1 to 25 of 33 Customer Insight Jobs in the North West

customers and use the findings to make strong recommendations? Are you skilled at building and maintaining strong working relationships? Do you have experience of customer driven change and improvement activity, with a passion for making sure customers receive an outstanding service? If so, we'd love to hear from … balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA. Job description Join DVSA's Customer Insight team and help shape services around the needs of our customers. As a Customer Insight Specialist, you'll lead ...

seeking an experienced and commercially focused Head of Retention to oversee our Telematics Retention function. This is a high-impact role responsible for improving customer retention, reducing churn, maximising revenue recovery, and driving operational excellence across a multi-disciplined team.Overseeing a function of 23 colleagues covering Retention, Resolution, Billing … Disputes, Administration and Complaints. You will play a critical role in identifying why customers leave, creating insight-led strategies to improve customer outcomes, and building strong partnerships across the wider business to address root causes and drive continuous improvement.As Head of Retention you will be empowered to shape ...

hire a Head of Marketing Analytics . This is a high-impact leadership role focused on helping the business make better commercial decisions through customer insight, segmentation, campaign analytics, and marketing intelligence. The organisation has grown significantly through acquisition and now operates across multiple service lines and international … markets, creating a huge opportunity to unlock value from its data assets. The opportunity The business generates vast amounts of customer, operational, and service data but is only beginning to fully exploit its potential. They're looking for someone who can move beyond reporting and help answer questions like ...

challenge convention, and back ourselves to win. These values shape how we work every day.The Role: We’re looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce team. This is a key role responsible for growing and optimising our subscription proposition, helping … build stronger customer relationships, increase retention and drive sustainable recurring revenue across our digital channels.You’ll own the subscription customer journey end-to-end — from acquisition and proposition development through to onboarding, engagement, retention and reactivation. Working closely with Ecommerce, Trading, CRM, Product, Data, Marketing and Operations teams ...

within a well-established organisation. You will lead the data and insights strategy, influence commercial decision-making, and help drive growth through advanced analytics, customer intelligence, and marketing effectiveness. The Company They are a market-leading business that delivers essential services and solutions to organisations across multiple sectors. With … strong customer base and a commitment to innovation, they are investing in their data and analytics capabilities to improve decision-making and unlock new commercial opportunities. Data sits at the heart of their growth plans, making this a highly visible and influential leadership position. The Role You will ...

design product features that millions of people love. We're looking for a Principal Product Designer to help shape the future of our customer experience. This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys … shared vision, we'd love to hear from you. Key Responsibilities Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas. Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations. Move confidently between strategic ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...

strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.JOB PURPOSEWe’re looking for a high-impact Customer & Marketing Insights Lead to shape and deliver our EMEA insights strategy.This is a hands-on leadership role where you’ll turn complex, fragmented datasets … across customer, sales, pricing, product, and digital into clear, actionable insight that drives growth, margin improvement, and stronger customer engagement.You will combine advanced analytics, commercial thinking, and storytelling to influence real business decisions across a multi-market organisation.KEY RESPONSIBILITIESKey ResponsibilitiesDefine and deliver the EMEA customer & marketing ...

grading, G2 governance grading and V2 financial viability grading . We are proud of our C1 consumer grading, which recognises the strength of our customer focus, our approach to health and safety, our improving repairs service, and the meaningful way we use customer insight to shape services … have strong foundations to build from. In recent years, we have built 829 new homes, invested £107m in improving existing homes, achieved 88.7% customer satisfaction and maintained 99.8% of our homes at the Decent Homes Standard. We are ideally looking for experienced non-executives who can bring strategic judgement ...

role where you'll simply ship features or manage a backlog. They're looking for a Product Manager who is passionate about understanding which customer problems are worth solving, works closely with Product Design and Engineering to validate solutions, and can get valuable products and features into customers' hands … quickly. You'll balance user needs, commercial objectives and technical considerations, with success measured through customer adoption and genuine business outcomes rather than simply how much gets delivered. AI is also an important part of the product strategy. You don't need to be an AI specialist ...

Analyst Lancashire (Hybrid, 3 days in office) Up to £40,000 + Bonus + Benefits If you're passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You'll play … role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation. The Company This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. ...

maximize your work-life balance and flexibility through our Hybrid Work Model.Job DescriptionThis role is focused on growing our UK retail customer base by using data, insight and proven solutions to solve real commercial and operational challenges for retailers and FMCG partners.We are looking for a commercially strong … value.This is a consultative, value led sales role. It is less about high volume cold hunting and more about building trust, shaping opportunities through insight, and landing well evidenced deals that deliver measurable outcomes for customers..Key Responsibilities May Include:Develop and implement comprehensive business development strategies to achieve growth ...

go. If you love making a difference, you’ll love making it sparkle for millions of Very customers. This role spans our Digital Customer Experience and Marketing Tech functions: our Digital Customer Experience team owns the end-to-end journey across web and app, creating seamless, insight … designs, builds, integrates, and operates the technology that underpins our marketing strategy. Bringing together Product, UX, Research, Engineering, Delivery and BA expertise, we use customer insight and data to design, build and optimise intuitive, high-performing journeys that remove friction, improve engagement, and deliver measurable value. About ...

proud of the progress we've made, but we're just getting started. Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital … make a real difference. What you'll do As our Operational CX Improvement Delivery Manager, you'll lead a team of specialists delivering customer experience and operational improvements across Heritage Vodafone, Heritage Three and Multibrand operations. Working closely with senior stakeholders, you'll turn customer insights and business ...

looking for a Product Manager to join the Tote and play a pivotal role in shaping and improving the customer experience across our digital products. In this role, you will drive key growth initiatives from early problem validation and ideation through to development, launch, and ongoing optimisation. You will … experiences that make the most of the Tote’s unique proposition.Working closely with the wider Product and Commercial teams, you’ll influence strategy, champion customer needs, and help drive adoption and engagement across our full suite of products.What you’ll be doing:You will work with the CTPO, Product ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

impact. This is a fantastic opportunity to join a high-performing digital team where your ideas, experiments and insights will directly influence lead generation, customer experience and revenue growth. The Opportunity You'll own the end-to-end CRO roadmap, running an always-on testing programme across landing pages … user journeys, forms and CTAs. Working alongside SEO, Paid Media, UX and Web Development teams, you'll combine behavioural data, customer insight and commercial performance to identify opportunities and deliver measurable improvements. If you're passionate about experimentation, analytics and creating seamless customer journeys, this role offers ...

environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing/Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience … following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within ...

join our growing Product team, working closely with Product Managers, Engineers and key business stakeholders to help shape and improve our products through customer insight and data-driven decision making. What you'll be doing: Gather and document business and user requirements, translating them into actionable product requirements. … Analyse customer feedback, product usage and market trends to identify opportunities for product improvements. Work alongside Product Managers to prioritise features and maintain the product backlog. Produce user stories, acceptance criteria and functional documentation. Collaborate with Engineering, Design and QA throughout the product lifecycle. Monitor product performance using data ...

Service Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction. Own the end the to end delivery of Service Design and Transition activities for projects. Ensure effective warranty and early life management for project deliveries … Live Service. Key requirementsKnowledge & Experience:Forward thinking and detailed and passionate Service Management professionalProcess improvement skillsExperience of Customer Insight practices e.g. Voice of the CustomerExperience in developing insight from a variety of data sources including those created by other teams such as data analysis and external researchExperience ...

Product Roadmap Discovery Processes Soft Skills Clear Communication Influencing Skills Coaching Curiosity Motivation to Improve Industry Keywords PropTech Digital Products End-to-End Ownership Customer Insights Tools & Technologies AI Tools Claude Code #J-18808-Ljbffr ...

efficiency, quality and consistency of core manufacturing processes, specifically execution and equipment effectiveness.Sales Effectiveness: Simplify the process to find, trust and consume relevant customer insights that drive sales growth and improved engagement.Productivity: Expand operating margin through efficiency by systematically reducing our operating expenses across the company, improving profitability.Your Responsibilities ...

That means owning the post-booking experience, giving people hiccup-free holidays and easy self-service when plans change, and working with marketing and customer operations to build loyalty that makes the next booking feel obvious. It's a big space with plenty to get your teeth into.The role … rather than just managing processes or people. Leveraging modern tools and systems, our senior designers directly solve complex end-to-end customer challenges rather than just managing processes. How, When & Where we work.We want you to do your best work without sacrificing your life outside of it:Hybrid Working ...

develop tailored client solutions Manage and maintain an accurate sales pipeline, providing regular forecasting and revenue reporting Monitor market trends, competitor activity and customer insights to identify new opportunities and mitigate risks Support marketing initiatives through targeted campaigns and demand generation activities Experience & Requirements for the Senior Business Development … within a consultative or solution-selling environment Experience collaborating with technical, product and operational teams to develop commercial propositions Ability to use market intelligence, customer insight and data to influence sales strategy This is an excellent opportunity for an experienced Business Development professional to join a forward-thinking ...

define and execute the global vision, strategy and roadmap for Billing, Pricing and Residual Payments products and experiences, delivering customer, commercial and operational outcomes. You'll own the Billing product portfolio, simplifying and modernising how customers understand, manage and optimise the cost of accepting payments. You'll lead … including pricing, fees, rebates, revenue-share arrangements and other financial benefits. You'll drive the evolution of transaction-level fee reporting, billing transparency and customer self-service capabilities, reducing complexity and improving customer satisfaction. You'll identify opportunities to transform Billing from a back-office capability into ...