Senior / Lead Service Delivery Manager (SAP SDM)
- Hiring Organisation
- The Config Team Ltd
- Location
- Leeds, UK
- Employment Type
- Full-time
Role At The Config Team, we don't just deliver SAP services. We build long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across … define service strategy, shape new offerings, lead major incidents, and drive continual improvement across AMS. Key responsibilities Owning end-to-end service delivery for SAP AMS customers, ensuring SLAs, KPIs, and commercial targets are consistently met. Acting as the senior escalation point for major incidents, leading resolution and stakeholder ...