1 to 3 of 3 Incident Management Jobs in Merseyside

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting … that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through more »

will play a key role in supporting InfoSec initiatives, identifying and managing security issues and ensuring the robustness of IT security operations. Responsibilities Security Incident Response: Assist in identifying, managing and resolving security incidents with the Security Operations Center (SOC). Ensure successful resolution and closure of these incidents. … infrastructure for signs of failure or errors, raising IT incidents as needed. Ensure timely resolution in line with SLAs and KPIs. Vulnerability and Threat Management: Take ownership of vulnerability and threat management across IT systems. Monitor changes in threats and respond appropriately, implementing remediation activities and ensuring compliance … team initiatives and projects, providing hands-on assistance and technical expertise. Skills Technical Proficiency: Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud, Secure Score and Log Monitoring. Incident Management: Ability to identify, respond to and manage more »

compromising service levels. Reporting into the Contact Centre Manager, the Planning and Real Time Performance Manager is accountable for delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. The successful candidate will have a Contact Centre Planning and Real Time Performance background … achieved. · Accurately produce call volume forecasts on a daily, weekly, monthly and annual basis. · Compares results to forecast and identify opportunities for improvement. · Operational management and support of the telephony platform and its users. · Incident management operational communications ownership, internal and customer. · Working collaboratively with colleagues across … balance conflicting requirements to produce practical and effective solution - understanding the balance between customer and business needs is key. · Strong working knowledge of resource management/planning methodologies within a contact centre environment · Ability to re-schedule (short term) or optimise schedules released on the day. · Excellent analytic skills. more »