware Roadmap, provide architectural design and technical leadership, manage middleware designs within the Bank's governance framework, and collaborate with third-party build and service teams to ensure high standards. You will also support middleware operations, including Risk and Lifecycle Management, and contribute to Major Incident management. Key Accountabilities … based on solution architecture for third-party implementation. Contribute to infrastructure solution frameworks and patterns, considering external market and supplier options for value and service quality. Lead third parties in designing product integration for existing and new solutions. Coordinate with Project Managers and third-party build teams to ensure … high-quality, compliant solutions. Assist in transitioning new middleware technologies from design to production with minimal service disruption. Serve as a point of contact for Major Incidents, providing expertise and support to manage incidents effectively. Identify and resolve root causes with suppliers to prevent reoccurrences. Act as a center More ❯