26 to 50 of 54 ITIL Jobs in Northern Ireland

will balance governance with delivery, collaborate with technical teams, service owners and vendors, and produce MI to inform decisions while ensuring compliance with ITIL practices and #J-18808-Ljbffr ...

captured and governance forums are supported. You will balance governance with delivery, escalating issues to process owners as needed. This hands-on position requires ITIL expertise, strong analytics, and a proactive, collaborative approach to improve service quality across 30+ countries. #J-18808-Ljbffr ...

Overview The Business Continuity Business Analyst will lead the analysis, design and implementation of Business Continuity and resilience arrangements across the organisation. Working closely with business leaders, process owners and subject matter experts, the role ...

supporting Change, Problem and Service Design activities. You will coordinate governance forums, produce management information, and escalate risks and exceptions to process owners. Strong ITIL background and stakeholder communication are essential. #J-18808-Ljbffr ...

Manager - Site Reliability Engineering (SRE) to own health, reliability and observability of critical services. You will lead incident and problem management, ensure governance through ITIL/ITSM, and drive automation and operational maturity across engineering, platform and security teams. Responsibilities include defining SLAs/SLOs, coordinating major incidents, and guiding ...

will administer ITSM processes end‐to‐end, maintain documentation, and support governance forums while coordinating with service owners and vendors. The role emphasizes ITIL aligned practices, data‐driven reporting, change and problem management, and continual service improvement. You will balance governance with delivery and work across global teams to drive ...

Hillview House, Newtownabbey. Będziesz prowadzić incydenty wysokiego priorytetu od początku do końca, łącząc zespoły techniczne i dostawców. Wymagane doświadczenie w zarządzaniu incydentami IT, znajomość ITIL oraz narzędzi Remedy lub ServiceNow. Dołączasz do rotacji zmian i wyjazdów awaryjnych, aby zapewnić szybkie przywrócenie usług. #J-18808-Ljbffr ...

Desk. You will help implement new software, diagnose complex networking issues, and contribute to problem management and knowledge base improvements. The role emphasizes strong ITIL understanding, stakeholder coordination, and continuous service improvement in a dynamic environment in Belfast. #J-18808-Ljbffr ...

will lead incident response, RCA efforts, and drive continuous service improvement with a focus on automation and governance. Ideal candidates have extensive experience with ITIL-aligned processes, cloud platforms, and infrastructure as code, delivering resilient, scalable platforms for business-critical workloads. #J-18808-Ljbffr ...

operational liaison for business stakeholders and vendors, providing regular service reviews, communicating risks, managing escalations, and ensuring alignment with business objectives.* Ensure adherence to ITIL-based operational processes, governance standards, compliance requirements, audit obligations, and the maintenance of operational documentation, runbooks, recovery procedures, and service support artifacts.* Lead continuous service … initiatives, risk-reduction measures, and continuous service improvement programs.* Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting.* Knowledge of ITIL principles and IT Service Management (ITSM) processes.* Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles.**Desirable Skills:*** Experience working ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and elevating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

financials. Initiative:Self-starter with the ability to drive assignments and escalate when necessary. Teamwork:Team player with a strong customer-centric ethos. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

stability, and customer experience Act as operational liaison for business stakeholders and vendors, conducting service reviews, communicating risks, and managing escalations Ensure adherence to ITIL-based processes, governance standards, compliance requirements, audit obligations, and operational documentation standards Lead continuous service improvement initiatives to reduce MTTR, increase stability, improve customer satisfaction … initiatives, risk-reduction measures, and continuous service improvement programs Strong understanding of observability practices, including monitoring, alerting, logging, dashboards, and operational reporting Knowledge of ITIL principles and IT Service Management processes Experience developing and maintaining operational documentation, runbooks, support procedures, recovery documentation, and knowledge articles Experience working within ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. Key Responsibilities Advanced Technical Support Act as an escalation point for complex or high‐impact incidents. Work as part of a team … Operations Support Assist the Service Desk Manager during major incidents. Contribute to performance reporting, trend analysis, and service improvement planning. Support the refinement of ITIL processes (Incident, Problem, Knowledge). Stakeholder & Vendor Coordination Work closely with business teams to understand recurring issues and service needs. Liaise with external suppliers ...

ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. … proven support management or team lead responsibilities. Ability to remain calm and effective under pressure, including in high-priority or escalated scenarios. Understanding of ITIL principles and experience managing incidents, problems, and changes. Proven experience managing client relationships and delivering against support SLAs. Experience working in a technical product environment. ...

context of real-world business transformation scenarios. Proficient with well-known frameworks including TOGAF and/or Zachman, as well as familiar with ITIL practices and modelling notations such as Archimate, UML, and BPMN. DVSA Apprenticeship campaigns To be eligible for this apprenticeship (if you are not already qualified … context of real-world business transformation scenarios. Proficient with well-known frameworks including TOGAF and/or Zachman, as well as familiar with ITIL practices and modelling notations such as Archimate, UML, and BPMN. The sift will take place week commencing 28/09/2026 Stage 2: Interview ...

Global Service Desk function. You will administer ITSM processes, coordinate governance forums and ensure records and evidence are captured. You will work with ITIL, change, problem and design into service, delivering MI and insights while not owning final decisions. A hands-on, governance-focused approach is required with strong stakeholder ...