17 of 17 Customer Service Jobs in Milton Keynes

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

marketplace, data infrastructure installers, and industrial end users. Hours are 40 per week, 8.00am to 5.00pm Monday to Friday with an hour for lunch. Key Responsibilities: Focused on building customer relationships and business levels and working within a defined target list of new and existing customers and proactively calling new and dormant customers. Selling existing products to customers that … are already purchasing from an alternative source. Forecasting, sales planning and ultimately winning new business. Building product and brand awareness with customers. Some external customer meetings may be necessary but not common. Key Skills & Experience Required: Significant telephone sales experience, ideally in the data networking and/or electrical wholesale markets but not essential. Full product and market training … will be provided, but it would be advantageous to have experience of the UK Electrical Wholesale market and the market dynamics that operate within. Experience of managing your own customer base with the potential to develop into more wider functions within the business management team. Experienced in using CRM systems. Excellent verbal and written communication skills. A positive, hardworking More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of … service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and … and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers … and Network products Good written and verbal communication skills are essential to this role as are good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Excellent communication skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have More ❯

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands-on environment, supporting a wide range of IT systems and users across the business. The role is office based full-time, working Monday to Thursday and Friday … accurate documentation of IT assets (PCs, laptops, mobile devices). Participate in pan-European or global IT projects as required. We’re looking for someone who’s technically capable, customer-focused, and eager to learn. You’ll be working closely with colleagues across departments, so strong communication and problem-solving skills are essential. Requirements: 1–2 years in a … and mobile device management tools (Intune preferred). Basic networking concepts (IP, DNS, DHCP) Experience installing software related to CAD or PLC programming tools is advantageous. Personal Attributes: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Highly organised with attention to detail. Clear and effective communication skills. Able to work independently and as part More ❯

incidents (deskside and remote). Coordinate with vendors and internal teams to triage, assign ownership and drive timely resolution. Lead/vendor review meetings, track actions and push for service improvements. Conduct root cause analysis for recurring issues and implement preventative controls. Support IT operations projects and assigned workstreams to delivery standards. Maintain and create knowledge base articles, SOPs … change, release and patch management testing and deployment. Monitor system alerts, backups and routine tasks; identify and escalate risks. What you'll need to succeed Experience in an IT Service Desk/IT Support environment (2nd line experience preferred). Strong troubleshooting across hardware, Windows OS, Microsoft 365, networks and common business apps. Experience with ticketing/ITSM tools … practices (Incident, Problem, Change). Good communication skills; able to explain technical issues to non-technical users. Experience supporting mobile devices, printers, remote access and desk-side equipment. Strong customer service, ownership mindset and attention to detail. ITIL Qualifications would be advantageous. What you'll get in return Initial 7 Month Contract (December start date) £200 - 250 per More ❯

have a broad technical skill set but looking to be re-trained in new technologies and looking for a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? About the company: Do you want to be part of a successful organisation, that delivers software for the … in a 2nd line support role, building a strong technical awareness of the full technical skill set. Working closely with the 1st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role could develop into doing some on-site consultancy with customers implementing business applications. Key Responsibilities: 1.Support of various business applications. 2.Testing application … 4.Documentation of the configuration process of the software products to help with further project implementation. 5.Creating databases, basic Scripting, writing SQL statements, understanding SQL Server 6.Support and resolution of customer queries 7.Support of mobile applications and devices including IOS, Android, Windows Phones 8.Any other related duties as required by the business, including analysis and advising the customer on More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

DHCP, and Wi-Fi troubleshooting Experience with IT ticketing systems and remote access solutions Understanding of cybersecurity best practices, including phishing awareness and endpoint protection Excellent troubleshooting, communication, and customer service skills Ability to work independently and as part of a team Why Join This Company? This company is committed to providing a supportive and collaborative work environment More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

established itself as online experts in small business networks. A growing B2B company, broadbandbuyer is now an Employee Owned Trust . The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing team, this role is … Liaising with external manufacturers and distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will be provided). Key Tasks Creating … with company objectives for multiple vendor portfolios Collaborating with the marketing team, and also with the internal sales and support teams HTML coding and creation of emails to our customer-base, using MailChimp Working closely with select external brands to ensure our portfolio of listed products is regularly updated Actively sourcing new and engaging content for social media channels More ❯

and confident representing the company on client sites. This role suits someone with a strong foundation in Linux command line, solid networking knowledge, and a passion for delivering great customer service in person. You’ll be installing, maintaining, and supporting high-performance technical systems used across varied locations. What You’ll Do Attend client sites across the UK … Key Requirements Strong experience using the Linux command line (administration or equivalent level) Confident troubleshooting networking issues Excellent communication and organisation skills — able to plan site visits effectively Positive, customer-focused mindset with a calm, professional approach under pressure UK driving licence and ideally your own vehicle (mileage and expenses fully covered) Comfortable travelling both across the UK and More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

Specialist About the Job Due to continued growth, we are looking for talented Sales Specialists to join Ingram Micro working within our key vendor HPE. Our Sales Specialist are customer focussed and able to build strong relationships within the customer base. The training provided will enable you to obtain in-depth knowledge of HPE (Hewlett Packard Enterprise and … their relevant programmes, incentives, products, and services offered by our vendors, to enable you to provide the best-in-class service and advice to your customer base. What you can expect to be getting up to as a Sales Specialist Sell - primarily by telephone – products and services to current customers. Develop a strong knowledge of the relevant products … and service offered by the Vendors within the portfolio. Provide information on product and service offerings by the vendor. Become a Trusted Advisor for both internal and external customers Provide availability, discontinuation & special offers Provide pricing and quotations to customers Follow up on sales leads and opportunities Accurately manage, develop, and monitor deal progress. Maintain and improve on More ❯