1 to 25 of 31 ServiceNow Jobs in the North West

automated workflows for device provisioning, patch management, and endpoint hardening using PowerShell, Graph API, and automation platforms. You'll develop and maintain APIs and integrations across workspace systems (e.g., ServiceNow, JAMF, DEX tools). You'll drive the adoption of AI-based automation and telemetry ingestion for continuous service improvement. You'll embed Gen-AI technologies (e.g., Microsoft Copilot, OpenAI More ❯

Master's degree in Change Management, HR, Psychology, or a related field. Knowledge of IT infrastructure, cloud services, and digital transformation environments. Familiarity with tools such as Microsoft 365, ServiceNow, Jira, or OCM-specific platforms. Certifications in Agile, ITIL, or similar frameworks. Experience using digital communication, collaboration, and training tool Reference: AMC/RHU/OCM #ryhu More ❯

Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both written and verbal. A high level of task ownership towards completion, with the ability to prioritise More ❯

lead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot to empower users with intelligent automation and integrate with other platforms such as Salesforce, ServiceNow and Dynamics 365. This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of More ❯

looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/helping users create tickets and More ❯

looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/helping users create tickets and More ❯

looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/helping users create tickets and More ❯

looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts like subnetting etc. Light Active Directory experience Basic security experience - helping with password unlocks/helping users create tickets and More ❯

within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at source) Hybrid working model More ❯

industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 accredited Knowledge of any incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Soft Skills: Excellent verbal and written communication skills Has the right attitude towards the role and is willing to support all products and any More ❯

including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including More ❯

to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or via suppliers. Essential More ❯

goal. Knowledge: Working knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Skills: Data Management Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren at More ❯

goal. Knowledge: Working knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Skills: Data Management Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren at More ❯

around design, configuration, security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer More ❯

Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society. Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Discover our portfolio More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

in this role, you should have: Experience in architecture and engineering of Event Intelligence Solutions/AIOps platforms. Experience engineering monitoring platforms such as IBM Netcool, Moogsoft, BigPanda, PagerDuty, ServiceNow AIOps. Proficiency in Python, and hands-on knowledge of Ansible Automation Platform. Other highly valued skills include: Knowledge of Observability Platforms: Prometheus, Grafana, ELK, Splunk. Experience with integration into ITSM More ❯

ServiceNow Developer UK-Based | Hybrid | Full-Time Digital Customer Experience Team £60,000 - £70,000 + Private Healthcare + Pension + Unlimited Training Budget Make a Real Impact with Tech That Transforms We're hiring a ServiceNow Developer to help shape smarter, faster, and more human digital experiences. If you have 2+ years of hands-on development experience with the … ServiceNow platform, this is your opportunity to work on meaningful transformation projects across industries - from IT and HR to customer service. You'll be part of a high-performing team that puts users first, leverages cutting-edge tech like GenAI, and delivers solutions that actually make people's work lives better. What You'll Do Platform Engineering Configure and extend … ServiceNow across ITSM, HRSD, CSM, and onboarding Build custom apps with JavaScript, Angular, and the Glide API Apply GenAI, Now Assist, and Data Fabric to build intelligent, responsive solutions UX-Focused Development Create sleek, role-based interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that empower users and simplify journeys Seamless Integration Connect ServiceNow More ❯

machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United Kingdom 2.Pegasus House, Aerospace Ave, Filton, Bristol BS34 7PA, United Kingdom More ❯

for integration planning, issue resolution, and system readiness across assigned User Organisations. About You: Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar). Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks. Experience working with or within Emergency Services More ❯

principles, and regulatory compliance. Familiarity with enterprise architecture and decision-making frameworks. Excellent communication and stakeholder engagement skills. Project management certification or equivalent experience. Additional Skills & Qualifications Experience with ServiceNow and enterprise training programs. Knowledge of the EU AI Act and other regional AI regulations. Background in insurance or financial services industry. Location Manchester, UK Rate/Salary 550.00 - 600.00 More ❯

of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯

User governance (SAP reporting and Excel) Leavers review, inactivity checks and access review actions Privileged access reviews Supporting audit with requests for information (FCF, Deloitte and GCSS) Catalogue requests (ServiceNow and SAP) Demander changes and workflow redirects (for 3rd party invoice approval) iDoc Management (HR SuccessFactors and Workforce Manager time bookings) Cost centre master data changes Support with general queries … from you? Working knowledge of SAP S/4HANA Experience with ECC 6 will be beneficial. Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. ServiceNow to support ITIL processes Relevant IT degree or business degree, experience in consultancy Security Requirements: BPSS This role requires you to obtain a basic disclosure along with employment reference checks More ❯