1 to 25 of 29 Incident Management Jobs in the North of England

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

approximately 80% cyber security and 20% network-related responsibilities. You will take a proactive, strategic approach to safeguarding information assets, managing cyber risks, leading incident response, and driving continual improvement in our security and network posture. Key responsibilities include: Developing and maintaining security strategies, policies, standards, and procedures … . Providing senior leadership with insightful reports, dashboards, and actionable recommendations on security posture, risks, and incidents. Leading cyber risk assessments, third-party risk management, vulnerability remediation, patch management (soon transitioning to a third-party provider-opportunity to put your stamp on processes), and supplier compliance. Overseeing incident ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk & Compliance ...

Exchange Admin etc - Microsoft Flow beneficial), Mobile technologies (iOS, Android, Intune/MDM/MAM) Windows 10/11 Active Directory inc Group Policy Management Windows Server knowledge (2016 and above) Good understanding of Networking Scripting (e.g. PowerShell) skills advantageous. Key Responsibilities & Accountabilities Provide hands … equipment to ensure optimal performance Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly Logging, documenting and managing all incidents using an Incident Management tool Maintain the inventory ...

responsibilities: Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. Keep incident management (ticket) systems up to date. Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain … Windows, Linux) Knowledge of network services and protocols Familiarity with server infrastructure and virtualization technologies Knowledge of Cloud Based Service Providers (AWS, Azure) Helpdesk management skills. Experience with and understanding of Powershell and VB scripting. Problem diagnosis and resolution. Ability to produce clear written material. Ability to communicate technical ...

next step into a leadership role. This is a hybrid role, based out of Ripon, North Yorkshire. Description Provide leadership to the project management team and support their continued growth and development. Take ownership of key strategic initiatives. Oversee the delivery of the organisation's platform related projects, ensuring … work, and reporting on portfolio progress. Take responsibility for refining and enhancing the overall project delivery framework and ways of working. Profile Proven project management experience in an IT environment (e-commerce, Software development, Platform Business). A good general technical understanding of e-commerce and platform based businesses ...

stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery … Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends ...

motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours … Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed ...

Systems Engineer you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments. This Site Reliability Engineer/Systems Engineer role offers the chance to work with modern cloud technologies, containerisation, observability … your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Site Reliability Engineer/Systems Engineer include: Incident Triage and Ownership: Acting as first-line technical escalation for live production issues through to resolution or handover System Monitoring and Availability: Maintaining high ...

role supports the Shift Supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. Main duties ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports and present ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

heart of everything we do — and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from ...

involvement with strategic planning and leadership Shaping and owning our AWS infrastructure and reliability roadmap Defining and embedding SRE best practices, including monitoring, alerting, incident management, and capacity planning Establishing and evolving SLOs, SLIs, and error budgets in partnership with engineering teams Acting as a senior technical voice … architecture discussions and operational decision-making Supporting incident response and post-incident reviews, with a focus on long-term improvement Developing, mentoring, and empowering a high-performing engineering team Essential Skills & Experience Experience in a senior SRE, Infrastructure, or Platform leadership role Strong, practical experience operating production systems ...

involvement with strategic planning and leadership Shaping and owning our AWS infrastructure and reliability roadmap Defining and embedding SRE best practices, including monitoring, alerting, incident management, and capacity planning Establishing and evolving SLOs, SLIs, and error budgets in partnership with engineering teams Acting as a senior technical voice … architecture discussions and operational decision-making Supporting incident response and post-incident reviews, with a focus on long-term improvement Developing, mentoring, and empowering a high-performing engineering team Essential Skills & Experience Experience in a senior SRE, Infrastructure, or Platform leadership role Strong, practical experience operating production systems ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365 ...

fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365 ...

services, systems and equipment. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management. As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing ...

business-critical systems. In this role, you will: Manage, coach and develop a team of application support analysts Oversee day-to-day service delivery, incident management and workload planning Collaborate with technical teams and application owners to drive service improvements Contribute to technical roadmaps, continuous improvement and strategic … planning What we're looking for: Strong leadership ability and people-management skills A background in application support within a complex IT environment Confidence working with technologies such as Microsoft 365, Citrix, authentication services and server/client applications Excellent problem-solving, communication and stakeholder engagement skills This ...

coding involvement Design and deliver secure, scalable software solutions Promote best practices across CI/CD, DevOps, and agile delivery Improve service reliability, incident management, and operational performance Work with Product, Architecture, and global teams to support technology roadmaps Key Skills: Proven experience leading technical teams Strong hands … software engineering experience Knowledge of cloud platforms, CI/CD, and modern engineering practices Excellent communication and stakeholder management skills Rate: £400 per day - Inside IR35 Location: Sheffield - Hybrid (2 days per week in office) Duration: 6-month rolling contract ...

structure, prioritisation and consistent leadership. You will bring clarity, accountability and calm while remaining technically credible and hands-on. This is not a pure management role. You must be able to lead from the front. The Role You will: • Lead and schedule the SOC Engineering team across onboarding … environments • Experience managing ingestion costs or cloud service optimisation • Confident customer communication Desirable • Integration experience (Mimecast, Darktrace, legacy EDR platforms) • ITIL exposure (change and incident management) • Google Cloud or AWS knowledge • Microsoft security certifications • GIAC, CISSP, CYSA+ or equivalent Leadership Profile You are: • Structured and operationally disciplined • Calm ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent) Success ...

container-based workloads Experience with Git-based workflows Scripting experience using Shell/Bash and/or PowerShell Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations Experience operating ...