14 of 14 Customer Service Jobs in Merseyside

summary The opportunity has arisen for Digital Customer Support representative to work within the Digital Support Desk, supporting users from across the Trust. Excellent customer service and inter-personal skills are required. This is a fixed term contract for 12 months. You will be part … Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via our IT Self Service portal. Assisting in the provision, maintenance and development of a comprehensive IT service portfolio under the guidance of the Digital Support workstream ...

will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update … across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. ...

will be joining a busy IT & Reprographics Department. Responsibilities: Provide 1st and 2nd line support, responding to hardware, software, and network queries. Deliver exceptional customer service, ensuring users feel supported and valued. Take ownership of issues, escalating when necessary and keeping users informed throughout. Log and update … across the organisation, including LAN/WAN environments. Maintain high standards of professionalism, accuracy, and organisation. Work collaboratively with colleagues to ensure SLAs and service targets are met. Contribute to continuous improvement by helping develop robust support processes. Maintain awareness of information security practices and respond to risks appropriately. ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting … both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

plan that delivers a superior brand and shopping experience for customers. Responsible for developing and executing e-commerce strategies to drive revenue growth, improve customer experience, and increase profitability. Main Responsibilities and Duties: Sort and store company files in a succinct and orderly manner Design of the website … products) Manage the company TikTok with regards to seller centre, Advert campaigns etc. Manage Website/Shopify/eBay/Amazon sales to ensure customer satisfaction. Liase with customer service, social media and marketing teams where applicable Manage company subscription app Manage product catalogue/labels/ ...

Position Title: Onsite Engineer/Deployment Engineer Location St Helens (WA9 1TT) - Based onsite at customer site Contract Type: Fixed Term Contract Key Responsibilities: Support the rollout and installation of new IT equipment (desktops, laptops, monitors, phones, and peripherals) across NHS sites. Decommission and safely dispose of legacy hardware … within a large organisation (NHS experience desirable). Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and customer service skills with the ability to work in clinical environments. Ability to work independently and as part of a wider deployment team across ...

committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites. Your new role We are seeking a Temporary IT Technician to join … line IT support in accordance with SLAs Troubleshooting hardware, software, network, and user issues Logging and managing helpdesk tickets Maintaining high standards of customer service Supporting the development and implementation of robust IT processes Ensuring adherence to IT security principles Participating in enrolment activities and occasional off-site ...

AreyouanexperiencedDynamics365CEArchitectwhothrivesondesigningenterprise-gradesolutionsthatmakearealimpact? Werelookingforaforward-thinkingprofessionaltojoinahigh-performingMicrosoftpractice,whereyoulltakealeadroleinthetechnicaldesignanddeliveryofsecure,scalableDynamics365andPowerPlatformsolutions. ThisisaUK-basedremoterole,withoccasionaltraveltoclientsitesorteamhubsinGlasgoworReading.SCClearanceeligibilityisrequired. WhatsonOffer Basesalaryupto£80,000 Carallowance Performance-basedbonus Flexibleremoteworkingwithoccasionalhybridtravel Generouspensioncontributionsandacomprehensivebenefitspackage KeyResponsibilities Architect,design,andimplementrobustDynamics365CEsolutions(Sales,CustomerService,Marketing,PowerPlatform) Leadtechnicalarchitecturethroughthefullprojectlifecycle IntegrateDynamics365withAzureservicesandthird-partyplatforms Developcustomplugins,PowerAutomateflows,andmodel-drivenapps Providetechnicalleadershipandmentordeliveryteams Ensurescalability,security,andqualityacrosscomplexsolutions Conductworkshopsandtranslatebusinessrequirementsintotechnicaldesigns AboutYou Hands-onexperiencewithDynamics365CEandthePowerPlatform Proventrackrecorddesigningenterprise-scaleCRMsolutions,integratedwithAzure ExperienceworkingwithREST/SOAPAPIsandAzureservices Strongunderstandingofarchitecturalbestpractices ...