1st Line Engineer
- Hiring Organisation
- Reed
- Location
- Gateshead, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £28,000 per annum, Inc benefits
support for IT incidents and service requests Resolve the majority of issues at first contact where possible Diagnose problems across hardware, software, networks and Microsoft 365 Log and manage all tickets accurately, keeping users updated throughout Maintain clear technical documentation and contribute to the knowledge base Escalate complex issues … focused mindset Clear communication skills and the ability to simplify technical concepts Good understanding of operating systems, business applications, printing and networking Experience supporting Microsoft 365 Ability to work efficiently while speaking with customers Willingness to learn, adapt and keep up with changes in technology ...