1 to 25 of 26 Service Delivery Jobs in the North East

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

D365 Service Delivery Manager. This role is an excellent opportunity for candidates who are keen to contribute to the Dynamics 365 Customer Engagement & Finance and Operations team while driving meaningful change and innovation. Hybrid (2 days a week, South Tyneside) Key Responsibilities: - Lead the delivery of D365 Customer Engagement and Finance & Operations projects, ensuring client satisfaction.- Collaborate … functional teams to enhance product efficiency and effectiveness.- Act as the primary point of contact for client communications and expectations.- Develop and implement strategies for continuous improvement within the service delivery process.- Monitor project progress and resolve issues promptly to maintain optimal service delivery. Experience: - Strong knowledge of D365 CE or F&O- Experience managing service delivery for Dynamics 365 CE and F&O- Well-versed in project management with the ability to lead project sprints.- Excellent analysis, problem solving and collaboration skills Starting Salary - up to £77k dependant on experience. Benefits include - Discretionary bonus, personal medical cover, enhanced pension contributions and more More ❯

The Role This role offers the opportunity to oversee the technological support provided by the team to the firm’s core practice areas by: Managing the legal technology support service provided by our team of technologists Providing technical expertise on complex legal matters and client solutions Line management of our team of technologists Collaborating with senior members of IDT … Key Responsibilities Matter and client support Serve as a front door for our technology capabilities. Manage capacity and triage requests for technologists’ expertise. Assist the team with prioritisation and delivery concerns where conflicting or demanding workloads arise, with reference to complementary roles & responsibilities matrices and the competency of other legal support teams. Oversee the monitoring, recording, analysis, and communication … of technologists. This includes performance management, administration of line management tasks e.g. budget controls, and ensuring compliance with the firm’s regulatory duties and policies. Manage engagement with IT Service Desk to ensure our colleagues experience seamless service delivery between the two teams with respect to technical support on legal matters and projects. Collaborate closely with your More ❯

you're passionate about technology, leadership, and making a meaningful impact, we'd love to hear from you. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours or reduced hours) Hybrid working model Career development Active wellbeing and inclusion networks … using FinOps principles to optimise spend and improve transparency. Support the migration from on-premise systems to cloud, enabling scalable and secure solutions. Collaborate with senior leaders, architects, and delivery teams to embed cloud into transformation programmes. Build and develop a high-performing cloud team, fostering continuous improvement and technical excellence. Stay ahead of emerging technologies and lead the … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care Job description Job More ❯

Job summary Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution.The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR processes £55 billion in payments each year to NHS colleagues … flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale projects. Excellent communication and data analysis skills, combined with a More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

Job summary The CAFM Manager will play a critical role in supporting Estates and Facilities management, strategic planning, and operational delivery by ensuring that accurate and meaningful data informs decision-making. The post holder will lead on the maintenance, development, and continuous improvement of Estates and Facilities software systems, ensuring alignment with NHS data governance standards, regulatory compliance, and … and manage measured surveys to verify 'as-built' information. Ensure all physical changes to the estate are reflected in the CAFM system and CAD drawings,ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data.Develop and manage automated data routines.Lead on the analysis and presentation of data to identify trends … all physical changes to the estate are reflected in the CAFM system and CAD drawings. Collaborate with the Property Services Manager and Capital Projects to ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data (ERIC, Model Hospital, PLACE, etc.) ensuring data integrity and timeliness. Develop and manage automated data More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework More ❯

Job summary Are you passionate about using technology to make a real impact in public service? Do you have experience in supporting software in the workplace and ensuring essential services are maintained and effective. If so, we would love to hear from you. As an Application Support Developer at the NHS Business Services Authority, you will play a key … a motivated and proactive individual looking to contribute to the NHS goals and work alongside talented IT professionals. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … enhancing existing applications to ensure they meet business needs and deliver improved user experiences. Collaboration: Work closely with other IT teams, project managers, and business stakeholders to ensure successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You'll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You'll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You'll Need: We're looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You'll bring: 5+ years' experience More ❯

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. So, why Parkdean Resorts? Well, besides the one-of-a … voice, email and IM chat), Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate complex issues, Support the management … needed Ensure that knowledge is shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities More ❯

Services to join our client at a very exciting period of change and modernisation. This is a pivotal executive role, reporting directly to the CIO, with strategic oversight of Service Management, Infrastructure, Operations, Architecture and a newly established Product capability. The new IT Director will lead a large geographically dispersed team and manage a £multi-million IT budget. Your … leadership will ensure the delivery of innovative, secure, and efficient IT services that align with business goals and drive measurable value. Key Responsibilities Strategic Leadership: Shape and execute group-wide IT strategy in collaboration with the CIO and senior stakeholders. Leadership of a large team across Product Development, Infrastructure & Platform Operations and Service Management Product Management: Build and … lead a high-performing product team, overseeing the full product lifecycle across multiple digital products Service Excellence: Drive continuous improvement in service delivery, ensuring alignment with industry standards and regulatory requirements. Financial Oversight: Manage IT spend and resources with a focus on cost optimisation and performance. Commercial Performance: Enhance value through strategic partnerships and supplier management. Executive More ❯

Job Summary: I am seeking an experienced and proactive Technical Service Desk Manager to lead my clients Service Desk operations in Newcastle. This role is pivotal in ensuring the delivery of high-quality technical support services to internal users and external clients, driving continuous improvement, and fostering a culture of excellence and accountability. Key Responsibilities: Lead and … manage the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate … resolution. Collaborate with infrastructure, application, and security teams to ensure seamless service delivery. Drive continuous improvement initiatives, including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

a skilled Business Analyst to support the transformation of HR and Payroll services through the implementation of the iTrent system. This role is central to modernising internal processes, improving service delivery, and driving value for money across the organisation. Key Responsibilities: - Lead business process reviews and service design projects - Map and analyse current and future workflows across … HR and Payroll - Engage stakeholders to identify pain points and improvement opportunities - Support system implementation, user acceptance testing, and change delivery - Ensure compliance with data protection and information governance standards - Contribute to wider organisational transformation initiatives What We're Looking For: Essential: * Degree-level education or equivalent experience in systems/business management * Substantial experience in business analysis and … service design * Strong knowledge of HR and Payroll processes * Excellent communication, problem-solving, and stakeholder engagement skills * Confidence with process mapping tools and data analysis * Ability to work independently and collaboratively in multi-disciplinary teams * Commitment to equality, diversity, and continuous improvement Desirable: * Business analysis qualification * Experience in local/central government or NHS * Familiarity with iTrent system * Understanding More ❯

youll be working within a primary care centre. Within this role you will be collecting & processing data to identify trends, patterns, and insights that can be used to inform service decisions. Key Responsibilities: Establishing a strategic partnership withyour stakeholders to facilitate data improvement, provide valuable insights through specialist skills and enable evidence-based decision making. Provide expert and proactive … services\functions (corporate and\or clinical). Act as the main interface between the services and Analytics, ensuring a regular flow of high-quality information that supports patient care, service delivery, performance monitoring, transformation plans and financial decision making. Localise the Data Governance process and facilitate data improvement. The Ideal Candidate You will be a DataAnalyst with demonstrable More ❯

with some of the largest and most innovative brands to drive transformation through technology. About the role We are seeking an experienced and strategic Regional Manager to lead the delivery and growth of utility software solutions across the UK. This is a pivotal leadership role, responsible for managing customer satisfaction, operational performance, and cross-functional teams within the Utilities … sites and participate in an on-call rotation to support customer needs outside standard business hours. Key Responsibilities Act as the primary point of contact for customer satisfaction and service delivery Manage multiple customer engagements across the Utilities software landscape Drive operational excellence, risk management, and adherence to quality processes Lead regional strategy development and align with global … Utilities Grid Software: EMS, ADMS, DERMS, Grid Automation Proven leadership experience in regional roles within the utilities or IT services sector Strong background in stakeholder management and customer-facing delivery Experience developing and executing strategic business plans Excellent communication, collaboration, and decision-making skills Nice to Have Background in global IT consulting or systems integration Exposure to regulated or More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integration's to connect systems and improve service delivery. Apply modern software engineering … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯