your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯
business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously … plans Act as a point of escalation to manage and resolve service issues. Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention. Ensure service delivery standards are continuously improved throughout all areas of the organisation. You will suit the role if you have Previous experience of working within a customer … facing role and a good understanding of business objectives. Previous experience working within the IT/Managed Services sector with an understanding of the ITIL v4 framework. Understanding of customer business requirements and the ability to translate these into service deliverables Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external More ❯
business requirements and how IT services can be best used to help meet those needs. The Service Delivery Manager will take ownership for the overall service experienced by the customer, providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously … plans Act as a point of escalation to manage and resolve service issues. Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention. Ensure service delivery standards are continuously improved throughout all areas of the organisation. You will suit the role if you have Previous experience of working within a customer … facing role and a good understanding of business objectives. Previous experience working within the IT/Managed Services sector with an understanding of the ITIL v4 framework. Understanding of customer business requirements and the ability to translate these into service deliverables Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external More ❯
provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind. Summary The Retention Team Lead is a key role within our business, you will be responsible for the management of a team of Specialists who drive revenue through skillful client management You … commercial issue and lead on the investigation & resolution process leading to the contract negotiation of existing customers assigned to non-book business and providing renegotiation of agreements and managing customer contract lifecycles We are looking for Strong team management experience, ideally within a client retentions environment Confident and proficient people manager in leading, coaching & performance managing. Strong computer literacy More ❯
warrington, cheshire, north west england, united kingdom
Shred-it
provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind. Summary The Retention Team Lead is a key role within our business, you will be responsible for the management of a team of Specialists who drive revenue through skillful client management You … commercial issue and lead on the investigation & resolution process leading to the contract negotiation of existing customers assigned to non-book business and providing renegotiation of agreements and managing customer contract lifecycles We are looking for Strong team management experience, ideally within a client retentions environment Confident and proficient people manager in leading, coaching & performance managing. Strong computer literacy More ❯
bolton, greater manchester, north west england, united kingdom
Shred-it
provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind. Summary The Retention Team Lead is a key role within our business, you will be responsible for the management of a team of Specialists who drive revenue through skillful client management You … commercial issue and lead on the investigation & resolution process leading to the contract negotiation of existing customers assigned to non-book business and providing renegotiation of agreements and managing customer contract lifecycles We are looking for Strong team management experience, ideally within a client retentions environment Confident and proficient people manager in leading, coaching & performance managing. Strong computer literacy More ❯
