16 of 16 Customer Insight Jobs in the North of England

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role … will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data stream … including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction, efficiency More ❯

platforms, but win when organisations want something more focused, practical, and supported by people who genuinely understand their needs. We’re at a pivotal stage. The product works, the customer base is growing, and design is the biggest opportunity we have to elevate the entire experience. Why This Role is So Exciting!! This isn’t a “slot into an … consistency, reuse and scalability Deliver new features and refine existing ones in line with user needs and business goals Improve design handoff and engineering collaboration Help bring more structured customer insight into product decisions What we’re looking for: Strong commercial experience in UX/UI/Product Design (ideally 3+ yrs experience) Strong portfolio showcasing end-to More ❯

to product roadmaps, sprint planning, and backlog management. Working cross-functionally with engineering, design, data science and clinical teams to help deliver high-quality product releases. Assisting in translating customer insights and business needs into clear user stories and acceptance criteria. Getting involved in product discovery, user research, and data-driven decision making. What we’re looking for Experience More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Chair internal and client-facing product forums, presenting progress, plans … management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high-quality user experiences. Understanding of the software More ❯

Manager (Digital CX) – Hybrid/Leeds – Upto £60K A growing UK-based consumer brand is looking for a hands-on Product Manager to help shape and improve their digital customer experience. This is a great opportunity for someone who’s been close to digital product work—whether as a Product Owner, Junior PM, UXer, or similar—and is ready … smoother and more enjoyable. What you’ll be doing: Talking to users and teams to understand how digital tools are working (or not) Shaping clear, actionable product ideas from customer insight and data Working with developers, UX and QA to deliver digital features and improvements Contributing ideas for digital growth and innovation across the platform What I'm … looking for: Experience working alongside development and UX teams Ability to turn feedback and insight into practical product decisions Data-aware, user-first mindset Based within commuting distance of Leeds (3 days per week in office) What’s on offer: Salary up to £45,000 Annual bonus scheme (post-probation) 33 days holiday (including bank holidays) Small, friendly business More ❯

We're looking for a talented BI Data Analyst to join our Customer Insights team on a 3-month contract. Reporting to the Insights Manager , you'll play a pivotal role in turning data into actionable insights that shape customer strategy and operational performance. You'll help evolve our BI suite, deliver executive-level reporting, and ensure that … our analysis reflects the voice of the customer across the business. Key Responsibilities Lead the design, delivery, and continuous improvement of BI reporting and dashboards (Power BI essential). Partner with internal stakeholders to gather and document reporting requirements. Develop and maintain key KPI reports, from daily operational performance to forecasting projections. Build and enhance data models, ensuring accuracy … automate reporting processes using Excel (advanced) and VBA macros. Drive automation and integration between BI tools and the CRM system. Produce business-critical reporting such as Executive Dashboards and insight packs. Identify and correct inefficiencies in existing reporting processes. What You'll Bring Proven experience in BI development and data analysis roles. Expertise in Power BI , including DAX, data More ❯

customers to assess performance and identify opportunities for growth. - Develop and implement sales strategies focused on profitable growth and margin management. - Collaborate with internal teams to provide feedback on customer insights and market trends, supporting product and marketing initiatives. - Monitor sales performance, maintain accurate records, and prepare regular reports and forecasts. What You Will Bring: - Bachelor's degree in … ideas clearly and persuasively. - Proficiency in CRM software, sales analytics tools, and Microsoft Office Suite. This role is pivotal in supporting the company's goals of driving growth, enhancing customer satisfaction, and maintaining its position as a leader in the door hardware industry's OEM ecosystem. You will be part of a forward-thinking organisation that values collaboration, innovation … and customer focus, contributing to an inspiring work environment. Location: This is a remote role based in the UK, offering flexibility and the opportunity to travel as needed. Interested?: If you're passionate about business development and are ready to take on this rewarding challenge as a Business Development Manager - North, don't miss out! Apply today and take More ❯

into functional and technical designs. Configure and customise Dynamics 365 CE to meet client-specific business requirements. Deliver end-to-end solutions across one or more core modules (Sales, Customer Service, Field Service, Marketing/Customer Insights). Support Power Platform integrations (Power Apps, Power Automate, Power BI) to enhance solution functionality. Skills & Experience Proven experience as a More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

with a 4–8 month deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers tangible ROI: saves TA and … collaborate with product and engineering teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales, solutions engineering, or customer … closely with sales teams during the full deal cycle — from discovery to technical validation and close. Skilled at running technical proof-of-concepts (POCs), demos, and workshops that align customer requirements with product capabilities. Confident presenting to both technical and executive-level stakeholders. Excellent written and verbal communication skills, including the ability to simplify and explain technical ideas clearly. More ❯

our products. Assist in selling and representing the product portfolio, learning to present heat interface units, meters, metering and billing services, operation & maintenance, and optimisation services. Build relationships with customer groups including Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers in communal heating and district energy. Help deliver tactical plans agreed with the Head of Business Development … by completing assigned sales activities and following up on leads. Share market and customer insights internally to flag opportunities, risks, or competitor activity that could affect accounts. Coordinate with internal teams to support the execution of account plans and ensure good service for clients. Support account mapping by helping identify decision makers and maintaining a simple contact programme. Prepare … materials for meetings with senior stakeholders and provide administrative support for engagement activities. Keep CRM up to date with accurate records of customer interactions, opportunities, and next steps. Inform operational teams of any account-specific requirements or updates to help ensure smooth delivery. Key Skills: Strong interpersonal skills and willingness to learn how to build relationships across teams and More ❯

be supporting a SAP4HANA solution that has been recently deployed to a number of BAE Systems partners/entities. The successful candidate will be able to integrate with the customer community, IM&T Support Teams and 3rd party IT Partners. This role will provide exposure to a range of stakeholders within BAE Systems and their suppliers. As this is … role and defining the optimum operating model and processes based on previous experience gained in a similar role. Role Requirements: Not limited to Defining and prioritising requirement based on customer insights, commercial value, and technical feasibility-supported by clear business cases. Collaborating with delivery partners to identify the best-fit technical solutions to meet both customer and business … at all levels. You will have the ability to work with a wide range of stakeholders and present ideas in a user-friendly language. Experience of working in a customer focussed, collaborative environment is essential and you must be able to prioritise and execute tasks working across multiple tasks/projects/activities in parallel. Change management experience is More ❯