1 to 25 of 53 Customer Engagement Jobs in the North West

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

world's leading automakers, some of the most popular consumer brands, and the most innovative cities, states, and countries. In th e role of Customer Success Manager, you will establish a trusted partnership relationship with our EMEA public sector customers. You will collaborate with internal corporate teams, pre-sales … INRIX products . You will be a strong voice for our customers, helping ensure our solutions continue to meet our customers' needs. As a Customer Success Manager at INRIX, you will be responsible for Net Revenue Retention, ensuring that customer experience and engagement remain high , leading to … an existing account base. Responsibilities: Establish a deep understanding of our customers' business , use-case(s) , technical needs and technical workflow to support the customer with value realization , quickly! Be a subject matter expert and advocate of INRIX products and solutions Successfully onboard customers who have licensed INRIX products More ❯

plans for team growth in the future. Driving further analytical projects and securing additional work during project delivery. Projects You Could Work On: Predictive Customer Engagement: Developing ML models to forecast customer engagement likelihood following operational actions in financial services. LLM-Powered Recommendations: Deploying LLM solutions More ❯

plans for team growth in the future. Driving further analytical projects and securing additional work during project delivery. Projects You Could Work On: Predictive Customer Engagement: Developing ML models to forecast customer engagement likelihood following operational actions in financial services. LLM-Powered Recommendations: Deploying LLM solutions More ❯

services provider in the construction sector. The ideal candidate will have experience in a similar Marketing CRM Manager role, possessing a deep understanding of customer relationship management (CRM) practices and expertise in HubSpot. This role will be pivotal in optimizing the CRM strategies to build stronger relationships with customers … drive customer retention, and improve overall marketing and sales performance. Marketing CRM Manager Main tasks: HubSpot CRM Management: Oversee and manage the company's HubSpot CRM platform, ensuring it is optimized and fully integrated with other tools and systems. Manage CRM data quality, ensuring accurate and up-to-date … customer records, lead tracking, segmentation, and reporting. Implement and manage HubSpot workflows, automation processes, and lead nurturing programs to maximize customer engagement. Data Management & Reporting: Analyse CRM data to provide actionable insights and reporting on customer behaviour, sales funnel performance, and campaign effectiveness. Regularly track key CRM More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

65K–£70K + Bonus | Salesforce & Pardot Expert | UK Based 🚀 Are you a CRM powerhouse ready to take the reins and shape the future of customer engagement? We’re partnering with a leading brand in the lifestyle sector that’s investing heavily in digital transformation. They’re looking for … a strategic yet hands-on CRM Manager to join their growing team and play a pivotal role in driving customer engagement and retention. 💼 The Role This is a remote-first opportunity (UK-based only), with monthly meet-ups in London . You’ll be the go-to expert … opportunity to build and lead your own team as the function scales. 🎯 What You’ll Be Doing Leading CRM strategy and execution across the customer lifecycle Owning Salesforce and Pardot platforms – this is non-negotiable Collaborating with marketing, sales, and digital teams to drive engagement and conversion Getting More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and driving them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Driving Customer Engagement and Optimizing Investments with Cisco Enterprise Agreements The Cisco Software & Enterprise Agreement Alliance Specialist role is crucial in maintaining customer engagement … of upcoming Cisco Enterprise Agreement renewals and drive them via Cisco business managers Understanding and pursuing expansion & upselling opportunities within the Cisco Enterprise Agreement engagement Engaging proactively with Cisco's aligned Software team to streamline communication and collaboration Identifying new opportunities to improve Enterprise Agreement processes, increase renewal rates More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

skilled Senior Data Scientist to join their dynamic analytics team in Manchester. In this role, you will lead strategic data initiatives aimed at optimising customer engagement, pricing, and inventory management across our retail operations. Key Responsibilities: Develop and deploy machine learning models to support business objectives (e.g., customer segmentation, demand forecasting, price optimisation). Conduct deep-dive analyses on customer behaviour, sales trends, and supply chain data. Translate complex data findings into clear, actionable insights for stakeholders. Collaborate with cross-functional teams including marketing, merchandising, and supply chain. Mentor and support junior data scientists and analysts. More ❯

Solutions Architect - Omnichannel/Customer experience - 6-month contract - Fully Remote My Customer is looking for a Solutions Architect to own and evolve their omnichannel commerce and customer engagement platforms. In this key role, you'll work at the intersection of business innovation and technology execution … Architecture for B2C Commerce: Take IT ownership of their omnichannel and marketplace ecosystem, continuously evolving the tools and platforms that power digital retail and customer experiences.' • Turn Ideas Into Reality: Partner with business teams to understand goals and pain points, then design and deliver IT solutions that move the … needle—from personalized marketing to seamless shopping experiences.' • Champion Customer-Centric Innovation: Identify opportunities to enhance customer journeys through smarter processes and technologies and take accountability for implementing them end to end.' • Define and Measure Impact: Evaluate the business value of new solutions and ensure success metrics are More ❯

You'll be part of a customer services team working with large blue-chip organisations throughout the UK and US. You will be providing support to the accounts, customer services, and development teams. This is done via telephone and email providing end-user customer support, copies of … role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main elements to this role: Initial tier 1 triage for new incidents and requests. This will operate via the … hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services More ❯

TEST JOB PLEASE DO NOT APPLY Were searching for a CRM Operations Manager to supercharge our customer communications. Youll build extraordinary campaigns and leverage our new CRM platforms to create personalised experiences that turn customers into fans. From day-to-day campaigns to strategic lifecycle management, you'll be … making customer engagement magic happen. So, do you love turning data into storytelling, technology into connection, and communications into unforgettable moments? Then this is the role for you! Our Virgin Family Join the Virgin Group a diverse collective driving change, enhancing customer experience, and having a blast. … Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric that's Virgin Red. Tell me more Support the Marketing Operations Lead to drive More ❯

our Global Sales Director to strengthen the pipeline for growth in the UK and ROW. You will have experience in software sales and strong customer relationship experience. As an experienced Sales Executive you will be responsible for hunting out new business whilst also working closely with client services ensuring … business account planning, strategy, financial targets, and critical milestones Retention: Collaborate with the sales leadership team to develop and execute regional account strategies ensuring customer engagement and retention. Product Expertise: Develop a deep understanding of our software solutions and how they address client needs. Client Success: Partner with … Client Services and Product teams to ensure smooth onboarding, adoption, and satisfaction. Including showcasing Realiti demonstrating its value to our customers through engagement of appropriate resources such as Pre-Sales consultants, SME’s, Technical Resource. Market Intelligence: Stay informed on industry trends, regulatory changes, and competitor activity in the More ❯

our Global Sales Director to strengthen the pipeline for growth in the UK and ROW. You will have experience in software sales and strong customer relationship experience. As an experienced Sales Executive you will be responsible for hunting out new business whilst also working closely with client services ensuring … business account planning, strategy, financial targets, and critical milestones Retention: Collaborate with the sales leadership team to develop and execute regional account strategies ensuring customer engagement and retention. Product Expertise: Develop a deep understanding of our software solutions and how they address client needs. Client Success: Partner with … Client Services and Product teams to ensure smooth onboarding, adoption, and satisfaction. Including showcasing Realiti demonstrating its value to our customers through engagement of appropriate resources such as Pre-Sales consultants, SME’s, Technical Resource. Market Intelligence: Stay informed on industry trends, regulatory changes, and competitor activity in the More ❯

focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the … social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital … and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on More ❯

is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets More ❯

is to deliver precise, timely data with a commitment to innovation. At Data Estate, we focus on enhancing Moody's digital presence and improving customer engagement through innovative data solutions. Our team is dedicated to enforcing and evolving our data quality framework, improving transparency into our data assets More ❯