26 to 50 of 121 Service Delivery Jobs in Manchester

Together in the UK is seeking a Service Delivery Manager to drive operational service within our Tech function. You will handle major incidents, service reviews with Tier 1 suppliers, and ensure SLA delivery while coordinating cross-functional stakeholders. You will also support IT Admin ...

Group is seeking a Service Delivery Manager to oversee a portfolio of cybersecurity service clients from its Manchester office. You will act as the primary contact, drive service reviews, and identify opportunities to improve contract value and client outcomes while coordinating with the account management team. ...

Xeinadin Group is seeking a Head of Service in Manchester to lead the IT services function across the UK & Ireland. You will establish a single operating model, drive service standards, and act as senior escalation point for service issues. The role requires strong ITIL knowledge, governance experience … proven ability to transform service delivery across multi-site operations. A strategic partner and trusted advisor to ExCo, you will shape service reporting and improvements. #J-18808-Ljbffr ...

country. Working closely with the CEO, COO and senior leadership team, you will own the Digital Services strategy and roadmap across the group, leading service delivery, cyber security, business systems, reporting, AI adoption and continuous improvement. What You Will Be Responsible For Leading Digital Services and IT across … Improving Digital Services performance, user experience and operational reliability Managing suppliers, contracts, budgets and technology investment decisions Leading and developing a multidisciplinary team spanning service desk, infrastructure, Azure and AI capabilities About You You may currently be a: Head of Digital Head of IT Head of Technology IT Director ...

matter expert for Customer Care performance insight, you’ll lead the development of reporting frameworks, dashboards and analytical products that provide clear visibility of service performance, customer demand and operational effectiveness. Working at the heart of Customer Care, you’ll help shape the future of the Bee Network … sources, transforming raw data into insightful reporting, dashboards and visualisations that support both operational management and strategic decision-making. You’ll analyse customer demand, service performance and operational trends, identifying patterns, root causes and opportunities for improvement. Using advanced analytical techniques and effective data storytelling, you’ll help stakeholders ...

Location: UK - Manchester, UK - Mobile England | Job-ID: 220830 | Contract type: Standard | Business Unit: Customer Success & Service DeliveryLife on the teamWithin your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality … that they understand the quality and value that we deliver for them. Where you’ll fit in: You’ll be part of the Delivery Leadership team for the account, reporting to a Lead Delivery Manager. You’ll have clear areas of responsibility that may vary from time ...

Hamilton Barnes Associates Limited is seeking a Service Delivery Specialist to manage a portfolio of 15-20 CCaaS accounts, focusing on the NICE-CX1 platform. This client-facing role emphasizes building strong stakeholder relationships and proactive service delivery. The role involves coordinating with technical and operational teams ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

management, reporting, CSAT, Customer Support and Leadership. Oversee daily Operations, training and guidance, liaison between end users, IT and Senior management, aligning with IT service delivery and Industry standards. Incident management. This is also a hands on role so 1 st and 2 nd line technical knowledge … including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice ...

cost of around 20%. The CCO will need to be guided by and incorporate lessons learned from the Hinkley Point C commercial delivery to achieve Sizewell C’s ambition. Following Financial Completion and Revenue Commencement, Sizewell C is fully funded and is owned by; The Secretary of State … build and operate are API-led, efficient, robust and secure. You will work closely with business stakeholders, solution architects, data architects, cyber security, service management, suppliers and the ICoE to translate business requirements into clear integration specifications, technically assure delivered integrations, prioritise new integration requests and ensure integrations ...

join us DWF is looking for a Contracts Delivery Manager to join our growing Central Legal Operations team. Based in Manchester, this is an exciting opportunity to lead the delivery of commercial contracting projects for a range of clients, combining your technical contracts expertise with project management, client … relationship management and legal technology. Working closely with Legal Advisory teams and our offshore delivery centre in India, you'll play a key role in shaping innovative contract management solutions while helping clients drive greater efficiency and value from their contracting processes.ResponsibilitiesReporting to the Operations Delivery Director ...

partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team. This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across … contact for employees across the business, delivering high quality technical support both remotely and face-to-face. Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction. Key responsibilities include: Providing ...

About the role The Director, HR Technology & Solutions Delivery is a senior technology leadership role responsible for the strategy, design, delivery, operation and evolution of the company's global HR technology ecosystem. In the near term, the role has significant accountability for Workday, leading … adoption of new platform capabilities. Lead the Workday IT Operations team, ensuring effective management of incidents, requests, defects, changes, enhancements and releases. Establish effective service levels, operational KPIs, demand and backlog management, root-cause analysis, testing, documentation and operational controls. Drive continuous improvement, automation and proactive platform management ...

referrals directed by GPs and clinicians working in the service. To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning. To identify and report operational risks to service delivery in accordance with … Organisational Risk Management Policy to minimise risk and to share learning. To liaise with Service Manager to ensure gaps in the service are addressed. About us Rochdale Health Alliance is a GP Federation operating within Heywood, Middleton and Rochdale. We provide a range of clinical services across ...

judgement to know when to configure, when to customise, and when to challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable … solutions that hold up under contractual service commitments. As the technical lead within the development team, the post holder sets the technical standard, owns code review and architectural direction, and mentors and develops the wider team. Key Responsibilities Technical Leadership: Act as the technical authority for the platform ...

About the roleThe Director, HR Technology & Solutions Delivery is a senior technology leadership role responsible for the strategy, design, delivery, operation and evolution of Inizio's global HR technology ecosystem.In the near term, the role has significant accountability for Workday, leading day-to-day IT operations, functional solution … integrations and adoption of new platform capabilities.Lead the Workday IT Operations team, ensuring effective management of incidents, requests, defects, changes, enhancements and releases.Establish effective service levels, operational KPIs, demand and backlog management, root-cause analysis, testing, documentation and operational controls.Drive continuous improvement, automation and proactive platform management to improve ...

relationship management and full operational leadership. It exists to give MAG one accountable partner: one leader who owns the outcome, one structure responsible for delivery, and one operating rhythm that governs how the service performs, improves and evolves. The role drives revenue growth and customer satisfaction while leading … transition to, and maturity of, the managed service (ITO) model that positions SITA as MAG's strategic long-term partner. Key Objectives Lead all commercial activities for the MAG account Act as SITA's senior site leader and single point of accountability for service performance across ...

Director of Digital Standards & Inclusive Design . This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale. The Opportunity This role sits at the heart of digital transformation, leading the evolution of digital … standards, accessibility frameworks and service design best practices across a complex public sector environment. You will work with senior stakeholders across multiple organisations to drive end-to-end service improvements, champion inclusive and accessible digital services, and help create more joined-up, user-centred experiences for citizens. ...

Director of Digital Standards & Inclusive Design . This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale. The Opportunity This role sits at the heart of digital transformation, leading the evolution of digital … standards, accessibility frameworks and service design best practices across a complex public sector environment. You will work with senior stakeholders across multiple organisations to drive end-to-end service improvements, champion inclusive and accessible digital services, and help create more joined-up, user-centred experiences for citizens. ...

Service Team Leader North West Circa £55,000 – 65,000 dependent on experience If you are looking for an opportunity to blend hand on technical BMS expertise whilst developing a growing team of engineers then this is the role for you. I am looking for an experienced BMS Service … role in ensuring BMS systems operate efficiently, reliably, and in line with client expectations while helping shape the future of smart building service delivery. You will be: Leading, mentoring, and supporting a team of BMS Service Engineers Supervising planned and reactive maintenance activities across client sites Acting ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across complex service environments. The Role … Deputy Director, you will lead the development of digital standards, accessibility initiatives, and service transformation programmes that improve public-facing digital services. You will work across organisational boundaries to define strategic direction, champion inclusive and accessible design practices, and identify opportunities to modernise and transform services through innovative approaches ...

across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across complex service environments. The Role … Deputy Director, you will lead the development of digital standards, accessibility initiatives, and service transformation programmes that improve public-facing digital services. You will work across organisational boundaries to define strategic direction, champion inclusive and accessible design practices, and identify opportunities to modernise and transform services through innovative approaches ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical and reporting ...