7 of 7 CMDB Jobs in the Midlands

issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding ...

improve the software and IT hardware governance processes and procedures across the business to improve the data collection. Support the implementation of the new CMDB and replacement Asset management tooling. Populate and maintain a hardware and software Asset Management database. Through the use of the asset management tools, monitor ...

validation and optimisation of Service Mapping solutions Key experience required Strong hands-on experience with ServiceNow ITOM and Service Mapping Expertise in ServiceNow Discovery, CMDB and CSDM Experience with application dependency mapping and service modelling Ability to customise Service Mapping patterns and troubleshoot mapping issues Strong understanding of enterprise application ...

criteria and provide visibility through ServiceNow Dependency Maps and Unified Maps. Required Experience Strong ServiceNow ITOM and Service Mapping experience. Experience with ServiceNow Discovery, CMDB and CSDM. Knowledge of application dependency mapping and service modelling. Experience creating and customising Service Mapping patterns. Ability to interpret application and infrastructure architectures ...

business services, enabling accurate impact analysis and faster issue resolution. Required Experience Strong ServiceNow ITOM and Service Mapping experience. Experience with ServiceNow Discovery, CMDB and CSDM. Knowledge of application dependency mapping and service modelling. Experience creating and customising Service Mapping patterns. Ability to interpret application and infrastructure architectures and translate ...

Validatewhethereachlineisstillrequired Identifyownershipandaccountability Confirmsupplier/providerdetails Produceaclear,evidencedrecommendationforretentionorcessation Theauditwillsupportcostreduction,serviceoptimisation,andgovernancecompliance. 2.1AssetIdentification Compilea completeinventory of: PSTNlines Broadbandcircuits(includingDSL,FTTC,FTTP,leasedlines) Reconciledatafrom: Existingsupplierinvoices Internalrecords/CMDB(whereavailable) Localsitevalidationwhererequired 2.2DataCapture(PerLine) Foreachidentifiedline,thecontractormustcapture: Linereference/circuitID Physicallocation/site Businessuse(ifidentifiable) Associatedservice/system(ifknown) Serviceowner(namedindividualorrole) Sitecontact/suitecontact Supplier/ ...

scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives … complex enterprise environments Produce solution designs, architecture documentation and technical standards Required Experience: Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms, enterprise systems ...