1 to 5 of 5 Incident Management Jobs in the North East

manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service … and collaboration within teams/departments and across organisational boundaries. Person Specification Qualifications Essential Educated to degree level or equivalent experience, demonstrable in team management plus additional expert specialist knowledge in ITSM and ITIL methodology. Desirable Project management methodology Experience Essential Significant experience in an ITSM leadership or … managerial role Proven experience in managing and leading a team within an ITSM environment. Demonstrable experience in implementing and managing ITSM processes like Incident Management, Problem Management, Change Management, and Service Request Management. n-depth knowledge of ITSM best practices, preferably demonstrated by ITIL certification. Strong more »

their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

areas for optimisation System Availability and Reliability by ensuring high availability and data integrity through proactive monitoring, alerting, backups and DR planning and testing. Incident Management and Troubleshooting. Security and Compliance by implementing and maintaining security best practices. Disaster Recovery and Business Continuity. Collaboration, Support and Documentation by … Server 2016/2022 administration skills and experience Microsoft Windows Server Services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS) Microsoft Office 365 product stack (Management, Support, Maintenance, Migrations, Development) Microsoft SQL 2016/2022 (Design, implementation, support and maintenance experience) Microsoft IIS administration (Design, implementation, support and maintenance) Network … topology (VLANs, 802.1x, DHCP Snooping, Routing, IPARP, Spanning Tree, LAG including diagnostics) Firewall management and understanding of Cyber Security best practices (IPS, WAF, Application and Web Controls, S2S VPNs, Port restrictions etc) Experience in Microsoft Azure Anti-Virus, MDR/EDR and Cloud more »

depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product/solution. Supporting the production of technical specifications and/or solutions. more »