on the telephone and by digital contact. Role Assist in the diagnostics and repair of hardware/software failures and user generated issues Use your knowledge of Windows and MacOS software to troubleshoot issues and resolve them for the user, both in person and, via remote support Interact with customers in our store and answer customer queries More ❯
by QA LIMITED Employer PROPERGEEKS LIMITED Vacancy Description Assist in the diagnostics and repair of hardware/software failures and user generated issues Use your knowledge of Windows and MacOS software to troubleshoot issues and resolve them for the user, both in person and, via remote support Interact with customers in our store and answer customer queries More ❯
our Leasowe Road store in Wallasey Village. Responsibilities: Assist in the diagnostics and repair of hardware/software failures and user generated issues Use your knowledge of Windows and MacOS software to troubleshoot issues and resolve them for the user, both in person and, via remote support Interact with customers in our store and answer customer queries More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
DCS Recruitment
ll do: Provide 1st/2nd line support via phone, email, and remote tools Manage, log, and resolve incidents in line with SLAs Troubleshoot hardware/software issues (Windows, Mac, Linux) Set up new user accounts and manage updates in Active Directory & Microsoft 365 Build and deploy hardware (PCs, printers, peripherals) Liaise with third-party providers and maintain IT … of Windows 10/11, Microsoft 365, and remote support tools Basic networking skills (switches, patching) Clear communication skills and a customer-focused approach Desirable: Linux (Debian/Ubuntu), macOS/iOS device support, Microsoft InTune, Teams, Windows Server administration. Shift & Travel: This role follows a shift rota for 24/7 coverage and may require occasional travel to More ❯
