2 of 2 Incident Management Jobs in Norfolk

Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation … tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance standards Maintain audit ...

organisational design, workforce planning, and hiring strategy Standards, Quality & Technical Excellence Establish and uphold best practices across SDLC, code quality, testing, observability, and incident management Partner with engineering leadership to ensure systems are scalable, secure, and maintainable Drive the adoption of modern development practices (Agile, DevOps, CI/… tooling Governance, Risk & Compliance Ensure technology delivery meets all regulatory, compliance, and security requirements within the insurance sector Embed robust governance and risk management practices across delivery Executive Partnership Act as a trusted deputy to the CTO, representing the technology function in executive discussions, vendor relationships, and board-level ...