13 of 13 Customer Retention Jobs in the North West

Customer Success Manager - Manchester Our client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, they are now looking for a Customer Success Manager to join their team who possesses Social housing experience within income or rent. If you have experience working … within Income or Rent in a similar position we would love to hear from you! The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality … and timely delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers). You will manage and maintain current relationships while on boarding new accounts to More ❯

embracing continuous improvements through learning, innovation & feedback Our goals (OKRs) Acquire £1M EBITDA per annum (through M&A) Grow the underlying Gross Profit (GP) by >15% per annum Enhance customer satisfaction Enhance employee engagement & development Improve operational efficiency Ensure quality is the cornerstone to business operations Continually strengthen our cyber resilience Job Description As our Chief Revenue Officer, you … CRO is responsible for developing and implementing strategies to increase revenue. This includes identifying new market opportunities, creating pricing strategies, and optimizing sales processes. The aim is to increase customer lifetime value (LTV) and aim to minimise the cost of acquisition (CAC), to ensure excellent payback. Financial Management : Building an accurate budget/forecast for each financial year. Then … to ensure that sales goals are met. They be responsible for both sales & marketing teams and drive performance of both recurring contract and ad-hoc hardware & professional services revenues Customer Relationship Management : The CRO oversees customer relationship management (CRM) systems to ensure that customer interactions are managed effectively. This helps in building strong relationships with clients and More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS … retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline You'll be targeted on renewal, retention, and key customer objectives with a focus on advocacy. Create, identify and qualify selling opportunities by maintaining regular contact with your clients. Grow the accounts in your client portfolio through cross-and More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

compliance regulations Day-to-day website management including content updates, price changes, site troubleshooting and promotional activity Review and report on website performance and trading activity including conversion rates, customer retention, AOV and daily traffic Use analytical tools to understand customer behaviour and optimise the on-line customer journey Identify trends and opportunities to keep More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive messaging … Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience using More ❯

a B2B sales role within IT Managed Services, Cloud, or related technology sectors Strong hunter mentality with the ability to close complex deals Experience in account management and client retention Excellent communication and stakeholder management skills Knowledge of the healthcare or social housing sectors is highly desirable Process: Qualifying Call with Lucronex 45 minutes First Stage Interview with More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid£75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

and we invite you along on this journey. Job Description The role of Complaints Advisor within our Crewe Team is important to us. We are seeking a skilled and customer-focused individual to join our team in the field of Telecoms & IT. As a Complaints Advisor, you will be responsible for working directly with our customers to investigate and … resolve complaints. You will use our Customer Relationship Management system to analyse and explore current data, customer notes and capture the root cause for each complaint for us to report back to the wider business and reduce complaints. We would love to welcome you to either our Crewe office, with the working hours of Monday to Friday … 30pm Your responsibilities day to day will be: Resolve and retain existing customers through investigation, problem solving and resolution of queries. Be the first point of contact for customer complaints requests over the phone and email. Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution. Review customer accounts More ❯

the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely … ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a … and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and More ❯

the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely … ongoing use of the platform Identifying opportunities to upsell or enhance the use of the product based on client goals Working cross-functionally with internal teams to deliver tailored customer solutions Helping to solve client queries and proactively improve customer satisfaction and retention About You: The ideal candidate will be fluent in German and bring a … and a keen interest in helping clients succeed with digital tools. Profile: Fluency in both German and English, written and spoken, is essential for the role Previous experience in Customer Success, Account Management, SaaS or Technical Support A strong communicator with the confidence to lead client calls and product demonstrations Technically minded, with the ability to quickly understand and More ❯

industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager focused on operations at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with excellence. … You will manage the operational components of the customer lifecycle from onboarding through to renewal ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, process-oriented, and passionate about driving efficiency and accountability in customer success operations. Responsibilities Deliver training to clients on all available Plentific modules. Ensure end users understand … Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Build and maintain excellent client relationships to ensure high customer satisfaction and retention. Work closely with cross-functional teams including Product, Support, Onboarding and Implementations. Raise and track escalations effectively with internal stakeholders. Schedule and conduct periodic client operational More ❯