Customer support
- Hiring Organisation
- Macildowie Recruitment and Retention
- Location
- Nottingham, Nottinghamshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £25,000 - £27,000 per annum
improving retention, and identifying recurring issues to support continuous service improvement. Key Responsibilities Handle inbound customer queries and complaints via phone, email, and other communication channels Diagnose and troubleshoot technical or product-related issues, guiding customers through solutions Log, update, and manage cases accurately within CRM and ticketing systems Prioritise … platforms and ticket/case management systems Proven troubleshooting and problem-solving skills within a customer-facing setting Excellent written and verbal communication skills Experience handling complaints and de-escalating difficult situations professionally Strong organisational and time management abilities within a fast-paced environment High attention to detail ...