5 of 5 Service Desk Analyst Jobs in the Midlands

Service Desk Analyst £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the … success of one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and … undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisations Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user enquiries. Represent excellence in More ❯

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. Based in East Leake, Loughborough on a hybrid basis. The … Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient … personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in a professional service led manner. Wherever possible resolving and closing tickets at the first point of contact. Able to remain calm, focussed and professional. Undertake duties in a manner More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support and keeping operations running smoothly. What You'll Do: Be … Location Perks: Central Nottingham office with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don't miss out - apply today More ❯

Service Desk Analyst Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range More ❯

a 3 month contract which may be extended for the right applicant You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops … new requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from … inception to resolution and to keep customers informed of the progress of their queries Resolve incidents and service request tasks within agreed SLA timescales and to continue to work with the Service Desk Manager and customers on breached calls where the resolution falls outside of agreed targets. This also includes logging, reporting and escalating IT Data and More ❯