1 to 25 of 42 Incident Management Jobs in the North of England

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … on data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯

with the junior SRE to develop their practical experience and technical confidence. Partner with developers, data scientists, and business users to resolve technical issues. Automate & Optimise Contribute to configuration management and automation improvements. Identify and document standard operating procedures. Implement proactive monitoring measures to detect and prevent issues. Monitor & Troubleshoot Troubleshoot system issues using logs, monitoring tools, and a … methodical approach. Oversee and enhance system monitoring with Nagios, with a transition to Datadog. Incident Management Support incident management processes, including post-mortems and follow-up actions. Communicate outcomes with customers clearly and effectively. What We’re Looking For: Experience Proven experience in an SRE, DevOps, or Operations Engineering role. Strong working knowledge of AWS, Terraform More ❯

workload, and tasks are appropriately and fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests, trends, and service issues … when dealing with demanding situations, taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good and efficient working practices in … organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies and procedures. Ensure all documentation relating to own area is complete and fit for purpose and all releases More ❯

per day inside IR35 Role Overview: The bank is seeking a Site Reliability Engineering (SRE) Team-IKP to ensure the reliability, scalability, and security of the Identity and Key Management Platform (IKP) within the OpenShift infrastructure migration project. This team will focus on operational excellence, automation, and continuous improvement of IKP services to meet the bank's stringent security … and compliance requirements. Key Responsibilities: Reliability & Performance: Maintain high availability and resilience of IKP services across multi-cloud and on-prem environments. Implement monitoring, alerting, and incident response for IKP components. Automation & Efficiency: Develop automation for IKP deployment, scaling, and life cycle management. Integrate IKP processes into CI/CD pipelines for secure and efficient operations. Security & Compliance: Ensure … IKP configurations comply with the bank's security standards and regulatory frameworks. Manage encryption key life cycle operations (generation, rotation, and revocation). Incident Management: Respond to and resolve IKP-related incidents promptly. Conduct root cause analysis and implement preventive measures. Collaboration: Work closely with IKP SMEs, build engineers, OpenShift teams, and ITSO for secure integration. Support audits More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via . For further information … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via (url removed). For … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … to prioritise and work independently within a diverse team environment. Should have sound knowledge of service resilience, DR exercise, Backup and restore etc Understanding of key OKR’s of Incident & alert Reduction within department and proactivity working on achieving those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate More ❯

They also help with setting up new equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting up and maintaining computers, printers … and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical and operational IT skills Work closely with experienced professionals More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related More ❯

This role focuses on desktop services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand … issues related to Microsoft 365 applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. · Escalate complex incidents … requests from end-users promptly and efficiently. · Maintain accurate records of service requests and their fulfilment status. · Ensure that all service requests comply with established policies and procedures. Problem Management: · Assist with the identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions More ❯

all conditions.Working closely with Product, Platform, and Engineering teams, you'll ensure resilience principles are built into design, change, and support processes. You'll also take ownership of major incident and crisis management, third-party assurance, and continuous improvement initiatives. The Skill Requirements: We're looking for candidates with a blend of the following: Proven experience in operational … resilience, business continuity, or risk management within a regulated or complex environment Strong understanding of resilience frameworks including critical service mapping, dependency identification, and impact tolerance setting Knowledge of incident management, crisis response, disaster recovery, and third-party risk Experience applying resilience principles within agile, product-led, or DevOps environments Excellent communication skills with the ability to More ❯

culture. Understanding of operational governance, SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). AZ-104 and AZ-305 desirable. Skilled in scripting … Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure API Management, including policy configuration More ❯

culture. Understanding of operational governance, SLAs, and the commercial impact of technical decisions. Proven track record of delivery service improvement or automation initiatives. Experience working within formal change and incident management frameworks (e.g., ITIL). Technical Skills Expert knowledge of Microsoft Azure (IaaS, PaaS, governance, networking, and identity). AZ-104 and AZ-305 desirable. Skilled in scripting … Azure Storage and File Services, including Azure NetApp Files, snapshots, and backups. Understanding of Infrastructure as Code principles and deployment automation (ARM, Bicep, Terraform). Experience with Azure cost management and governance (budgets, policies, tagging standards). Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud. Bonus skills Experience with Azure API Management, including policy configuration More ❯

well as on-site. Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer and business needs Participate and … assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has More ❯