3 of 3 SLA Jobs in North Yorkshire

CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. Support IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. ...

with Windows Service, Active Directory, Group Policy, DNS and DHCP. Experience supporting MacOS. Experience with a PSA tool for ticket management, time logging, and SLA tracking. Nice to have: Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent). Exposure to Azure Infrastructure - VMs, networking, backup, Entra ...

Proven experience implementing ITSM in a mid-to-large enterprise environment Strong experience with ITSM migrations Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong ...