1 to 4 of 4 Customer Engagement Jobs in the North East

on an initial 3 month contract. The role will guide and coach the organisation through a period of transformational change in relation to their customer service through cutting edge AI technologies. They are committed to enhancing customer satisfaction by providing seamless interactions that helps their customers find or … our contact transformation strategy. You will play a pivotal role in leading and guiding us to craft intuitive and engaging conversational experiences that prioritize customer satisfaction and streamline customer interactions. Your primary focus will be on laying the foundations, operational practices and governance for us to efficiently route … customers based on their intent, leveraging advanced AI capabilities to optimize self-service options, and continuously improving our conversational systems to meet evolving customer needs. AI Chat & Conversational Specialist (3 Month Contract) - Requirements Bachelor's degree in Computer Science, Human-Computer Interaction, Linguistics, or a related field. Or professional more »

the internal Sales Force, ensuring industry standard and best practice solutions drawn from the Apogee/Argon portfolio of managed services are presented to customer that both meets their requirements and adds value to the customer engagement process, ultimately leading to successful sales outcomes. The role requires … to be passed to the delivery team on successful completion of the Sale opportunity. Supporting content for proposals and tenders. Managing client satisfaction throughout engagement and post engagement cycles. Pre-Sales education days displaying and demonstrating anything new or coming soon. Assisting with the learning and development of more »

ACCOUNTABILITIES Develop and execute captivating B2B & B2C email marketing campaigns. Identify and cultivate target audiences, actively maintaining and expanding their email lists. Create personalised customer journeys to elevate engagement levels. Proactively devise and manage communication calendars for both customer engagement and public relations. Collaborate closely with … with the ability to manage multiple campaigns simultaneously. Excellent communication and collaboration skills. DESIRED ATTRIBUTES Creative thinker with a passion for email marketing and customer engagement. Detail-oriented with a commitment to delivering high-quality work. Ability to work independently and as part of a team. Adaptability to a more »

towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication … channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services more »