1 to 25 of 121 Line Management Jobs in the Midlands

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and … fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required … by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the More ❯

Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive … the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and More ❯

Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive … the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and More ❯

Manager to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive … the effectiveness of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and More ❯

with people across all levels of the health system. We welcome candidates from a wide range of backgrounds including operations, service improvement, IT, practice management, digital transformation, programme delivery, NHS admin and beyond. If you are highly organised, people focused, confident with systems, and enjoy making things work better … Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred Support the development of PCN level services in line with national and local guidance Maintain up to date operating procedures and templates to support delivery Digital and transformation Lead on implementation and management … monitor demand and inform planning decisions Help embed new ways of working using technology to improve access and efficiency Workforce coordination and team support Line manage ARRS staff and PCN support team members Support recruitment, onboarding, one to one conversations and team development Help staff feel connected across sites More ❯

will have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient journey along More ❯

will have three direct reports in the form of Team Managers at each office location for High Wycombe, Hemel Hempstead and Livingston, with direct line management responsibility for the full team at the Castle Donington office, acting as Team Manager for this team. Overall team size is approximately … approach to leading a mixture of direct reports team members and departmental managers, finding the right balance to support the differing day to day management needs and priorities of both. Your role will be to lead, mentor, and inspire a team the technical support professionals, fostering a collaborative and … create new workflows for our customer technical support and returns processes. Managing who has access to what kind of technical support and employing case management principles to work our way right through from the issue being raised to resolution, taking the customer on a positive and efficient journey along More ❯

with. Key Responsibilities As a Senior Support Analyst, you’ll act as a senior member within the client support function, providing third and second-line support and acting as a key escalation point for complex or high-impact issues. You will not have direct line management responsibilities … Your responsibilities will include: Act as a senior escalation point for client support queries and incidents across our software platforms. Mentor and support first-line and second-line support analysts by guiding best practices, troubleshooting approaches, and prioritization techniques. Provide Out of Hours Support on a rota basis More ❯

positive impact for our people, planet and community. Job Summary The Managing Partner (MP) is a leadership position that sits on Impression's Senior Management Team and reports into Impression's Commercial Director with dotted line reporting for performance and strategy responsibilities. The Managing Partner holds ultimate accountability … include a team of Client Partners (account sales), Client Strategists, and Project Managers to help you achieve your objectives. You will also have indirect management responsibilities over the full breadth of performance teams that make up the client pod for which you are accountable. Responsibilities You will ensure your … that Impression grows each account through mutually benefiting consultative selling. Your CPs will drive value through the successful renewal of accounts. You have direct line management responsibility for management responsibility for the Client Partner as well. You will have accountability for a small team of project managers More ❯

others achieve their goals. In short, We Enable Possibility . Arch Insurance is searching for a senior project manager to support the Strategic Portfolio Management initiatives. In this position, you will be working across various departments (underwriting, operations, claims, IT, Finance) of a dynamic company, where you will partner … business stakeholders to support transformation initiatives. The successful candidate will demonstrate experience of operating as a senior project manager. The position has no direct line management but will be required to manage project teams across multiple disciplines to ensure successful delivery. Key tasks and responsibilities: Successfully lead the … stakeholders, business leads (Finance, Operations, Underwriting, CDO, Transformation, and function leads (e.g. IT) and share best practices across the organisation. Change Mgmt Integrate change management plan in alignment with project roadmap. Develop leadership alignment content and facilitate alignment sessions. Develop program/stakeholder content, facilitate engagement interventions, and deliver More ❯

expect you to get stuck in and have a go, and we will provide any support needed to learn new things in new areas. Line Management responsibility within a feature team to include capability development, coaching, nurturing, performance management and pastoral care. Involve in the implementation, administration … knowledge of emerging technologies e.g. cloud-native architectures, DevOps engineering and container based continuous delivery, cloud automation and infrastructure-as-code. API engineering, workflow management tools, Mortgages domain, major application upgrade/transformation, middleware and integration tools Extensive experience in Banking and financial industry working across products including mortgages More ❯

across our marketing technology transformation. Ensuring Cancer Research UK has the right balance of internal capability and external support (e.g., developing culture, coaching and line management, supplier selection and management). Managing and being accountable for the Martech budget (this includes leading planning processes). Influencing others More ❯

Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: C#, Delphi (ideally), Front End Development, HTML, JavaScript. Line Management. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions … to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find … + Contributing toward front-end development in recognised web technologies, including HTML and JavaScript, and ensuring effective interoperability with our back-end systems + Line managing of the other developers in the team, ensuring they are engaged to their fullest and mentored on a daily basis + Involved in More ❯

Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: C#, Delphi (ideally), Front End Development, HTML, JavaScript. Line Management. The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions … to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find … + Contributing toward front-end development in recognised web technologies, including HTML and JavaScript, and ensuring effective interoperability with our back-end systems + Line managing of the other developers in the team, ensuring they are engaged to their fullest and mentored on a daily basis + Involved in More ❯

of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms. Owning the 2nd/3rd line customer support for application, network, and device-related needs. Driving operational and project efforts within the team to ensure reliable change delivery. Overseeing team … will have experience with the following: Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration. Demonstrable experience managing software development lifecycles. Line management experience, including managing offshore teams. Automation and configuration management skills. Experience in IoT and/or Fire and Security or similar More ❯

offers hands-on experience working with some of the world's leading brands across every industry sector. Responsibilities: This is a client-facing, front-line management role for a highly intelligent, charismatic and creative thinking leader who is passionate about digital marketing and specifically paid search . The … Croud's career development framework process. Desired Qualifications: At least 4 years experience in digital marketing, demonstrating deep experience and knowledge in digital account management with a track record of exceeding performance goals against sales-related KPIs (purchases, subscribers, etc.). Good knowledge of navigating and using Google Analytics. … s skill set, level of experience, and qualifications. Standard hours are from 9.00am to 5.30pm. There's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not More ❯

Software Engineering Manager Already Leading? Time to Expand Your Influence? You’ve stepped into engineering management—and now you’re ready for more. More scope. More strategy. More say in how great software teams are built and run. We’re looking for a Software Engineering Manager to lead and … week). Excellent benefits: 30+ days leave, private medical/dental, EV scheme, pension, training support, share incentives, and more. What You’ll Own Line management and coaching for a high-performing team (currently 4 and growing). Establishing delivery cadence, team processes, and development best practices. Contributing … needed. What You’ll Bring 1–3 years’ experience managing software teams (formal or blended with tech lead responsibilities). Strong communication and people management skills. A background in object-oriented programming (ideally C#/.NET; other languages like Java, C++, or VB.NET welcome). Solid understanding of Agile More ❯

as opposed to big corporations or matrixed environments. Experience leading the delivery of engineering teams of more than 15 people. Experience using a delivery management tools such as Azure DevOps or the Atlassian toolset. Understanding the psychology of effective and high performing teams. Able to demonstrate effective line management (direct reporting). Excellent communication, high emotional intelligence and help the team cohesion. Pragmatic, understanding that often the reality differs from the theoretical. Willing to take ownership and accountability of the engineering process. Ability to demonstrate effective and practical change management approaches. Able to demonstrate clear … understanding of capacity management and the common challenges encountered in planning & estimating. Desirable: Have an interest or direct experience of the aviation/transport industry. Hold a Scrum Master Certification - PSM-1 or CSM-1 Have a Software Engineering background, preferably the C#/.NET. Benefits include: Competitive Salary More ❯

Canary Wharf WFH policy: Employees are required to attend the office 2 days/week Flexible working : Variety of flexible work patterns subject to line manager discretion e.g. Compressed 9-day fortnight. Reports to: Quantitative Development Manager Deadline Note: We reserve the right to close the advert before the More ❯

work to enhance the use of financial data and systems, to improve the efficiency and effectiveness of the Finance function and financial planning and management across UKRI. UKRI are in the process of moving from an on-premise Oracle ERP to cloud-based Oracle Fusion, and will be using … new EPM functionality. At the same time we have recently scaled up use of our new grants management tool, TFS. This exciting role will prioritise and shape the transformational work to optimize our processes, identify continuous improvements to systems, and maximise value from our data and reporting across our … with other functions and teams (Digital, Data, HR, Strategy, Analysis) and external stakeholders (Department for Science Innovation and Technology, National Audit Office), including matrixed management of roles in those areas, where required to enable project delivery. Plan and define workstreams and improvements needed, prioritise and influence to deliver changes More ❯

also manage a team of Analytics Consultants YOUR SKILLS AND EXPERIENCE Strong experience in the customer/insight/product analytics space Strong stakeholder management/engagement experience Line Management Experience THE BENEFITS £90,000-£110,000 HOW TO APPLY Please register your interest by sending your More ❯

improve quality. - Support methods reviews as appropriate contributing ideas. - Develop and deliver new process training material. - Undertake any other work as directed by their line manager in connection with their job as may be requested. - Creation of user guides and manuals to the train CAE team members. Skills : - Proficiency More ❯

improve quality. - Support methods reviews as appropriate contributing ideas. - Develop and deliver new process training material. - Undertake any other work as directed by their line manager in connection with their job as may be requested. - Creation of user guides and manuals to the train CAE team members. Skills : - Proficiency More ❯

contribution and adapt to changing travel needs. Analyse performance data (e.g., patronage, revenue, costs, punctuality) to shape solutions. Register changes with the Traffic Commissioner. Line-manage scheduler(s) to ensure efficient production of duties and rotas. Collaborate with Marketing to communicate network updates to customers. Oversee the complete network More ❯

contribution and adapt to changing travel needs. Analyse performance data (e.g., patronage, revenue, costs, punctuality) to shape solutions. Register changes with the Traffic Commissioner. Line-manage scheduler(s) to ensure efficient production of duties and rotas. Collaborate with Marketing to communicate network updates to customers. Oversee the complete network More ❯