1 to 8 of 8 Knowledge Management Jobs in the Midlands

with internal support teams and vendors. Lead by example a customer focused culture and attitude within the team. Implement and maintain service desk procedures, knowledge management, and continual improvement initiatives. Monitor and report service desk performance metrics (e.g., call volumes, resolution times, customer satisfaction) and drive improvement actions. … years’ experience or a Master’s degree with a minimum of 5 years’ experience. Proven experience in IT service desk operations, incident management, and team leadership. Ability to work with cross-functional teams across multiple regions and cultures. Excellent communication, customer service, and interpersonal skills. Strong understanding of ITIL … service management processes and best practices (ITIL certification is a plus). Proficient in Microsoft technologies, including Office Suite (O365, TEAMS, SharePoint, etc.), Microsoft operating systems, Windows Service, Active Directory, desktop applications, and computer and laptop deployments. Demonstrated ability to understand technological issues and systems and communicate technical concepts more »

role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »

health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) Defining RAMS study structure and processes Monitoring the performance of RAMS processes Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements Bachelor of Engineering degree or equivalent from an accredited institution Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: HVDC domain knowledge Reliability, availability and maintainability (RAM) assessment and management Reliability Block Diagrams (RBD Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: Reliability Centred Maintenance Systems Engineering more »

Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledge management initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledge management, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution Professional accreditation with recognised body such as APM, PMI (Chartered … Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. more »

support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards. Responsible for the coordination and decommissioning of redundant ICT … Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance … part of a team. Strong problem-solving skills. Experience Essential Substantial proven experience in an ICT technical support environment. Developed and demonstrable skills and knowledge in the following areas: Network Troubleshooting Hardware & Software installation Troubleshooting Active Directory knowledge Employer details Employer name Innovate Healthcare Services Address Warwick Hospital more »

Job summary ICT Services comprises of a multidisciplinary team of professional staff concerned with providing a wide range of services in information, knowledge management, computing and telecommunications.The aim of the service is to be 'The Best ICT Service in the NHS' and the post holder is required to … your line manager, you may have the opportunity to support other Nervecentre EPR deployments within the East Midlands region. This will allow for valuable knowledge sharing and hands-on experience by spending time at other deployment sites. Main duties of the job The post holder is a member of … the Digital Services Application Management Team and will be responsible for the implementation and ongoing support to new and existing clinical IT systems and the associated change control and configuration processes.The post holder will be based at: QMC and City Campuses. About us With over 19,000 staff, we more »

capable of deploying IT infrastructure and application projects within manufacturing environments. SKILLS: You articulate and present ideas with clarity and effectiveness. You demonstrate self-management skills and collaborate effectively with others to successfully deliver IT projects. You exhibit self-motivation and a willingness to adapt to new and existing … opportunities that may enhance the ATS UK proposition for our customers. You strive for professional development and career progression by combining your existing IT knowledge with experience gained in the manufacturing industry and apply this to your role and other areas within ATS UK. ATS ENGINEERING EXCELLENCE STANDARD: L2 … structure of the business. Developing understanding of key business influencers. Has a more astute awareness of the culture and climate within the organisation. Applies knowledge and skills to a variety of standard day to day activities, identifies technical problems. Identifies opportunities to improve performance. Understands situations by analysing them more »