1 to 25 of 27 Performance Management Jobs in the Midlands

Reporting to: Service Operations Manager Responsible for: Fulfilling the contractual commitments with the customer, guaranteeing satisfaction for delivery outcomes, and accountable for driving aggressive performance management against delivery costs for the account. Job function Reporting to Service Operations Manager the Service Delivery Manager is responsible for ensuring … high-quality services to our tier 1 telecommunications customer and internal stakeholders. The role focuses on maintaining service standards, managing client relationships, monitoring performance, and driving continuous improvement to ensure customer satisfaction and service excellence. Specific responsibilities Use regular service review and other meetings to review customers’ current business ...

server estate. You will also be required to support the implementation and design of new applications, infrastructure and database solutions. Proactively monitoring overall system performance and technical feedback into the Architectural team is also a key element. Tasks and Responsibilities Technical Support: Ensure availability and performance of infrastructure … applications, platforms, and databases, including data centres, storage, servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute to Roadmaps ...

role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced Contracts and Asset Management Analyst to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contract management, IT asset … management, software licencing and IT procurement. Key responsibilities include: Managing end-to-end supplier contract lifecycle processes Leading on vendor governance and performance management activity Overseeing IT asset and software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities ...

considered Interview Date to be confirmed Main duties of the job Lead, manage and mentor the ICT Infrastructure Team. Provide clear direction, performance management, and development opportunities. Foster a culture of high performance, accountability, and continuous improvement. Act as a key point of contact … Desirable PRINCE2 Practitioner or equivalent evidence of experience. Software Testing qualification (e.g. ISTQB foundation). Experience of managing large organisation wide clinical applications. Service Management qualification (e.g. ITIL foundation). Risk Management qualification (e.g. M_o_R foundation). Experience Essential Experience of managing team leaders and multiple ...

software development.Responsibilities: - Project and Work Package Planning, Defining objectives, scope and deliverables - Project and Work Package Execution, leading project teams to deliver outputs - Stakeholder Management, working closely with software development teams - Quality and Performance Management - Financial and Resource Management, tracking project budgets and managing resourceWhat … bring:- A strong background in Project Management - Solid experience working on customer digital platforms, including websites, apps etc essential - Experience working with large global companies - Able to evidence managing multiple projects streams concurrently upon their CV - Strong stakeholder management skills, particularly with software developmentWhy join? - The opportunity ...

contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across … standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology ...

contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across … standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology ...

development. Responsibilities: - Project and Work Package Planning, Defining objectives, scope and deliverables - Project and Work Package Execution, leading project teams to deliver outputs - Stakeholder Management, working closely with software development teams - Quality and Performance Management - Financial and Resource Management, tracking project budgets and managing resource What … bring: - A strong background in Project Management - Solid experience working on customer digital platforms, including websites, apps etc essential - Experience working with large global companies - Able to evidence managing multiple projects streams concurrently upon their CV - Strong stakeholder management skills, particularly with software development Why join? - The opportunity ...

identity, and security controls operate effectively to support day to day business operations and absorb change safely. As part of the wider Technology Operations management team, the role balances operational stability, security risk, and performance, ensuring technology platforms are fit for purpose today and capable of supporting future … develop infrastructure and platform engineers. Foster a culture of ownership, accountability and continuous improvement. Ensure appropriate skills coverage and resilience within the team. Support performance management, development planning, coaching and mentoring. Work closely with the wider Technology team and Technology Management team. Act as a trusted operational ...

functional team (Environments, Product Application, Client Delivery), setting clear goals, operating rhythms, and quality standards. Drive end-to-end delivery (planning, estimation, execution, risk management) across concurrent initiatives, ensuring on-time outcomes. Establish engineering best practices (code quality, testing, release management, observability) and continuous improvement. Foster a culture … VSAM, DB2 Lead client onboarding, customizations, integrations, and migrationsbalancing speed, quality, and risk Qualifications Experience managing engineers (and managers/tech leads), coaching, performance management, and career growth. Experience in mainframe software engineering (design, performance, and operations). Hands-on expertise with Unix Operating systems, CICS, Batch ...

functional team (Environments, Product Application, Client Delivery), setting clear goals, operating rhythms, and quality standards. Drive end-to-end delivery (planning, estimation, execution, risk management) across concurrent initiatives, ensuring on-time outcomes. Establish engineering best practices (code quality, testing, release management, observability) and continuous improvement. Foster a culture … VSAM, DB2 Lead client onboarding, customizations, integrations, and migrationsbalancing speed, quality, and risk Qualifications Experience managing engineers (and managers/tech leads), coaching, performance management, and career growth. Experience in mainframe software engineering (design, performance, and operations). Hands-on expertise with Unix Operating systems, CICS, Batch ...

permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working. Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes - Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits … partners to achieve shared outcomes. - Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes. - Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management ...

small changes and surface key risks, constraints and cross-project dependencies to leadership Lead and line manage a small team of Project Managers, their performance management, coaching and development Own the PMO reporting suite (dashboards, KPIs, exec summaries) ensuring accuracy, insight and a clear narrative on delivery health … MANAGERS: 10+ years' experience in Project delivery/governance/delivery assurance roles, with evidence of improving delivery controls and outcomes Proven line management experience of Project Managers (or strong track record of leading/coaching a PM community) Strong delivery knowledge across Agile/Waterfall/hybrid ...

someone who deeply understands the DACH market, has a strong marketing foundation, and can combine strategy with hands-on execution. You will own regional performance across marketing, sales, and account development, while building and leading a local team over time. You will act as the regional authority … global objectives but tailored to local realities Act as the senior regional lead, setting priorities, targets, and execution plans across marketing, sales, and account management Build, manage, and develop a regional team over time, including hiring, coaching, and performance management Represent the DACH market internally, clearly articulating ...

site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. Searching for a skilled and driven BI Business Analyst to join their UK team. In this role, you will … continuously improve reporting tools used across multiple sites. You will play a key role in translating operational requirements into data-driven solutions, supporting warehouse performance, and ensuring high-quality reporting that enables effective decision-making in a timely fashion with a go-live fast approaching. Operating within a dedicated ...

trusted advisor to senior technology and business leaders, providing insight on technology risk and control effectiveness Produce clear, concise audit reports for senior management and Audit Committee audiences Identify emerging technology risks and contribute to the development of the annual audit plan Provide assurance and challenge across major change … initiatives, including digital transformation programmes and outsourced services Line manage and develop auditors, supporting technical capability, performance management and progression Undertake quality assurance reviews to maintain consistency and high standards across the audit portfolio Support ad hoc reviews, investigations and consultancy activity as required Profile Professional qualification such ...

external accountants. People (HR) Operations: Managing HR administration, ensuring records and systems are accurate and up to date. Overseeing onboarding and offboarding processes. Supporting performance management processes, including reviews and feedback cycles. Ensuring compliance with policies, procedures, and employment legislation. Coordinating training, e-learning, and development initiatives. Supporting … recruitment processes, including sourcing, screening, and interview coordination. Liaising with recruitment partners where required. Supporting learning and development initiatives across the business. Culture & Office Management: Supporting a positive and collaborative working environment. Coordinating company events and team engagement initiatives. Assisting with office management to ensure a well ...

DevOps or Platform Engineer with a solid background in software engineering and infrastructure who can bring experience working with the latest automation and config management tooling to create a fully automated deployment environment. In return this DevOps Engineer can expect a dynamic, engaging, R&D driven culture with extensive … premise and cloud (AWS, Azure) exposure - Strong Kubernetes experience - Experience delivering new tooling for infrastructures - Linux/GNU expertise would be a plus - Database performance management (MongoDB, PostgreSQL etc) - A background in software engineering would be extremely useful - A personality who feels comfortable working in a fast paced ...

annual improvement on assigned spend. Reponsible for implementing Indirect Sourcing strategies for UK and ensuring a timely and accurate execution of tactical tasks (PO management, supplier management, reporting etc). Executes regional projects in close alignment with the internal stakeholders and European Commodity Managers. Supports the Commodity Managers … ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: Bachelor's degree in Supply Chain Management, Business Engineering, Labor studies, Science, or related field. Master's in Business Administration a plus. WORK EXPERIENCE AND SPECIAL SKILLS Minimum 5 years' experience ...

reporting, whilst promoting positive growth of the business. The successful candidate will lead & support a team of data analysts, providing day-to-day guidance, performance management & strategic direction to deliver high-quality, insightful outputs. Responsibilities: Promote innovation by encouraging the use of new tools, technologies, and methodologies ...

Controls Engineer Burton-on-Trent up to 50k This business combines deep experience in manufacturing industries with excellence in systems integration and performance management. The team is made up of qualified engineers with specialist experience in the fields of process control, plant automation, SCADA, PLC, telemetry, and IT/ ...

infrastructure strategy, architecture standards, and technical roadmap across cloud, network, hosting, and end-user computing • Governing and overseeing the Managed Service Provider, ensuring strong performance management, compliance, risk control, and service assurance • Leading the infrastructure workstream for acquisitions, ensuring consistent, secure, and efficient integration of newly acquired businesses … governing enterprise infrastructure environments, including cloud, identity, networks, hosting, and security controls • Proven track record managing MSPs or outsourced partners, with clear ownership of performance, contracts, and technical quality • Experience defining and delivering infrastructure strategy in a scaling or multi-entity organisation • Strong stakeholder communication skills, with the ability ...

delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex … technical issues, ensuring timely and effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. ...

ROI. Lead Acquisition & Nurture Strategy: Drive strategies focused on scalable lead generation, qualification and tracking, flow of leads across various stakeholders, optimisations requirement, stakeholder management between teams and nurturing at various stages. Reporting & Governance: Deliver regular, structured reporting on lead flow, SLA adherence, enabling refinement across various stakeholders … lead management tactics. Cross-Functional Collaboration: Collaborate closely with stakeholders like Zapier, Bemycar, MSD to maintain accuracy, efficiencies, lead flow, leakages and identify roadmaps for further improvement. Essential Experience Required: Minimum 3-5 years of experience in data science, API integrations, and performance management. Experience in API integrations ...

Team Leader/Account Manager Salary: £35K - £50K + Personal Commission & Team Performance Bonus Location: Northampton (Office based) We’re looking for a motivated and experienced Team Leader and Account Manager to drive success in our Northampton office. As a Team Leader/Account Manager at Bechtle, you will … leadership to a team of IT sales professionals—setting clear expectations, driving a sales team, and coaching individuals on sales techniques, pipeline management, and account development. Alongside your leadership duties, you will actively contribute to revenue by managing personal accounts, engaging with customers and channel partners, pursuing new business ...