2 of 2 Knowledge Management Jobs in the Midlands

clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF ...

when necessary. Ensure adherence to architecture, design, quality, security, and critical product safety standards. Continuous Improvement: Drive a culture of improvement through reuse, cooperation, knowledge management, and lessons learned. Ready to Shape the Future? If you are a dynamic Software development Project Manager with the skills and vision ...