Senior Customer Success Manager (Enterprise Accounts)
- Location
- Manchester, England, United Kingdom
priorities and building success plans with clear objectives, KPIs and actions. Programme performance. Help clients improve registration, activation, engagement and reward usage through effective onboarding, communications and ongoing programme optimisation. Retention and renewal readiness. Identify risks early, address underperformance and ensure clients can clearly see the value of their investment. … demonstrate how you have improved client outcomes, retained important accounts and identified opportunities for growth. You understand customer lifecycle marketing and how onboarding, communications and ongoing engagement influence programme success. You are confident working with data and performance reporting, identifying what needs to change and explaining your recommendations clearly. ...