16 of 16 Customer Service Jobs in Milton Keynes

Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk? Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a … global Service Desk, you will be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for … all IT related issues both inbound and outbound. Document & log issues using internal ticketing system. Trouble shoot and resolve issues within service levels, and escalate when needed Create knowledge base articles for the wider team. Requirements: As an IT Service Desk Analyst, you will need... At least 2 years’ experience within IT Support both in person and over More ❯

Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times on the Group and Company … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct … and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a 'Can-Do' attitude. Be an excellent all-round communicator More ❯

Business Units' requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Ensure up to date records are maintained at all times on the Group and Company … systems Interpret instructions and issues arising, and then implement actions according to policies and procedures Providing escalation support to the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct … and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a 'Can-Do' attitude. Be an excellent all-round communicator More ❯

+ On the Job Training + Career Progress + Personalised Progression Are you an Engineer with mechanical or technical design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Technical Support Engineer … and returns for products and equipment Ability to understand and learn about new products The Person : Mechanical design engineering background or similar, such as HNC degree Good communication and customer service skills Looking for grow and develop their career Keywords : Engineer, Technical Support, Pneumatics, Automation, Customer Service, IT, Milton Keynes, Leighton Buzzard, Bedford Reference : 20762 If More ❯

+ On the Job Training + Career Progress + Personalised Progression Are you an Engineer with mechanical or technical design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to … in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression. In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts. The ideal Technical Support Engineer … and returns for products and equipment Ability to understand and learn about new products The Person : Mechanical design engineering background or similar, such as HNC degree Good communication and customer service skills Looking for grow and develop their career Keywords : Engineer, Technical Support, Pneumatics, Automation, Customer Service, IT, Milton Keynes, Leighton Buzzard, Bedford Reference : 20762 If More ❯

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real … the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions. What You'll Do: Utilize your problem-solving skills to effectively … troubleshoot application issues, proactively addressing challenges and finding effective solutions. Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution. Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and … maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it. The Support Analysts will form part of the?MDM team, working within our 2nd line service … Keynes?or?Nottingham sites and youll need to be based onsite 5 days per week. These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk … Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and update mobile support documentation and procedures More ❯

lead times. Excellent time management and organisational skills are essential Previous experience of scheduling resources, or the use of scheduling systems Essential skill in investigation and problem solving Strong customer service, communication (written & verbal) and organisational skills Experience of using a Learning Management system Be highly motivated, resilient and diligent, with an unwavering attention to detail and consistent … dependant on experience, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent, Full Time Working Hours: Monday to Friday, 40 hours per week Place of Work: VWG National Learning More ❯

Are you a Customer Support Executive or Client Services Executive whos ready to take the next step in your career with an exciting, growing business? Due to client account growth at Incentivesmart, our Client Success Team are expanding and are looking to recruit a Client Success Executive. Youll work alongside our Client Success Managers (CSMs), providing administrative and operational … support and ensuring that our clients receive the very best service at every touchpoint. Youll be a team player, pro-active and organised with a passion for quality and the ability to multitask. Does the above sound like you? If the answer is yes we want to hear from you! Salary £26K Location Unity Place, 200 Grafton Gate, Milton … Keynes, MK9 1UP Role Type Monday Friday, 09:00 - 17:30 (Hybrid Working Available) Benefits 25 days holiday + Bank Holidays that increase with length of service, optional pension and healthcare and internal reward and recognition programme. Core Responsibilities: Join our team and play a key role in helping our clients succeed using the Incentivesmart platform! Heres what youll More ❯

our third-party vendor relationships, ensuring alignment with the bank's strategic goals and regulatory requirements. You will lead a team that drives operational efficiency, mitigates risks, and enhances service delivery across our vendor network, which supports core banking, payments, security, and customer service functions. This is a high-impact role requiring strong leadership skills, a deep More ❯

our dev team Work rotating shifts including some weekends (with weekday flexibility) What you’ll need: Solid understanding of IT hardware & networking (routers, firewalls, TCP/IP) Strong communication, customer service & problem-solving skills Ability to prioritise, stay calm under pressure, and work independently Bonus: SQL, EPoS, retail software, or IT qualifications What’s in it for you More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £35k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and … Duration: 6 months, with scope to extend Key Responsibilities: Manage a strategy focused on re-thinking and re-designing core business processes to drive improvements in performance, quality and service Lead end-to-end project delivery from planning through to execution Ensure key milestones and deadlines are met Identify and manage project risks, ensuring timely mitigation Work with stakeholders … PMO Develop clear and structured project plans to share with stakeholders Essential Experience: Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation Expertise in process re-engineering and delivering improvements More ❯

leader for intralogistic solutions for small to large customers. Our UK Head Office is located in Milton Keynes. This lies at the hub of an additional six strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol) . Jungheinrich UK now offers the most comprehensive range of materials handling solutions and More ❯

to management on cleaning performance and staff issues. The following skills are also essential: A 'Can do' attitude. Excellent organisational skills. The desire to do a good job. Excellent Customer service and people skills. Good time keeping skills. Previous supervisory experience is preferred. Excellent communication and interpersonal skills. Knowledge of cleaning chemicals, supplies, and equipment. Own transport is More ❯