25 of 25 Service Delivery Jobs in the North East

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a 12 month fixed term contract basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of … service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors … to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management More ❯

Service Delivery Leader Complex Services Location: Gateshead Salary: £15.80 per hour Vacancy Type: Permanent, 40 hours per week Closing Date: 31st October 2025 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? The organisation is on the … lookout for a dedicated and experienced Service Delivery Lead to join their team. Youll work closely with the Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives. The Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across multiple sites. Ensure … consistently delivered. Develop and implement systems and processes that promote quality, safety, and inclusion. Collaborate with governing bodies and contribute to new business opportunities. Youll be part of a service that champions flexible, person-led support for people with a wide range of needs. There will be a requirement to provide a presentation at interview stage. Skills and Qualifications More ❯

eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯

us provide a wide range of digital services to NTW Solutions. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to NTW Solutions and its partners, across a large geographical area. You will continue the development of a proactive customer service ethos across the department, ensuring that stringent … service levels are maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership … pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time. We provide a wide range of benefits including a good rate of pay and pension and More ❯

Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. We have strong roots … dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical escalation point, and contributing to the leadership … and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of an on-call rota working More ❯

Service Delivery Leader Complex Services Location: Gateshead Salary: £15.80 per hour Vacancy Type: Permanent, 40 hours per week Closing Date: 31st October 2025 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? The organisation is on the More ❯

their lives. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. This role is pivotal in ensuring seamless delivery of change across one of the largest digital estates in the UK. The scale of what we do is extraordinary, and our purpose is unique. We'd love you … in alignment with DWP's digital transformation goals. You will own and manage the Enterprise Forward Schedule of Change, ensuring it remains accurate, up-to-date, and aligned with delivery plans. This involves proactively engaging stakeholders to gather insights, identify risks, and resolve issues early to support smooth and coordinated digital change across DWP. Your role will involve chairing … stakeholder meetings, driving strategic alignment, and supporting continuous service improvement initiatives. You'll take a broad, forward-looking view of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial. What skills More ❯

and optimisation of network environments (LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service delivery. Maintain documentation detailing … ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical challenges. Ensure incident resolution meets … agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function at internal and external meetings as needed. Continuously develop professional knowledge and attend relevant training More ❯

and our Elected Members. Key Tasks of the Post: As a Learning and Engagement Officer, you will: •Support the HR and Finance Systems Programme Manager and the relevant teams delivery of the new iTrent and TechnologyOne systems • Support on the engagement and roll out of the new iTrent and TechnologyOne systems by coordinating and delivering effective engagement activities for … staff and Elected Members • Work closely with the project leads to design and deliver user testing and feedback sessions which identify training needs of employees • To support the project delivery throughout testing phases, attending and co-ordinating workshops and engagement sessions across multiple sites with all key stakeholders • Lead and support the design, delivery, and evaluation of impactful … learning and training initiatives, including workshops and training programmes, to enable the successful implementation of iTrent and TechnologyOne systems • Support the co-ordination and delivery of effective training aligned to our Elected Member Development Training Programme as appropriate to enable their effective use of the system(s) • Consider the engagement strategies to deliver learning support for employees who are More ❯

and our Elected Members. Key Tasks of the Post: As a Learning and Engagement Officer, you will: •Support the HR and Finance Systems Programme Manager and the relevant teams delivery of the new iTrent and TechnologyOne systems • Support on the engagement and roll out of the new iTrent and TechnologyOne systems by coordinating and delivering effective engagement activities for … staff and Elected Members • Work closely with the project leads to design and deliver user testing and feedback sessions which identify training needs of employees • To support the project delivery throughout testing phases, attending and co-ordinating workshops and engagement sessions across multiple sites with all key stakeholders • Lead and support the design, delivery, and evaluation of impactful … learning and training initiatives, including workshops and training programmes, to enable the successful implementation of iTrent and TechnologyOne systems • Support the co-ordination and delivery of effective training aligned to our Elected Member Development Training Programme as appropriate to enable their effective use of the system(s) • Consider the engagement strategies to deliver learning support for employees who are More ❯

of applications is reached An exciting opportunity has arisen for a WTE Band 4 Project Support Officer to support the Head of Digital Programmes and team with the successful delivery of digital projects. The post holder will work with the team in the development of future modules of TrakCare the Trust's EPR solution and associated projects. Main duties … of the job The post holder will be required to use appropriate technologies and equipment to provide an efficient, effective, comprehensive and timely administrative service to the programme team and other associated senior staff. This will include the updating and the creation of project documentation in-line with PRINCE2 methodologies using Smartsheet. It is imperative that the post holder … us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and "Together More ❯

managing IT operations across the West Europe region, supporting local business functions, coordinating with central IT teams, and managing external vendors to ensure secure, reliable, and high-quality IT service delivery in line with corporate standards. Key Responsibilities Act as the primary technical contact for regional business users on IT-related matters Deliver IT operations including user support … management, procurement, and asset tracking Collaborate with business stakeholders and IT teams to define system requirements and specifications Manage second-level support operations across the region Ensure uninterrupted IT service across all construction sites in the UK and Ireland Core Competencies and Experience Bachelor s degree in information technology, Computer Science, or a related field 2 3 years of … experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous Willingness to travel More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

managed IT services. Role Summary Job Title: Senior Network Infrastructure Engineer Location: Newcastle (Hybrid: approximately 2 days remote) Salary: Up to £50,000 As a Senior Network Infrastructure Engineer (Service Desk), you will support a range of environments - from older on-premises systems to modern cloud infrastructures. Working in a Managed Service Provider environment, you will resolve escalated … incidents, troubleshoot complex network and cloud connectivity issues, and help ensure reliable, secure service delivery to clients. Key technologies include traditional networking, virtualisation, and Azure cloud (including desktop virtualisation). Key Duties Act as escalation point for major or complex network & infrastructure incidents from the service desk. Support client environments that vary: legacy on-premises, hybrid, full … moving from older infrastructure to hybrid/cloud solutions. Keep up-to-date documentation for each client: network diagrams, baselines, change logs. Mentor and support first- and second-line service desk engineers, handling escalations. Qualifications & Background Bachelor's degree in IT, Computer Science or related field (or equivalent experience). 3-5 years' experience in network engineering or IT More ❯

Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid - with travel to Glasgow or Gosforth Contract type : Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our ~3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key in … the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and … effective operations. What you'll be doing Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

on fire risk related matters across their estate. The Role: * Apply advanced fire engineering principles in the design and assessment of buildings across a large and diverse estate. * Technical delivery of fire safety services, design and drawing appraisals, ensuring compliance with BS9999, BS9991 or performance based fire engineering solutions. * Provision of expert advice on wide range of fire safety … IFE level 5 Diploma in Fire Engineering Design or equivalent qualification. * A professional practitioner with up-to-date fire safety law, building codes and best practice expertise to influence service delivery and practice within the organisation. * Experience in delivering specialist fire safety advice, guidance and oversight for complex estates. * Fire safety management systems oversight and audit leadership. * Implementation More ❯

feedback on won or lost opportunities. Maintain daily updates using CRM on all meetings, presentations, and notable opportunities. Communicate effectively with customers and internal departments, supporting first-rate customer service delivery. Undertake sales forecasting and monthly business development reporting to communicate progress. Monitor and evaluate competitor activity and develop sales strategies to win business. Stay informed on industry regulations More ❯

We are seeking an experienced Delivery Manager for our public sector end client, to lead the delivery of citizen-facing digital services within a cross-functional team. This is a high-impact role focused on improving user journeys and ensuring alignment across multiple teams and stakeholders. Key Responsibilities Lead agile delivery across design, research, testing, and development … workstreams. Facilitate agile ceremonies, maintain delivery plans, and produce progress reports. Collaborate with senior stakeholders to ensure delivery alignment across departments. Drive adherence to GDS standards and user-centred design principles. Manage complex team dynamics and foster a culture of collaboration and continuous improvement. Skills & Experience Proven experience as an Agile Delivery Manager in digital service … Experience of GDS standards and user-centred design (UCD) principles. (Essential) Ability to plan and deliver across multiple workstreams in a structured, strategic way. If you're an experienced Delivery Manager who can lead complex digital projects and build strong stakeholder relationships, apply now to join a team delivering meaningful change. To From Record Yes No Always use these More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯