4 of 4 ServiceNow Jobs in Merseyside

Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.Your Opportunity, Your TeamThe Senior ServiceNow AI Engineer supports QVC Group, and leads the design and delivery of intelligent infrastructure automation and proactive IT operations across the ServiceNow platform.Where You'll WorkThis role … remote and will require you to connect in person quarterly.What You'll DoDesign, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOMLead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolutionBuild ...

governing knowledge content to ensure it is accurate, user-focused and easy to find.Translating process changes into clear guidance and knowledge articles across ServiceNow and other platforms.Facilitating workshops to identify knowledge gaps and improve working practices.Monitoring the effectiveness of improvements through KPIs such as self-service adoption, case reduction … opportunities.Experience planning and implementing change across operational teams.Good knowledge of Microsoft 365 and CRM platforms.Desirable experienceExperience within an HR or Shared Services environment.Knowledge of ServiceNow knowledge management and workflows.Experience with Knowledge-Centred Service (KCS) or similar knowledge management frameworks.Why Serco At Serco, you'll be part of a team that ...

positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing … service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. ...

positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing … service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. ...