51 to 75 of 121 Service Delivery Jobs in Manchester

summary An opportunity has arisen to join the NCA Service Desk team who has a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems and equipment. … post by assessing their circumstances against criteria specified on the gov.uk website. Main duties of the job As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users' access to IT services, systems ...

role blends functional team leadership with technical architecture responsibilities, sitting at the heart of our DevOps delivery. You'll lead a skilled, multi-supplier delivery team, providing technical direction, prioritisation and support to ensure outcomes are delivered effectively and in line with customer methodologies. … bridge between internal teams, customers and third-party partners, helping to balance risk, improve service quality and maintain system stability in a highly secure environment. This is a role for someone who enjoys influencing decisions, driving continuous improvement and working closely with stakeholders to improve user experience across complex ...

team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability. Key Responsibilities Solutions & Delivery Ownership and resolution of 1st and 2nd line hosted services support tickets. Queue management and ticket prioritisation based … procedures, and incident reports. Work closely with other IT teams and vendors to resolve issues. Be available for 'on-call' rota system within the Service Delivery team Provide on-site data centre support as required by the business (Manchester Area) Required Skills & Experience Technical Skills Proficient in Windows ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

Citrix or a Vmware environment would be preferred but not essential Networking skills (Patch Cables, VPN support Routing/Switching) Excellent communication and customer service skills Windows Server admin experience Responsibilities: Work on a range of IT support projects from the service desk, to 2nd and 3rd line. … Working within the wider IT team to support the delivery of the IT Support strategy. Contribute to the development of the IT Support team, so that they are valued by the firm and able to meet the firm's expectations. Keep up to date on IT Support sector trends ...

team responsible for ensuring the performance, security, and scalability of our hosted infrastructure, supporting business-critical applications, and maintaining a high level of service availability. Key Responsibilities Solutions & Delivery Ownership and resolution of 1st and 2nd line hosted services support tickets. Queue management and ticket prioritisation based … procedures, and incident reports. Work closely with other IT teams and vendors to resolve issues. Be available for 'on-call' rota system within the Service Delivery team Provide on-site data centre support as required by the business (Manchester Area) Required Skills & Experience Technical Skills Proficient in Windows ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

skills, and opportunities they need to succeed in their chosen fields. About the Role As Head of Technology Services & Support, you will lead the delivery and evolution of technology support services across BIMM University. Working closely with colleagues across Technology, academic departments and professional services, you will help shape … needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You'll Do: Lead Technology Services ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

administration and data support to the Building Safety Team and wider Asset Management functions. You’ll play a key role in supporting the effective delivery of asset, building safety and customer-focused services by planning operative and surveyor activity, raising and monitoring orders, maintaining accurate systems and records, processing … service information, and ensuring colleagues, contractors and customers receive timely updates. A key focus of the role is to keep work moving efficiently through strong diary management, accurate data handling, clear communication and responsive customer service. In this role, you will be responsible for Plan work into operatives’, surveyors ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

Fixed Term basis - with the potential to go Permanent. This is a hands-on leadership role where you'll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security. Key Responsibilities Lead and develop a high … performing IT Support team. Drive service delivery, SLAs, customer satisfaction and continuous improvement. Manage vendors, contracts and technology partners. Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security. Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you’ll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You’ll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders. You'll bring strong expertise … methodologies . Plan and conduct research to understand user needs, behaviours, motivations and pain points. Translate research findings into clear, actionable recommendations that influence service and product design. Work as part of multidisciplinary Agile teams alongside service designers, interaction designers, developers, product owners and other specialists . Lead ...

Team Leader to lead a team delivering critical onsite technology services across multiple customer locations. You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service … coach and develop a team of onsite Technical Support Engineers across multiple customer locations. Act as the primary escalation point for operational, technical and service-related issues. Ensure services are delivered in line with agreed SLAs and customer expectations. Coordinate resource planning and site coverage to maintain high service ...

delivering high-quality services and solutions that meet customer expectations and contractual commitments. The CCM/Export SME is responsible for ensuring the delivery and commercial risks are understood with specific responsibility for assessment and management of export compliance.The role provides expert input to bids and delivery … ITAR requirements.Classification and risk assessment: Support the export classification of contract deliverables and identify export-control risks throughout the bid, contracting and delivery lifecycle.Compliance planning: Manage the creation, implementation, maintenance, approval and continual improvement of Export and Technology Compliance Plans across the business.Licensing and authorisations: Prepare and commercially manage ...

Indeed , responding constructively to feedback and working with internal teams to address underlying issues. Managing complex and challenging customer situations, balancing excellent customer service with commercial awareness. Taking ownership of negative reviews and complaints from initial response through to resolution. Identifying the root cause behind recurring complaints and customer … dissatisfaction and turning insights into actionable recommendations. Working closely with service teams to use customer feedback to improve service delivery and the overall customer experience. Building the organisation's employer brand and positioning the business as an employer of choice. Developing creative campaigns to encourage authentic customer ...

improvements. What you’ll be doing Monitoring and Tracking: Daily/weekly monitoring of key performance indicators (KPIs) for channels (e.g., chat, email, phone), service queues, team leaders, and individual agents across UKI and EU. Root Cause Analysis (RCA): Conducting deep dives and methodical investigations to identify the fundamental … training gaps, system errors, or vendor operational issues). Trend Identification: Analysing data to spot emerging or recurring patterns in team and channel performance, service demand, and partner feedback. Developing and delivering clear, data-driven presentations on current market performance (likely related to partner satisfaction or service delivery ...

endpoint and identity infrastructure, working hand in hand with our Cyber & Security Operations Lead and IT Service Delivery Manager. Reporting to the Head of IT & Security, this is a genuine step into full infrastructure ownership at a fast-growing, global business. What you'll be doing Lead … redesign and optimisation of our network infrastructure — routing, switching and wireless — with phased delivery across our sites, owning segmentation, VLAN redesign, WAN uplinks, LAN architecture and NAT configuration. Own the deployment, enrolment and operational lifecycle of Microsoft Intune across our Windows and macOS estate, working closely with Cyber & Security ...

Work with pre-sales and technical teams to turn solution designs into accurate bills of materials, priced quotes and orders. Liaise with provisioning and service delivery to make sure orders are complete, and track them through to delivery. Keep customers updated on order progress and delivery dates … respond to queries promptly and professionally. Maintain accurate records in the CRM and support renewals and service contract administration. Requirements Essential 13 years experience in a sales support, sales administration, order processing or customer service role, ideally within technology, telecoms, reseller or distribution. Strong organisational skills and excellent ...

performance on bookings, defining bookings strategy relevant to aligned vertical as well as generating a growing funnel of profitable opportunities to grow Cisco’s service offerings. Your team will bridge the gap between complex technological capabilities and customer business outcomes, ensuring that our services portfolio is deeply integrated into … sustainable Support Services recurring revenue.· Analyze industry dynamics, such as the impact of AI on infrastructure and security, to proactively create demand and service-led opportunities, positioning Cisco as an indispensable partner in the customer's digital transformation.· Oversee the end-to-end sales lifecycle, from funnel creation ...

Engineering and procurement audiences, including a sceptical or hostile one. Technical literacy — fluency and versatility, not depth Advanced user in Claude, Copilot, etc. Software delivery experience in any role, preferably a Developer, Lead, Architect or a Delivery Lead. Understands SDD and agentic development. Confident and accurate with … person in an internal conversation and the most commercially fluent one. Nice to have Experience positioning fixed-price, pod-based, outcome-based or managed-service delivery models — including handling the “if it’s AI-powered, why does it still take months?” objection. Discovery or requirements workshop facilitation ...

growth and organisational change, the organisation is now focused on modernising how it operates. Significant investment has already been made in core systems and service delivery, and the next phase is to strengthen technology capability and embed sustainable, organisation wide transformation. The focus is on building on that … create a clear and sustainable path forward. Profile We are looking for a proven Director of Technology who can balance strategic thinking with delivery focus. You will bring: Experience leading enterprise IT and business transformation within a complex organisation Senior leadership experience at IT Director, DDaT Director or equivalent ...

Experience with digital assistants or AI‐driven employee experience platforms is a plus. Experience with ServiceNow HRSD, including case management, virtual agent, and HR service delivery configuration. Experience leading or mentoring small technical teams, including integration engineers and developers. Preferred Hands‐on experience with Eightfold AI or comparable … talent intelligence platforms. Experience with LMS platform architecture (e.g., Absorb, Cornerstone, or similar). Background in Agile/SAFe delivery, DevOps practices, and CI/CD for integration pipelines. Experience with RPA tools (UiPath, Automation Anywhere) and Oracle Integration Cloud (OIC). Familiarity with Power BI, Oracle Analytics Cloud ...