13 of 13 Customer Engagement Jobs in the North West

whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide … frequently encountered queries/questions. Update troubleshooting guides based on resolved cases, examples and scenarios. Review and provide feedback on support process and procedures. Customer Engagement Manage customer support requests within defined SLAs Communicate technical information clearly to customers with varying technical backgrounds Provide regular and detailed ...

Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire … incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users ...

responsibility for the strategy, implementation, and management of my clients company's marketing technology stack, with a focus on CRM and projects to drive customer engagement and business goals. This includes overseeing CRM systems like Salesforce, managing marketing automation, ensuring data integration, leading project teams, and working with … marketing, and IT. Key responsibilities Strategy and Leadership: Define and execute the overall CRM and marketing technology strategy, aligning it with business objectives like customer personalization and lifecycle marketing. Lead and manage project teams, ensuring accountability and collaboration across departments. Technology and Project Management: Oversee the health, integration ...

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

impactful acquisition and retention strategies within a regulated financial services environment? Were looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. Youll play a key role in shaping … Youll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer … join our supportive and forward-thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer ...

Senior Security & Compliance Consultant & Architect Location: Hybrid - Manchester HQ with occasional customer site visits as required Salary: Dependant on Experience Please note - We cannot accept candidates who are currently on, or may require a Visa at this or any time. Overview This role exists to strengthen and mature … produce actionable roadmaps, understand frameworks such as ISO 27001, CE+, NIST, CIS, and MOD/DEFSTAN, and ensure these controls are implemented effectively across customer environments. A key part of this role is working closely with the security-focused support desk analysts, providing ongoing mentoring, technical guidance, and structured ...

class pricing, and securing executive-level buy-in for procurement methodologies. Responsibilities Strategic sourcing and vendor management across all technology categories. High-level stakeholder engagement, including COO and board-level functions. Delivering tangible value through cost optimization and supplier innovation. Establishing and driving the adoption of Category Management best … years of experience in Technology procurement or category management. A proven track record managing large-scale global technology spend. Strong stakeholder influence and internal customer engagement skills. Strategic sourcing capability, specifically covering both hardware and software. Degree-level education required. Required Skills Building strong relationships with key stakeholders ...

supervisor/manager from time to time. Through optimising your own personal behaviours, you will support the business in driving world-class customer engagement and business performance. Accountabilities and performance measures: Achieves productivity and lead/campaign conversion rates. Achieves minimum standards of activity set by the Head ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital ...

significantly to the evolution and maturity of the security operations function. You will play a key role in developing processes, guiding junior analysts, supporting customer engagements, and ensuring the SOC continues to deliver high-quality outcomes in fast-moving environments. Requirements 5-7+ years in SOC, Incident Response … investigation reporting. Enhance SOC tooling, workflows, automations, and log ingestion processes. Mentor SOC analysts and support enhancements to playbooks and runbooks. Engage in customer-facing incident reviews and cyber posture sessions. Certifications (desirable) CrowdStrike: CCP, CCFR, CCFH GIAC: GCIA, GCFE, GCFA, GCIH OSCP, CREST CRT/CRIA CySA+, Security+ ...