51 to 62 of 62 Service Delivery Jobs in Manchester

our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide … a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email … reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without More ❯

tier consultancy supporting large-scale enterprise transformation across the UK. Their focus is on delivering complex cloud-based solutions through innovation, collaboration, and structured service delivery click apply for full job details More ❯

our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers. This is an exciting role and you'll be responsible for leading and overseeing … a customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment … between policy maintenance and frontline service delivery. With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided More ❯

our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers. This is an exciting role and youll be responsible for leading and overseeing a … customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between … policy maintenance and frontline service delivery. With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided You More ❯

Job Title: IT Service Continuity Manager Location: Manchester (Tue, Wed, Thu - Onsite) Job Overview: We are seeking an experienced and highly motivated IT Service Continuity Manager (ITSCM) to design, implement, and manage our IT Service Continuity (ITSCM) and Disaster Recovery (DR) strategies. The role involves traveling to … best practices, and will hold relevant certifications in business continuity and disaster recovery. Roles & Responsibilities: Design and align the Business Continuity (BC) and IT Service Continuity strategies with critical business requirements. Define and implement ITSCM frameworks and best practices to ensure consistency and reliability in service delivery. Develop … and implement comprehensive IT Service Continuity and Disaster Recovery plans, policies, and procedures to support business operations during disruptions. Lead and coordinate Business Continuity and Disaster Recovery tests and exercises, including technology failover tests and business-impacting tabletop simulations, to ensure the preparedness of critical IT services. Conduct risk More ❯

Senior Infrastructure Engineer - Consulting to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Project Delivery (80%) Delivering implementation projects to our customers. Creating excellent documentation. Project handovers to service delivery. Implementing new technologies. Project Scoping, Planning, Training … have a wealth of knowledge spanning various technologies and be able to troubleshoot and deliver five-star solutions that keep our clients happy! Customer service is paramount, so we seek candidates with excellent customer-facing skills and effective communication. Your friendly, tech-savvy approach will truly shine here. razorblue More ❯

Deliver technical training and support to staff members. Offer technical support for internal business systems at the head office, including incident resolution and handling service requests. Administer and support core IT infrastructure, including servers, networks, and virtual environments. Work with external technology vendors and service providers to ensure … optimal system performance and service delivery. Provide out-of-hours and weekend support on a rotational basis. Key Skills and Experience Strong practical knowledge of Microsoft SQL. Previous experience working with EPOS systems. Experience with Microsoft Active Directory, Exchange, and Windows Server. Familiarity with VMware, Veeam Backup, and mobile More ❯

2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PA I'm currently working with a well-established and fast-growing Managed Service Provider that’s looking to bring a skilled 2nd/3rd Line Support Engineer into their team. This client supports a wide range of … help clients make the most of cloud technologies. Creating security reports and technical documentation for stakeholders. Collaborating closely with internal teams to ensure smooth service delivery. What They're Looking For Solid experience across Windows 7–11, Windows Server (2008–2025), and macOS. Strong understanding of Active Directory, Azure More ❯

Manchester. You will involve relevant agencies within the partnership and wider community, matching them to the participant's needs through a unique and adaptable delivery approach. You will work with individuals aged 18 and over who have multiple complex needs, such as entrenched worklessness, living in a jobless household … support for a minimum of six months, removing barriers to help participants move forward and achieve positive outcomes in training, job search, or employment. Delivery will be across the ten local authorities in Greater Manchester, predominantly in Stockport. About you: The ideal candidate will possess strong skills in case … a flexible approach to working from various locations across Greater Manchester are also required. The candidate should be able to build positive relationships with service users, work autonomously, and collaborate effectively as part of a team. If you're passionate about making a difference in people's lives and More ❯

functional support across our Alcidion Product Suite. Day to day you will: Manage and oversee the day-to-day operations of the 1st Line Service Desk team. Foster strong relationships with customers and stakeholders to ensure positive interactions and brand representation. Serve as a liaison between technical teams and … be for you. To be successful in this role, you will be a people-orientated professional who is passionate about driving the highest quality service delivery. You will have good understanding of the concept of building cohesive teams, importance of training, developing and coaching support teams as well as … service desk specific SLAs and KPIs within the ITIL framework that drive the results. The ideal candidate will have the following background: Substantial experience as Support Manager/Head of Support for NHS customers in the EPR (or other complex systems) space. Experience supporting cloud hosted solutions alongside a More ❯

tier consultancy supporting large-scale enterprise transformation across the UK. Their focus is on delivering complex cloud-based solutions through innovation, collaboration, and structured service delivery. This is a key opportunity for a Workday HCM Consultant at the Assistant Manager level to join a high-performing team delivering end … and contributing directly to the successful configuration, testing, and deployment of Workday HCM solutions. This is a role for someone who thrives in a delivery-driven environment and wants to play a strategic part in future-proofing HR functions for leading businesses. Your responsibilities as Workday HCM Consultant include … Leading client-facing workshops and driving key discussions on business process and system configuration Taking ownership of the full delivery lifecycle of assigned Workday HCM workstreams Managing and mentoring offshore teams through the design, configuration, and testing phases Translating client needs into scalable and best-practice-led solutions aligned More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include: Partner … strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage the line … values. Deep understanding of the latest technological trends, with a proven track record of using technology to drive organisational transformation. A passion for customer service excellence, with a data-driven approach to enhancing service delivery. Experience in leading and delivering cultural change within large, complex organisations. If you More ❯