5 of 5 Customer Engagement Jobs in Lancashire

whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support for our customer solutions. Troubleshoot issues within custom contact centre implementations Analyse system logs, error messages, and performance metrics to identify issues Implement fixes for a wide … frequently encountered queries/questions. Update troubleshooting guides based on resolved cases, examples and scenarios. Review and provide feedback on support process and procedures. Customer Engagement Manage customer support requests within defined SLAs Communicate technical information clearly to customers with varying technical backgrounds Provide regular and detailed ...

chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively ...

Manager with a strong digital background to help shape and grow our rewards, perks, and cash-offer features. Your focus will be on improving customer retention by ensuring users experience ongoing, meaningful value from our clients rewards ecosystem. You’ll work closely with the Head of Product and with … development and optimisation of our rewards, perks, and cash-back product roadmap. Improve the relevance, clarity, and usability of reward features to drive customer engagement. Analyse customer behaviour, reward usage, and drop-off points to identify opportunities for improvement. Collaborate with marketing, UX/UI, data, and engineering ...

About the Client Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale. Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication … marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies. The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery of digital ...