1 to 25 of 26 ITIL Jobs in Merseyside

solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Ability to articulate IT issues to non-IT people. Working knowledge of ITIL Experience in the following is expected for this role: Network technologies; WAN, LAN, DNS and protocols, Server and storage architecture solutions, Cloud computing platform, principals More ❯

on experience with troubleshooting issues and resolving problems at both server and End User Compute platforms. Reviewing support tickets and managing through to resolution (ITIL Framework). Maintaining a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

of Office 365 tools including Exchange, SharePoint, Teams, Intune, and hybrid setups. Proactive mindset with excellent troubleshooting, documentation, and communication skills. Working knowledge of ITIL practices is preferred. Desirable Technical Stack: LAN/WAN/DNS networking Microsoft Windows Server & Linux administration Azure IaaS & PaaS services Office 365 & Intune Security More ❯

tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season More ❯

degree/qualification Windows (10 & 11 knowledge) Office 365 Active Directory Some Azure Desirable skills as Second Line Support Engineer Microsoft certifications SCCM Migrations ITIL FS, Banking This is an exceptional Junior/Graduate Support Engineer opportunity to work with a leading company, with great rates and longevity on offer. More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

during the hyper-care period by taking ownership of complex incidents or tickets Mentoring two engineers and demonstrating best practices Option to introduce lightweight ITIL-aligned processes Support the IT Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point More ❯

experience in a computing discipline and qualified to degree level. Someone who operates with a sense of urgency, committed to delivering results. Knowledgeable of ITIL disciplines (would be an advantage) Holding a full, clean driving license. What we offer to the successful Service Delivery Manager: Salary More ❯

Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If More ❯

Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If More ❯

Strong understanding of cloud and traditional infrastructure (networking, storage, server, security). Experience with hybrid environments, backup strategies, and business continuity planning. Familiarity with ITIL practices and working within a ticketing system. Technical knowledge in areas such as Azure AD, Microsoft 365, DNS, Kubernetes environments, and Linux server support. If More ❯

understanding of business processes and how they can be supported and improved by technology. Desirable Qualifications: Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent More ❯

understanding of business processes and how they can be supported and improved by technology. Desirable Qualifications: Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent More ❯

infrastructure knowledge to support messaging platforms Solid understanding of Active Directory , SQL , Networking , Linux , and Virtual Platforms Excellent communication, troubleshooting, and stakeholder engagement skills ITIL principles experience (certification a plus) What You’ll Be Doing: Supporting and managing Unified Communications platforms Handling escalations, infrastructure deployments, and production changes Collaborating with More ❯

Strong problem-solving and communication skills Ability to manage workload across multiple sites Full driving licence and access to a vehicle Desirable Qualifications: ITIL 4 Foundation, CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals They offer a collaborative; inclusive environment focused on reducing workload and supporting professional growth This is a More ❯

are looking for in our ideal Service Desk Analyst: 1-2 years experience working in a service desk or desktop team environment (Mandatory). ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable) In depth knowledge of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols More ❯

are looking for in our ideal Service Desk Analyst: 1-2 years experience working in a service desk or desktop team environment (Mandatory). ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable) In depth knowledge of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols More ❯

security, compliance, websites and cloud hosted solutions Ideally, Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as ITIL, PMP, CISM, or CISSP are advantageous Exceptional leadership, people and stakeholder management skills, coupled with the ability to communicate and present at Group board level More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯