16 of 16 Customer Insight Jobs in the North West

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a strategic … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong technical More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming complex … challenges into seamless, user-friendly solutions. You possess a deep understanding of data-driven decision-making, leveraging customer insights, analytics, and market trends to drive product growth. Comfortable in both technical discussions with engineers and strategic presentations to executives, you balance creativity with commercial impact. You embrace an agile mindset, working iteratively to test, learn, and refine, all while More ❯

the same. From the teammates beside us to the leaders who guide us, we move forward together. Job Summary The Product Management team is integral to driving innovation, maximising customer value, and achieving sustainable growth of our propositions and services portfolio. They deliver exceptional products that address market needs, exceed customer expectations, and create meaningful experiences. By leveraging … our deep understanding of the market, customer insights, and cutting-edge technology, CDW aims to simplify the complex needs of our customers and sellers. As a Senior Product Manager, you will be responsible for creating real value for customers through research and development, product creation, product launch and in-life management. You will have a collaborative spirit that thrives … product and aspects of business justification both for CDW, chosen partner(s) and the customer. Establishes and maintains relationships with key business and technology stakeholders. Performs internal and external customer research using cost-effective means of gaining insight into the "voice of the customer". Continually monitors and optimises the product while in life. Works with the More ❯

This position is responsible for shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design and execute a product marketing … strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing, business administration, engineering, or a related field. Significant experience in related marketing roles, with demonstrated … resonate with each buyer persona. Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. Build strategic partnerships and act More ❯

out campaigns, and make a real impact from day one. Responsibilities: Take ownership of CRM strategy Design and run data-led, personalised campaigns across multiple CRM channels to improve customer engagement and loyalty Work closely with teams across the business to ensure CRM activity supports wider goals and enhances the full customer journey Use customer insights and … it is effectively set up, maintained, and continuously optimised What you will need: Strong CRM marketing experience, ideally with exposure to platform implementation and campaign optimisation Skilled in analysing customer data, market trends, and competitor activity to inform strategy Confident managing change, improving processes, and working across teams to drive results Proficient in using analytics tools and A/ More ❯

Role: Product Analyst Location: Manchester (hybrid) Salary: £50,000 - £60,000 (DoE) Are you a detail-driven Product Analyst who thrives in a collaborative, customer-focused environment? We're working with an award-winning FinTech platform that has been established in the UK market for more than 25 years. You'll be joining a highly respected Product team, taking … Translating complex requirements into epics and user stories with clear acceptance criteria. Owning product backlogs, driving sprint goals and working closely with UX and development teams. Using KPIs and customer insights to shape product decisions and measure impact. Supporting business readiness, including process mapping and stakeholder demos. Requirements: Proven experience as a Product or Business Analyst in a digital More ❯

drive measurable growth in revenue and brand equity. Key Responsibilities: Ecommerce Leadership: The successful candidate will own and optimise their ecommerce platform (Shopify or similar), ensuring a frictionless B2B customer journey. This includes leading the roadmap for digital development, focusing on UX/UI improvements, functionality, and crucial CRM integration. Collaboration with operations and supply chain teams will be … vital to align ecommerce systems with inventory and logistics, leveraging analytics and customer insights to drive personalisation, segmentation, and conversion optimisation. Marketing Strategy & Brand Development: This role will lead the overall marketing strategy, encompassing digital, content, brand, social media, trade marketing, and all salon communications. The Director will be instrumental in positioning the company and its exclusive brands as More ❯

achievement. Engage in a consultative sales process, leveraging creativity and industry knowledge to drive results. Collaborate with Solution Consultants and internal teams to deliver compelling product demonstrations that address customer challenges. Work closely with marketing to generate leads and create targeted sales campaigns. Maintain up-to-date industry and product knowledge to position yourself as an expert in warehouse … management solutions. Use customer insights and industry trends to contribute to product strategy and development. Knowledge, Skills, and Abilities:- Deep understanding of warehouse operations and logistics (minimum 5 years warehouse experience preferred). Proven experience in Enterprise software sales, ideally WMS, ERP, TMS, or supply chain solutions. Thorough understanding of the customer sales cycle and consultative selling approach. More ❯

eCommerce Marketing Manager Based in Manchester Salary up to £50k-£55k Hybrid – 3 days in office Driving eCommerce revenue growth & improving customer retention rates A/B testing, Google Analytics, Hot Jar, CMS platforms Strong understanding of eCommerce platforms, user behaviour, conversion funnels ABOUT THE CLIENT An established and growing business in the digital sector is seeking a commercially … minded and data-driven eCommerce Marketing Manager to help drive growth, optimise user journeys, and increase customer retention. In this role, you will take ownership of end-to-end website performance, leading strategic initiatives to enhance conversion rates, boost revenue, and implement a robust affiliate marketing program. THE ECOMMERCE MARKETING MANAGER ROLE: Use analytics tools (e.g. Google Analytics, Hotjar … to assess user behaviour, optimise funnels, and shape strategic decisions. Identify and improve underperforming website areas using customer insights and performance analytics. Own the optimisation of digital sales funnels and continuously monitor performance metrics. Execute A/B tests, personalisation strategies, SEO improvements, and CRO initiatives to increase engagement and performance. Work collaboratively with cross-functional teams (Product, Development More ❯

usability evaluation sessions Use a range of tools to collect data, and write research reports to present findings Effectively present your findings and related design/business recommendations and customer insights to stakeholders Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process Learn from insights from user research and metrics to define and improve More ❯

systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support team serving enterprise clients across cloud and edge environments Own and evolve incident … It £75,000 - £100,000 + equity in a high-potential AI scale-up Collaborate with world-class engineers and product minds Influence product and platform direction with real customer insights Flexible, purpose-led working culture where innovation thrives If you're a tech-savvy leader who thrives at the intersection of infrastructure, customer success, and AI innovation More ❯

systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support team serving enterprise clients across cloud and edge environments Own and evolve incident … It £75,000 - £100,000 + equity in a high-potential AI scale-up Collaborate with world-class engineers and product minds Influence product and platform direction with real customer insights Flexible, purpose-led working culture where innovation thrives If you're a tech-savvy leader who thrives at the intersection of infrastructure, customer success, and AI innovation More ❯

Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional support is … delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and customer … of new releases, supporting smooth rollouts and backlog management Track KPIs and drive continual improvements in process, quality and team performance What We’re Looking For 5+ years in customer support leadership, ideally within software or service desk environments A proactive, solutions-driven approach and strong technical troubleshooting ability Outstanding communication and coaching skills Familiarity with Freshdesk, Shopify, Aircall More ❯