support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are … team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
focus will be to develop and nurture relationships within organisations across Yorkshire. You will be conducting business development (sales calls) to seek out and meet with recruitment teams, directors, line managers, and other key stakeholders. As an Entry Level Recruitment Consultant, you will be recruiting the best and most experienced candidates for roles across the Technology sector. This is … prospective clients to sell our services.Developing and maintaining strong relationships with organisations and key decision makers.Actively engaging with face-to-face meetings with in-house recruitment professionals, directors, and line managers.Sourcing, screening and recruiting top-tier candidates for roles.Drafting reports, ensure compliance across all activities, and participating in internal projects.Working to daily targets and KPIs to achieve your monetary More ❯
Employment Type: Full-Time
Salary: £28,000 - £35,000 per annum, Negotiable, Inc benefits, OTE
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Integra Outsourcing
building owners and facilities managers You ll be responsible for the entire process, from identifying a project, carrying out the roofing survey, writing the proposal, contract negotiation and project management The role comes will full induction and training, and you ll have both a mentor and line manager to shadow and conduct dual calls with There is a More ❯
Pontefract, West Yorkshire, UK Hybrid / WFH Options
RM Technology
technical assistance and report service issues in accordance with the service desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved … your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role More ❯
Fibre and Copper systems including: CW1308 voice infrastructure, Cat 5e/6/6a, OM1 to OM4: installation, terminating and testing. Installation of cable management and full containment systems to support the Cabling meeting the latest building regulations Working within at least 2 of the following areas: Fast food, Retail, MOD, MOJ, Office buildings, Commercial buildings, Factory & Distribution Centres … Ability to act as the Site Lead/Manager - Supporting Project Managers with projects, assist with site surveys and project milestones Act as mentor/Line manager to assistant/apprentice engineer More ❯