15 of 15 ITIL Jobs in Norfolk

directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi-culture ...

Microsoft Exchange administration. ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator). Knowledge of Apple devices and telephony systems. Familiarity with ITIL principles and Service Desk processes. ...

troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly ...

communication skills. Desirable Knowledge & Skills: Experience supporting ICT service delivery and management. Familiarity with Local Government Reorganisation or large-scale organisational change. Knowledge of ITIL principles or ICT service management frameworks. Understanding of data governance, information security, and digital transformation best practice. Professional certification in business analysis (e.g. BCS, IIBA ...

Essential GCSEs or equivalent (including English and Maths) IT qualification (e.g. ECDL, level 2/3 apprenticeship in an IT subject or equivalent) Desirable ITIL Foundation Experience Essential Experience working in an IT support or asset management role as part of a team Experience of labelling, tracking, and updating hardware ...

Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Good Understanding of ITIL Proven trouble shooting skills. Experience required Technical IT skills/knowledge/background. Experience in multi-culture working. Microsoft Teams. Please only apply for this ...

support role Strong customer service mindset Ability to explain technical issues to technical & non-technical users Problem-solving mindset and ownership of issues Desirable ITIL experience Google Workspace experience MacOS knowledge ...

times and comply with all Corporate Policy Person Specification Qualifications Essential BTEC, Diploma or equivalent Desirable Service Desk Institute Analyst certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Experience Essential Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing … understanding of community focus and previous experience of working in IT within the public sector preferably the NHS Experience of working within an ITIL environment Skills, Abilities and Knowledge Essential Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Able to meet targets under pressure Good problem ...

maintain clear technical documentation and knowledge base materials. Mentor junior service desk staff, providing technical guidance and supporting their development. Ensure adherence to ITIL best practices across Incident, Request, Problem, and Change Management. Required Skills & Experience - Proven 3rd line technical support experience within a service desk or infrastructure support environment. … with PowerShell scripting for automation and diagnostics. Good understanding of networking fundamentals such as DNS, DHCP, and VPN. Process & Compliance Knowledge - Working knowledge of ITIL best practices. Ability to follow structured Change Control processes. Awareness of security frameworks such as Cyber Essentials and ISO 27001. Soft Skills - Strong analytical ...

Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service ...

clearly to both technical and non-technical users Confidence working with new and emerging technologies Strong organisational and workload management skills Desirable Skills & Experience ITIL accreditation or experience working within an ITIL-aligned environment Knowledge or experience of Google Workspace Knowledge or experience of MacOS ...

require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. Desirable: ITIL accreditation or experience of working in an ITIL environment. Experience or knowledge of Google Workspace. Experience or knowledge of MacOS. Please be aware that this ...

Job summary A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a ...

encountered Have experience in explaining technical issues to technical and non-technical people, using and understanding new and emerging technologies to support this Desirable ITIL accreditation or experience of working in an ITIL environment Experience or knowledge of Google Workspace Experience or knowledge of MacOS If you feel you have ...

Responsibilities: Assist in drafting, reviewing, and maintaining ICT policies, procedures, and technical standards to ensure compliance with relevant legislation, frameworks, and best practices (e.g., ITIL, NCSC guidance). Work with ICT management to ensure all documents are current, approved, and clearly communicated. Maintain an organised and accessible ICT documentation library … Experience managing multiple documentation streams and maintaining version control. Desirable Knowledge & Skills: Experience in a local government or public sector ICT setting. Knowledge of ITIL, NCSC Cyber Assessment Framework, or similar. Understanding of data protection, cyber security, and information governance requirements. Experience using documentation and asset management tools (e.g., SharePoint ...