10 of 10 Customer Insight Jobs in the North West

Customer Insight Lead £70,000-£90,000 + Bonus Greater Manchester (Hybrid – 2x Days a Week in Office) THE COMPANY A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business … backed by a global financial services group and continues to operate at scale; they’re investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core. THE ROLE Reporting into the Director of Customer Insight ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

take ownership of features in our H&S system that sit at the heart of this vision. Whether it's improving existing customer flows, surfacing insights, or unlocking new value through AI, you’ll help shape intuitive, high-impact experiences that deliver measurable value for clients and the business. … client needs. Own product performance—tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both short-term value and long-term differentiation ...

step into a growing team at a key point in its data journey. You will have the chance to work on high-impact customer projects while helping shape how data science is delivered and scaled across the business. The Company They are a well-established UK retail organisation investing … capability. The business is transitioning away from ad hoc analytics towards a more structured and scalable data science approach. A major focus is on customer insight and personalisation, driven by a new loyalty programme. The culture is collaborative, pragmatic, and focused on delivering tangible value. The Role ...

data and decision‐making platform for student accommodation in the UK. Our platform has supported more than 14 million students, and our data and insight products serve accommodation operators, investors, universities and advisors across the UK, with expansion underway into Europe and the US. We are a product … cross‐functional company. Our shared product and engineering backbone delivers both a consumer student platform and commercial data and insight products. We are currently completing a growth investment round to accelerate product development and international expansion. The Opportunity We are hiring a hands‐on Head of Product to shape ...

Senior CRM Analyst £50,000 - £55,000 Handforth, Stockport This is an opportunity to shape how a large customer-focused organisation uses data to drive marketing performance. The role blends hands-on analytics with strategic influence, offering visibility across senior stakeholders and the chance to directly impact customer engagement and commercial outcomes. THE COMPANY They are a well-established, customer-centric business with a strong digital presence and a focus on delivering exceptional customer experiences. Data sits at the core of their marketing strategy, and they continue to invest in analytics capabilities to deepen customer ...

there is no established answer and you'll have the autonomy to explore them seriously. Your work sits at the intersection of software engineering, customer insight, and product thinking; it's rare to find all three in one role. You'll use and help shape how Redgate adopts … core part of how the team works. The scope is genuinely broad: a typical day could see you balancing technical prototypes, customer interviews, and competitor teardowns. What makes you a great fit Proven experience using AI coding tools. You've used them extensively, understand their limitations, and have developed ...

Role We are looking for a user-centric Product Manager to lead a single, dedicated software development team. Your main goal is to find customer frustrations, use data to design smart solutions, and deliver features that make a real business impact. You will own the 1-year product strategy … voice of the customer. Key Responsibilities Strategy & Roadmap: Set the 1-year vision and manage the short-term team roadmap (Scrum/Kanban). Customer Insights: Partner with UX designers to interview users, run surveys, and turn feedback into actionable feature ideas. Data & Testing: Define success metrics ...