primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution. Troubleshoot and resolve issues relating to Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune. Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations. Manage Microsoft Entra … Deliver excellent customer service through proactive communication, effective expectation management, and regular case updates. Qualifications Strong administration experience with Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive. Strong working knowledge of Microsoft Intune, Autopilot, and modern endpoint management. Experience administering Microsoft Entra ID (Azure AD), Active Directory, and Group ...