10 of 10 Support Manager Jobs in the Midlands

Are you looking for your next SaaS or CRM Support Team leadership challenge Eager to drive the success of a talented UK team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a … place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! This is a chance to run a an ERP support team has a man manager. You will need a strong background in application support, managing team, managing the "queue" across first second and third … line support. A background in ERP is ideal, especially around Distribution, stock and warehousing but Good application support management would be considered. You will get involved in: Appraisal Interviewing Training schedules Roster management And this role reports to the operations director. The team functions well and is happy, there is very limited staff turnover, this is a new role More ❯

has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we … how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations … keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

Technical Support Manager - Construction/Consultancy Midlands region £52,000 + Car Allowance £5740 + 22% Pension + 44 Days Holiday + Hybrid Working + Career Development + £300 Wellness allowance Are you currently working in a technical construction role such as building surveying, architecture, project management, or asset management? Would you like to step away from day … development. The Role: *Act as a technical advisor and liaison between public sector clients and contractors. *Ensure awarded construction projects run smoothly and meet compliance standards. *Provide dispute resolution support to keep projects on track. *Attend 2-3 meetings per week with clients and contractors (ApCos) across the Midlands. *Conduct regular site visits and troubleshoot technical or delivery issues. … Participate in tender evaluations, framework support, and technical audits. *Represent the organisation at client meetings, industry events, and internal team days. *Attend the Uxbridge office every Wednesday for team collaboration. The Person: *Technical background in Building Surveying, Quantity Surveying, Architecture and Construction Project Management *Ideally have experience working with or for public sector bodies (housing associations, local authorities). More ❯

Network Support Transport Manager Northampton, Middleton & Kettering. £40-£50K Full time perm position The Transport Manager will manage the day-to-day transport operation, provide effective management of resources. Your role will involve working and aligning with a team of managers, supervisors, and drivers, and implementing strategies to enhance operational performance, fully adhere to all legal compliance … Experience: Experience of managing financial P&L's and driving financial performance and accountability through teams. Experience using a broad range of industry leading Transport Management Systems and other support systems such as Maintenance, Planning and Tachograph applications. Experience of managing multiple internal and external stakeholders. Experience of managing people effectively. National CPC holder Strong decision-making skills. Experience … based multi customer transport operation and delivering innovation within the operation for the wider benefit of the business (desirable) Experience of central transport functions and understanding the role and support given to local site teams (desirable) Experience of a culture of continuous incremental improvements. Examples of significant process and procedural improvements will be sought (desirable). Please apply now More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing … feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to one's and tool box talks, where training needs can be identified and performance standards More ❯

TransportNetworkSupportManagerNationalLogisticsBusiness Location: MidlandswithUKtravel(Midlands,NorthWest,someSoutherntravelrequired) Salary: Excellentsalary+carallowance/car+benefits Areyouanexperiencedtransportmanagementprofessionallookingforyournextchallenge? Thisisafantasticopportunitytojoinadynamic,successfullogisticsbusinessinakeycustomer-facingrole.Actingasthelinkbetweenseniorleadership,thetransportoperation,andawell-knownretailcustomer,youllplayapivotalpartinensuringsafety,serviceexcellence,costefficiency,financialperformance,andcontinuousimprovementacrossahigh-profiledistributioncontract. TheRole: Youllberesponsiblefordrivingoperationalperformanceandcompliancewhilebuildingstrongrelationshipswithbothinternalteamsandthecustomer.Thisisarolewithrealvarietyandscopecoveringsafety,costcontrolandfinancialperformance,driverengagementanddevelopment,andleadingimprovementprojects(includingsomesystem-relatedinitiatives).Acorepartofyourrolewillbegivingthecustomerconfidencethattheirtransportanddistributionoperationsareinsafehandsandworkinghardtodeliver. KeyResponsibilitiesinclude: Ensuringfulllegalandsafetycomplianceacrossthetransportoperation. Promotingacultureofsafetyandaccountabilityacrossdrivers,managers,anddepots. Leadingdriverengagement,training,anddevelopmentprogrammes. Partneringwithcustomerandinternalstakeholderstoimproveserviceandfindsolutions. More ❯

and help businesses grow better and faster, you're in the right place. Your new role We're looking for a people-first leader to manage our UK Technical Support team in Solihull. You'll run the day-to-day support operation for the region, making sure we deliver timely, high-quality responses to customers and partners.This role … about leading people and operations more than hands-on technical troubleshooting. You don't need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in … office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding More ❯

and help businesses grow better and faster, you're in the right place. Your new role We're looking for a people-first leader to manage our UK Technical Support team in Solihull. You'll run the day-to-day support operation for the region, making sure we deliver timely, high-quality responses to customers and partners.This role … about leading people and operations more than hands-on technical troubleshooting. You don't need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in … office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding More ❯