5 of 5 Service Management Jobs in Merseyside

network solutions. Main duties of the job You will be responsible for: To own and actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT Services. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the IT Services they use. Contribute towards Service Design activities ...

Technical Service Delivery Manager Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager to take ownership … operational performance, stability and continual improvement of IT services, ensuring they remain reliable, resilient, scalable and aligned to business needs. Through clear service ownership, data-led decision making and proactive risk management, you will drive service excellence while addressing technical debt and operational challenges before they impact ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

working irregular hours and overnight stays when required, with prior notice About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making … you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). ...

/ECP platform. Key Responsibilities: Manage the Release Cycle: Oversee development and execution of test plans against Core IT Systems, including Oracle Cloud, Duty Management Systems, and productivity tools (M365). Develop Testing Processes: Create and validate testing criteria for ICT and business-wide use, ensuring delivered software … software suppliers to drive effective change. Automation Opportunities: Work closely with experts to identify and implement opportunities for test automation and efficiency improvements. Risk Management: Estimate efforts for tasks, identifying risks that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education ...