15 of 15 Service Management Jobs in the North East

ITSM Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity … Management and IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. Experience in working with Senior Business Stakeholders to deliver IT service excellence. Experience of process and continual service improvement. This involves challenging the status quo and analysing existing processes to identify and More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a 12 month fixed term contract basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to … resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management More ❯

on the secure deployment of systems and services across cloud and on-prem environments. Monitor, maintain, and enhance the organisation’s security posture. Respond to infrastructure issues, incidents, and service requests in a timely manner. Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. … Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation, and performance optimisation. Essential Skills and Experience Strong background in managing IT infrastructure in enterprise or mid-sized environments. Solid experience with … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with More ❯

eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone … passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams … to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

the public. We deliver relevant and valuable services to millions of users with various needs and abilities. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job … diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: Team Manager and Head of Profession Responsible for: No line management responsibilities Key relationships and connections: 1. Technical Architects2. Senior Technical Architects3. Solution Architects4. Enterprise Architects5. Delivery Managers6. Product Owners7. Business Analysts8. Developers9. Testers10. Interaction Designers11. Service Designers12. User More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

Location/s: Newcastle, UK Recruiter contact: Laura Kennedy Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people … relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills Experience in a service desk support role, ideally working to SLAs Experience delivering technical support in an engineering environment using Autodesk and Bentley products Desirable Knowledge of … ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of working in a global organisation Personal Attributes Passionate about technology and learning Ability to balance demands and priorities and think clearly under pressure Attention to detail and More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and recording accurately … on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows More ❯

within the End User Support Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers regarding their incidents and recording … accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as … Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

Systems Administrator/Manager for Clinical Applications to join our ever evolving Systems team. As a senior member of the systems team, you will play a vital role in management and leadership and take ownership of and be reposnsible for the administration, configuration/development and support for one or more of the Trust's Clinical IT systems. The … and supporting our clinical services. You will be expected to influence decision-making within divisions and corporate departments as well as within Health Informatics. The role may have line management responsibilities and as such you may be resoponsible for staff management,supervision and mentoring. About us If you are being interviewed you must accept an interview slot in … of NHS or healthcare systems. Experience of teaching, coaching and leadership. Experience of managing change within an IT environment. Special Skills & Knowledge Essential Demonstrable skills in reporting and database management Demonstrable skills in the use of software and software development tools. A sound working knowledge and understanding of computer-based systems, software and applications. Ability to make judgements involving More ❯

vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from checkliststhey … chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

Purpose. We are looking for an outstanding Senior Application Operations Engineer to join our community of tech experts in DWP Digital, to provide application operations which deliver continuity of service for our users across DWP Digital services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every … d love you to join us. What skills, knowledge and experience will you need? Demonstrable ability of building strong relationships within a team and with other stakeholders to ensure service outcomes are achieved. Evidence of successfully implementing improvement initiatives from a technical and process angle. A passion for automation over manual interventions. Problem Solving & Systems Thinking - Proven ability to … system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could More ❯

Purpose. We are looking for an outstanding Senior Application Operations Engineer to join our community of tech experts in DWP Digital, to provide application operations which deliver continuity of service for our users across DWP Digital services. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every … d love you to join us. What skills, knowledge and experience will you need? Demonstrable ability of building strong relationships within a team and with other stakeholders to ensure service outcomes are achieved. Evidence of successfully implementing improvement initiatives from a technical and process angle. A passion for automation over manual interventions. Problem Solving & Systems Thinking - Proven ability to … system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could More ❯