6 of 6 CMDB Jobs in the Midlands

processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate ...

integration, operational reporting and data governance. Experience working with service management or enterprise service delivery environments. Desirable: MOD/Defence experience, ITIL, ITSM platforms, CMDB data and Power BI. Apply Now An excellent opportunity to join a long-term defence programme, offering up to £600 per day Inside IR35 , initially ...

solutions in the following modules – Customer Services, Customer and Service Operations workspaces, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and CSM/Employee Portal Create and maintain system design and operations documentation. Monitor and report on development progress, status, and metrics … ITOM, including enhancements, workflows, integrations and platform improvements. Configure and develop ServiceNow applications, including Service Catalog, Incident, Problem, Change, Release, Knowledge, Asset Management, CMDB, Virtual Agent and Employee/CSM Portals. Build and maintain technical components including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, server-side scripting, AJAX ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows, including: Active Links Filters Escalations Menu Objects Configure and develop applications using BMC Helix Innovation … designs, and operational procedures Skills & Experience: Strong experience administering and developing within BMC Helix ITSM. Extensive knowledge of: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Experience configuring enterprise service management processes. Experience integrating enterprise applications using: REST APIs SOAP Web Services JSON XML Knowledge ...

validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure and data model * Review Configuration Item (CI) relationships and governance * Ensure asset, procurement and lifecycle data are appropriately integrated * Validate and optimise Incident … Support successful completion of outstanding platform activities Required Experience * Extensive Jira Service Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service ...