13 of 13 Service Desk Analyst Jobs in the Midlands

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Stoke On Trent/Hybrid Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis … this is on onsite role twice a week Location: Stoke on Trent Day Rate: up to £150 Per Day Skills/Requirements for the Service Desk Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive ...

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts … manage communication, initial diagnosis, prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton … local area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service ...

summary We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues raised are logged, prioritised and, wherever possible, resolved first … Provide clear advice and remote assistance to help users resolve issues themselves and reduce repeat problems. Accurately log, prioritise, and assign service desk incidents, following ICT policies and procedures. Explain technical information in plain language, and manage user account changes correctly. About us As a growing company, Innovate ...

Service Desk Analyst Digital Technologies Overview We are looking for a customer-focused IT Service Desk Analyst to join a high-performing Digital Technologies Service Desk. You will act as the first point of contact for IT, AV, telephony and security-related incidents … service requests, delivering responsive, high-quality support and an excellent user experience. Key Responsibilities Provide first-line support via phone, email and remote tools Log, categorise and prioritise incidents and service requests using a service management system Diagnose and resolve a broad range of IT issues across ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff … across a diverse range of services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver … exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role Youll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. Youll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within … team. Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver … exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You’ll own tickets, communicate clearly with users at all levels, document processes ...

Service Desk Analyst Digital Technologies Overview We are looking for a customer-focused IT Service Desk Analyst to join a high-performing Digital Technologies Service Desk. You will act as the first point of contact for IT, AV, telephony and security-related incidents … service requests, delivering responsive, high-quality support and an excellent user experience click apply for full job details ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion … will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales. The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service requests. The role is responsible for triaging tickets, providing effective ...

Service Desk Engineer | Coventry | £25,000–£30,000 You’ll be the first point of contact for users, resolving IT issues, logging requests, and delivering a high standard of support that keeps day-to-day operations running smoothly. You’ll work in a collaborative, fast-paced environment with … Troubleshooting issues across Windows, Microsoft 365, networking, and hardware Escalating more complex issues to senior engineers when required Contributing to consistently high service and user satisfaction levels Your Skills and Experience 2 years’+ experience in an IT role Strong understanding of Windows desktop environments and Microsoft ...