13 of 13 Customer Service Jobs in Milton Keynes

Technical Customer Support Coordinator – 18 Month FTC Location: Milton Keynes (Office Based) Salary: £35,500 per annum Hours: Full-time, Monday–Friday, 37.5 hours per week (09:00 – 17:30 with 1-hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator … to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service and technical support. The Role As a Technical Customer Support Coordinator you will be the first point of contact for customers, ensuring … they receive timely and professional support for technical and product-related enquiries. You will: Handle inbound customer calls and mailbox enquiries. Log and manage instrument faults accurately within Microsoft Dynamics CRM. Schedule engineer call-outs, preventative maintenance visits, and corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. More ❯

Service Coordinator Milton Keynes Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and America, but operates in … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH261751 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact More ❯

CUSTOMER SERVICES MANAGER Permanent - £60,000p/a - £70,000p/a + benefits Based in Milton Keynes (5 days a week) -Flexibility offered This is a truly fantastic and unique opportunity to join a commercially focused Not For Profit organisation who are looking for a 'hands on' person with exceptional organisation and communication skills to join them as … functions, procedures, policies from scratch and be adaptable to an ever changing landscape in the next 2 years. The role is an exciting project to build and run a customer support function for consumers, retailers, and producers and other stakeholders. Starting in a hands-on, start-up environment, you’ll be responsible for setting up all helpdesk operations – from … designing workflows and choosing tools to building a team The right person will have proven experience in setting up or leading a helpdesk or customer service function. preferably in a start-up, transformation, or project-based context Design and implement the helpdesk structure, workflows, KPIs, and reporting. Select and deploy appropriate customer service and ticketing software. More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on...Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses … to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management).Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement.Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running … customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

This is an exciting opportunity to join a well-established company with clear progression routes. If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you! Details of this Helpdesk Administrator position include: Act as the first point of contact via telephone and email … for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an interview for this role you will have/… be: Solid customer service experience Strong administration experience Strong customer service skills. Excellent communication and interpersonal skills. Time management. Professional telephone etiquette. Organised and methodical. This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! If you want to work for More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

with our client. About Us Our client has been providing specialist IT services for over 25 years, supporting several major UK retailers. With a strong reputation for reliability and customer service, we work closely with our clients to deliver efficient, tailored solutions that keep their operations running smoothly. Key Responsibilities Checking and verifying engineer timesheets, hours, expenses, and … mileage claims Recording and reporting data accurately on various spreadsheets Cross-matching information on customer portals to ensure accuracy Updating and maintaining customer spreadsheets for weekly reporting Assisting with wages, payments, and general data entry across multiple departments Skills & Experience Excellent attention to detail, with the ability to handle large volumes of data entry accurately Proficient in Microsoft More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development … or testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. Please note that due to the volume of applications, we More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

doing: Providing 2nd line support across hardware, software, and network issues Assisting with IT projects and the implementation of new solutions Troubleshooting and resolving technical problems efficiently Delivering excellent customer service at all times What we’re looking for: Strong 2nd line IT support experience Ideally Microsoft certifications (or working towards them) Good problem-solving skills and a More ❯

days in the office) Candidates - will require the ability to gain (or already have Security Clearance) The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers. Ensuring efficient and prompt handling of all Changes & Releases in a clients infrastructure and to minimize the Risk and Impact to their estate by using standardized … methods and procedures. What youll do Define the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery. Gather information and track status of all change requests and release implementations Ensure all Requests for Changes are registered. Ensure all logged Request for … Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes are adhered to in the release of all changes into all environments. Understand and analyse any impacts of, including scheduling More ❯

THE ROLE: The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of data collection, metering and customer services in line with commercial contracts, fostering long-term relationships to secure contract renewals and identifying new opportunities for growth by addressing their business challenges and aligning to IMServs … and Micro clients Conduct regular account reviews, where relevant, to assess performance and identify opportunities for improvement Act as primary point of contact, build and maintain strong, long-lasting customer relationships with nominated End Users and Third Party Intermediary accounts Successfully develop business by generating leads and managing existing leads. Execute a sales plan for meeting quarterly, and yearly … nominated existing and new accounts. Negotiate contract renewals and extensions to maximize revenue. Understand how IMServ can support client strategies through existing or new products and services Address any service issues promptly and effectively to maintain customer satisfaction. Prepare and present regular sales reports, forecasts, and pipeline updates to the Head of Sales and/or Sales Director More ❯

Specialist About the Job Due to continued growth, we are looking for talented Sales Specialists to join Ingram Micro working within our key vendor HPE. Our Sales Specialist are customer focussed and able to build strong relationships within the customer base. The training provided will enable you to obtain in-depth knowledge of HPE (Hewlett Packard Enterprise and … their relevant programmes, incentives, products, and services offered by our vendors, to enable you to provide the best-in-class service and advice to your customer base. What you can expect to be getting up to as a Sales Specialist Sell - primarily by telephone – products and services to current customers. Develop a strong knowledge of the relevant products … and service offered by the Vendors within the portfolio. Provide information on product and service offerings by the vendor. Become a Trusted Advisor for both internal and external customers Provide availability, discontinuation & special offers Provide pricing and quotations to customers Follow up on sales leads and opportunities Accurately manage, develop, and monitor deal progress. Maintain and improve on More ❯