3 of 3 Service Management Jobs in Norfolk

Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 We're looking for an IT Service Platform Administrator, responsible for the configuration, optimisation, and administration of the organisation's IT Service Management (ITSM) platform. With experience configuring workflows … automations, forms, and user interfaces within an ITSM tool and the ability to translate service management requirements into platform configuration, you'll ensure the platform effectively supports core IT service processes such as incident, request, change, problem, and service catalogue management. Working closely with the Service ...

Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners, and operational leads? If so then this could be the opportunity … looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner. With significant experience in IT Service Management with a strong focus on service design ...

using Jira/Agile processes Implement CI/CD pipelines and automation Manage AWS services, networking, and security controls Support deployments, releases, and change management Monitor systems using Datadog/CloudWatch/PagerDuty Work with third-party vendors and internal teams Manage risks, incidents, and operational issues Required Skills … Jenkins/CI-CD/Puppet/Packer Monitoring tools (Datadog, CloudWatch, SIEM, PagerDuty) Windows Server or RedHat Linux administration Release/change/service management Enterprise cloud environment experience Details Location: Norwich (Hybrid – 3 days onsite) Contract: 6 months Immediate starters preferred ...