10 of 10 Case Management Jobs in the Midlands

Boston area of Lincolnshire. Technical Support Team Leader The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed … workflow issues. The Team Leader provides support to team members as needed. Oversee the Workload - Incoming Calls/Emails/Live Chats and Case load. General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through ...

system performance. About You: Strong experience in systems analysis, workflow development and technical support. Background in complex operational environments (e.g., community services, asset or case management). Skilled in project management and working with enterprise architecture frameworks (TOGAF, Zachman etc.). Proven vendor and stakeholder management experience. Solid consulting skills with the ability to communicate technical concepts clearly. Experience supporting and developing core business systems such as case management, document management or reporting tools. If this sounds of interest, then please apply now! James Andrews is acting as an employment agency ...

Solution Architect in complex enterprise environments • Strong capability in Microsoft Azure (IaaS, PaaS) and cloud-native architectures • Knowledge of enterprise integration patterns and API management • Understanding of security, compliance, and data privacy best practices • Strong stakeholder engagement and communication skills • Ability to take ownership of technical challenges and deliver … offshore delivery teams Technology Experience • Microsoft Azure (IaaS, PaaS, Azure AD, Azure DevOps) • Windows 365, Microsoft 365, Power Platform • Integration technologies • Identity & Access Management • AI capabilities • Enterprise applications (document management, case management, CRM, finance) • Networking and infrastructure fundamentals • Agile and modern delivery methodologies Personal Attributes • Strong ...

analysis, risk identification, staff consultation, and ensuring full compliance with employment legislation. Post-transfer, the role will focus on onboarding, cultural alignment, employee relations case management, and broader organisational development (OD) initiatives to ensure a positive employee experience and effective integration. The postholder will work closely with senior … Facilitate cultural alignment and team cohesion through engagement, induction, and leadership development programmes. Drive OD initiatives that promote collaboration, inclusion, and wellbeing. Employee Relations & Case Management Provide expert guidance on complex employee relations cases, including long-term sickness, grievances, and capability issues. Coach managers to ensure fair, consistent ...

This role will be: Outside IR353 months initially with a possible extension Hybrid 2 days per week onsite Case Management System is LiquidLogic and Controc which is essential experience needed. Your duties and responsibilities will be: 1. To ensure the systems are managed and maintained, which includes facilitating … service area the systems cover and how they are used; - The business processes/procedures operating within the relevant services; - The statutory, management and operational requirements of the relevant service areas 5. To provide a source of expertise on the Adult Social Care Case Management Systems used ...

resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation : Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration : Work closely with business analysts, project managers, and other … able to present complex technical information to both technical and non-technical audiences Capability Development : Contribute to the growth of the Serco Complex Case Management team capability. Serco Management System : Be current, adhere and lead by example the policies and principals of the Serco Management System ...

multiple applications and technologies. Required Experience: • The Senior Solution Architect should have extensive experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. • Proven experience in government outsourcing projects, with the ability … Exposure to the latest and emerging technologies. • Strong problem-solving skills, capable of identifying technical issues, designing solutions, and integrating information effectively. • Exceptional time management skills with the ability to prioritize tasks and adapt to changing demands. • Resilient under pressure, with the ability to meet deadlines consistently. • Proactive mindset ...

technologies. Required Experience: • The IT Solution Architect should have a strong background and experience in at least one of the following areas: CRM, complex case management, telephony, Azure, cloud technologies, Dynamics, SaaS products, RPA/AI, or data analytics. • Experience working on government outsourcing projects, with proven ability … stakeholders. • Exposure to up-to-date and emerging technologies. • Skilled at identifying technical issues, designing effective solutions, and gathering and synthesizing information. • Strong time management skills with the ability to prioritize tasks effectively. • Capable of performing under pressure and meeting tight deadlines. • Proactive thinker with the ability to anticipate ...

that will drive digital transformation within a professional services business. As a Power Platform Developer, you will support the delivery of an internal business case management solution, developing the appropriate no code/low code solutions to meet the requirements of each part of the solution. You will ...

visits to install, maintain, and repair assistive technology equipment Provide guidance and support to customers, families, and professionals Keep accurate records using HR and case management systems Contribute to high-quality service delivery across our Supported Housing services Your work will make a real difference, helping residents maintain ...