26 to 50 of 65 Service Delivery Jobs in Manchester

specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.As a Helpdesk Team Leader, you will … lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service prioritiesYou will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.You will work closely with Senior ...

Digital Delivery Manager About the company Our client is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. With a 30-year history, they've delivered transformational projects across government, the NHS and a wide range of private sector clients working … accountable for ensuring the business's innovative digital services and platforms meet user needs and agreed outcomes for the client, while ensuring delivery follows good governance and quality standards. You'll empower and support your teams to perform well, learn and grow in line with company values, and leverage ...

Service Coordinator – Wigan (Office Based role) – Engineering – Permanent (Competitive Salary) Summary My client are seeking a proactive Service Coordinator to support the daily operations of their Service Department. This role involves working closely with Mechanical, Electrical, and Fire & Security service teams to coordinate service activities … skills, strong attention to detail, and a customer-focused approach to thrive in a fast-paced environment. Key responsibilities include handling customer enquiries, processing service requests, maintaining certification records, issuing reports and certificates, and liaising with engineers, customers, and subcontractors to ensure timely and accurate service delivery. ...

Senior User ResearcherAbout the RoleWe are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver meaningful outcomes.Working … range of behavioural and attitudinal research methods, with a strong understanding of when to apply them.Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery.Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements.Experience working ...

This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. … collaborative team player with a passion for continuous development. Key Responsibilities Manage the end-to-end lifecycle of incidents, primarily for our SaaS based Service, acting as the central point of coordination ensuring timely resolution and effective communication. Relay communications between internal teams, vendors, partners, and customers both verbally ...

their technical expertise and industry-leading workplace culture.They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable … resolving scope creep and contractual risk.· Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.· Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.· Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

analysis of IT information including IT cost data, IT contracts and IT qualitative information.Supporting the development of key documents for a transaction e.g., Transitional Service Agreements, status reports, SteerCo reports and papers addressing strategic issues.Identifying IT synergies, one-off costs, ongoing costs either within a larger team … understanding of one or more core aspects of a typical IT function, including IT Strategy and Governance, Enterprise Architecture, Application Development, Systems Integration, IT Service Delivery, IT infrastructure, IT financials and IT cost modelling or equivalent.Knowledge of ERP solutions, such as SAP, Oracle or Microsoft or equivalent.Experience ...

future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people … face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by resolving incidents, fulfilling service requests, and championing a positive ICT experience.The TSA takes a proactive approach to diagnosing and resolving problems, sharing knowledge with colleagues, and promoting ...

broader business objectives and transformation agendas.Developing technology strategies, target operating models and long-term transformation roadmaps.Identifying opportunities to improve performance, drive growth and enhance service delivery through technology.Creating business cases and investment strategies to support major technology initiatives.Contributing to thought leadership, market insights and industry-focused propositions.Supporting business ...

professional experience Your professional experience should include: Prior relevant work experience demonstrated extensive Finance Transformation and proven proficiency in finance operating model and service delivery model, financial process design and standardisation, automation and change management Solid experience in leading large and multi-functional teams during design and implementation. ...

support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction. Key Responsibilities Install, configure, maintain, and support Unified Communications systems. Diagnose and resolve hardware, software, network, and system-related … issues. Provide on-site and remote technical support to customers. Manage faults and service tickets in line with agreed SLAs. Liaise with project and support teams to ensure efficient job completion and customer communication. Support the sales function with technical expertise during customer engagements and solution design. Maintain accurate ...

users, addressing issues related to desktops, laptops, and corporate mobile devices (including iPhones, Android phones, and iPads). Utilise ITSM tools to manage service requests efficiently, ensuring timely resolution and customer satisfaction. Deploy and manage software applications using SCCM, ensuring that all systems are up to date and functioning … maintaining a stable network environment. Engage with non-technical users effectively, demonstrating excellent communication skills and a customer-centric approach. Prioritise and manage multiple service requests in a fast-paced environment, ensuring that critical issues are addressed promptly. Embrace ITIL processes and methodologies to continuously improve IT service ...

actions 4. Operational Process Improvement Identify operational inefficiencies, inconsistencies, and process failures Work with department heads to improve: process control, accountability, operational consistency, and service delivery quality Assist in standardising workflows across divisions Support the transition from reactive operational management to structured scalable processes 5. Risk, Governance & Regulatory … Experience implementing internal audit programmes Strong understanding of: ISO 9001 ISO 27001 ISO 14001 ISO 45001 Experience within technology, engineering, software, security, logistics, or service-based environments Excellent documentation and procedural writing capability Strong organisational and analytical skills Ability to challenge operational practices constructively Experience managing corrective and preventive ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

resolve incidents relating to privilege elevation, application execution, and endpoint security controls. Work closely with infrastructure, packaging, and security teams to ensure seamless service delivery. Produce and maintain technical documentation, support procedures, and operational standards. Contribute to continuous improvement initiatives and platform optimisation activities. Essential Skills & Experience Extensive hands ...

action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityThis team is focused on the technical delivery of new solutions that solve complex challenges for clients. Join us to drive innovation and technology forward, collaborating with cross-functional teams and using cutting … require excellent technical and customer facing skills with the ability to explain complex technical issues to senior customer stakeholders in your project or our Service Delivery Managers. You may be supporting multiple customers and their diverse range of systems so the ability to deal with many clients ...

Lead technical discovery sessions, assessments, and workshops to understand customer challenges and requirements. Assist in developing tailored solutions by mapping customer needs to our service offerings. Deliver compelling presentations and demonstrations that showcase the value of our managed services and technology solutions. Support the sales team with pre-sales … date with emerging industry trends, managed services, and best practices to ensure relevant recommendations. Collaborate with internal teams, including sales, engineering, and service delivery, to align technical solutions with business objectives. Contribute to the continuous improvement of our pre-sales processes and methodologies. The ideal candidate will have ...

range of client scenarios, focusing on high quality even in high pressured, time critical situationsProven ability to assess, design and implement new HR service delivery and HR operating models considering business demands and more efficient ways of workingExperience of working with new HR Technology and experience of analysis ...

systems.Experience with digital assistants or AI-driven employee experience platforms is a plus.Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration.Experience leading or mentoring small technical teams, including integration engineers and developers.PreferredHands-on experience with Eightfold AI or comparable talent intelligence platforms.Experience with … platform architecture (e.g., Absorb, Cornerstone, or similar).Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines.Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC).Familiarity with Power BI, Oracle Analytics Cloud, or enterprise BI architecture for HR data products.Knowledge ...

Level executives to translate business needs into technical and operational plansWork with AWS executive leadership to influence the product roadmapProvide detailed reviews of service disruptions, metrics, detailed pre-launch planningAbout the teamIn GFS, we provide support to some of the world's largest financial services industries. We align ourselves … rapid growth or expansion- Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications- Experience effectively communicating complex concepts ...

role you will:Lead HR Consulting projects across HR strategy, HR process & experience re-design, HR function optimisation and HR-led enterprise transformationLead global delivery teams to deliver the best outcomes for our clients on our HR transformation projects.Own client relationships and help to lead our clients to deliver … analysis to deliver data driven insights, recommendations, and innovation to solve our client’s challenges. Design and develop innovative HR operating models, including Service Delivery Models, using best-in-class research and insights.Leverage leading practice and conduct workshops with clients to re-design HR processes, with experience ...

investor in staff, they provide the one-to-one support and training needed to progress a long-term career within their organisation. Recognised for service delivery and offering some of the industry s most advanced instruments, they pride themselves on their detailed attention to customers needs and dedication ...

Finance and ICT divisions include:Group Chief Technical OfficerGroup Chief Financial OfficerDirector of Group FinanceAssociate Director – Group CreditGroup Financial ControllerHead of IT Service DeliveryHead of InfrastructureThe role also includes technical liaison with existing third-party vendors.ApplicationsThe PBSG Finance division has a suite of applications provided by The Access Group ...

Guinness Partnership. As we bring our ambitious 2030 Strategy to life, we're investing in improving our repairs offering through changes to our service delivery model and rollout of new technologies. Our aim is to improve colleague and resident experiences, modernising our technology landscape, expanding CRM capabilities across … opportunity to shape how change is successfully adopted across the organisation. Working on high-profile projects and programmes, you will lead the development and delivery of effective change management strategies that help colleagues embrace new ways of working, embed lasting improvements, and realise the full benefits of change. ...