4 of 4 SLA Jobs in North Yorkshire

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯

against ISO 27001, NIST, and CIS Controls. Manage the third-party due diligence programme, including onboarding and periodic reviews. Track and publish key security metrics such as risk severity, SLA adherence, and turnaround times. Provide audit artefacts and support internal/external audits. Contribute to broader security initiatives and continuous improvement within the organisation. About You 3+ years' experience in More ❯

use technology productively in their day-to-day work. Responsibilities: Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds. Help support, configure and develop the ERP solution used for the company’s core operations. Lead and mentor less experienced team members. Work with colleagues and directors throughout the More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. Assist in the preparation for audits by maintaining accurate and up-to-date documentation. Training The successful candidate may be offered full-time employment. Apprenticeship More ❯