2 of 2 Performance Management Jobs in Norfolk

What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards … GDPR, Cyber Essentials and ISO27001 - Supporting recruitment and growth within the Service Desk function - Working closely with senior leadership as part of a growing management team - Remaining hands-off tickets unless supporting during peak periods Technology Environment: - Microsoft 365 - SharePoint/OneDrive/Intune/MFA - ConnectWise suite - Unifi ...

corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness … strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you’ll be expected to remain technically credible while operating at a strategic and operational level. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible ...