23 of 23 Customer Service Jobs in Merseyside

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader … role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance ...

Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with … customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels ...

based personal computers and devices, diagnosing and repairing those issues and communicating with our domestic and business customers in order to maintain our excellent customer service standards and to ensure healthily and on-target margins. The role is customer facing and will also involve sales … retail hardware stock, computer accessories and printer ink. Customer service experience is also desirable but most of all, we're looking for somebody competent and professional who can work as part of a small, dedicated team committed to delivering excellent service in everything that we do. Duties ...

CUSTOMER SUCCESS MANAGER Location: Hybrid, UK Employment Type: Full-Time Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions … achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey—from initial onboarding ...

Manager role: As our Account Manager, you will manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell/upsell MSite … local/project levels to promote retention and loyalty to drive adoption and growth to ensure renewal of frameworks Monitoring company performance against service level agreements and flagging potential issues Achieving client relationship targets and KPI's Escalating and resolving areas of concern as raised by clients Working with ...

employer of choice, where our colleagues are proud to represent our business. Job Purpose Role Description To manage Incidents escalated from the Service Desk team by analysing and formulating practical resolutions to ensure IT systems availability, particularly IT systems which support the supply chain processes. To provide … business critical systems, ensuring production and distribution of materials are not impacted and to be available for out of hour’s escalations from the Service Desk team. To provide guidance and support to the Service Desk Support Analysts and to transfer knowledge to this team ensuring the highest ...

mission to help millions of organizations grow better. Our platform is used by businesses worldwide to manage their marketing, sales, service, and operations — and under the hood, our product is built to be flexible, secure, and empowering for both our customers and our own engineering teams. We believe … autonomy, curiosity, and building a workplace where everyone can thrive . Meet the Team: CS on Service Hub – Flywheel Group The Flywheel Group supports HubSpot's vision to build a product that powers its own teams — "HubSpot runs on HubSpot." This team builds the core experience that enables Customer ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles …/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You’ll get a unique blend ...

Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could … ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365 ...

expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic ...

team in Southport. This role is perfect for someone who enjoys building PCs, setting up equipment, and solving technical problems while providing great customer service. Youll gain practical experience in IT support, hardware setup, and system configuration, all while working toward a nationally recognised Level 3 qualification. About … Were Looking For Full UK driving licence with access to a vehicle (essential) Strong interest in IT, problem solving, and technology. Good communication and customer service skills Ability to work well in a team and ask for help when needed Willingness to learn & develop new skills. Basic understanding ...

support experience in a live business environment * Good understanding of Windows 10, Mac OS and Office 365 * Familiarity with networking basics * Excellent communication and customer service skills * Ability to lift and move IT equipment up to 20kg * Eligible to work full time in the UK Pre-Start Requirements ...

based in Knowsley, where they are committed to delivering outstanding IT services to staff and students. The IT department prides itself on providing reliable, customer-focused support across multiple sites, ensuring that technology empowers learning and operations. The role is starting in January for 2 months initially. Your … issues. You'll take ownership of user problems, escalate complex cases when necessary, and ensure all calls are logged and resolved in line with service level agreements. Working as part of a dedicated onsite team of three, with wider support from a team of ten, you'll play ...

expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line engineer. You will have excellent customer service and telephone skills, demonstrable trouble shooting and diagnostic ...

your annual sales quota Exemplary presentation and communication skills across all levels of an organisation Advanced selling capability that showcases your commitment to strategy, customer relationships, negotiation and ability to close deals Technical ability to be proficient with Salesforce (our CRM system) Hold a valid UK driving license. What … software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this ...

able to work at points in a high pressure and solo environment talking to and working with all level ranks on board - great customer service is a must Strong report writing and communication to various departments within this global business Qualifications and requirements for the Automation Engineer: Minimum ...

role in keeping our CRM activity running smoothly and effectively. Youll take ownership of email deliverability, domain reputation and the technical build behind our customer journeys. Youll also support the wider team with data, insight and day-to-day Salesforce needs, helping us deliver relevant, personalised and reliable communications … automated, always-on programmes with journey setup and ongoing maintenance. Manage campaign insights from start to finish, including counts, selections, analysis and recommendations. Build customer journeys in Salesforce, including data extensions, dynamic content, testing and scheduling. Act as a Salesforce admin, helping users troubleshoot issues, training new starters ...

Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp … intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you’ll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote ...

Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this … goals. What You'll Be Doing Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion. Manage and nurture customer relationships ensuring high satisfaction and retention levels. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize ...

Description: We are looking for candidates to manage PNY key customers in the IT market in UK. A key objective is to establish quality customer communication that enables PNY to be the preferred supplier. The successful applicant will integrate with the UK team and be supported … visit customers and prospects as required. KEY RESPONSIBILITIES : Key responsibilities will include (but are not limited to the following): Achieving revenue targets Developing customer relationships Opening new customers Product sales to existing and new customers Managing range and promotional listings Customer business reviews Sales strategy implementation Contract ...

hour Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations … flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what ...

seeking ICT Apprentices who can blend technical ability with clear communication and great customer service. This hands-on role will immerse you in IT support, networking, and system integration. Role Social Media Growth & Strategy: Develop, execute, and optimise strategies to grow our social media presence across platforms (Instagram, Facebook … Year 4 Months Positions Available 1 Closing Date Sunday, 4th January 2026 Start Date Monday, 5th January 2026 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working Initiative About the Employer CHAPEL HOUSE MOTOR CO LTD Chapelhouse Motor Group is a family-run business ...