1 to 25 of 30 SLA Jobs in Northern Ireland

oriented, possessing a drive and energy to achieve goals in a timely and effective manner. The role involves managing a helpdesk, ensuring all incidents are completed promptly without breaching SLA, and maintaining clear communication of support or project issues, including timely escalation to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs More ❯

cloud infrastructure, this must include Azure and/or M365. 3) Evidence of diagnosing and resolving complex problems in a hybrid environment. Managing service desk tickets to adhere to SLA's, providing on site and remote support. 4) Please demonstrate your experience in two of the following areas: a) Supporting enterprise level network security technologies such as firewalls, proxies, load More ❯

credentials throughout the network enterprise that cannot be divulged to individuals outside of GIS, Financial Management Systems the Systems Operation Center groups. Responsibility for Results: Keep incidents within Service Level Agreement timelines Keep the other team members and end users informed regarding the status of incidents and escalate as appropriate when additional assistance is required to resolve Work independently without More ❯

functioning VOIP Phone System, enabling seamless communication across our business locations and with clients, enhancing the reporting capabilities. Infrastructure Stewardship: Oversee CFM's ICT Infrastructure, maintaining cloud platforms per SLA, and ensuring managed services are aligned with business needs. Optimise the lifespan of hardware and maximise the value of our investment. Cost Control: Monitor costs related to third party support More ❯

provision of 1st line technical support for all our services with the knowledge and skills to provide first-time-fix call resolution ensuring that they are completed within agreed SLA’s. Follow up the status of incidents on behalf of customers and communicate progress in a timely manner, ensuring timely communications with customers. Schedule the team workload to ensure that More ❯

ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be resolved 1st line to the appropriate teams with detailed handover notes Manage More ❯

in a managed services environment Some experience in an applications management, support or development role ITIL Foundation qualification preferred Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯

relational database methodologies. Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn/add domain skill in … engineering best practices Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn/add domain skill in More ❯

engineering best practices Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA's. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn/add domain skill in More ❯

engineering best practices Passion for technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn/add domain skill in More ❯

support helpdesk (east Belfast office/customer premises/from home) Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA On-site call outs only where absolutely required and approved (by Line Manager & customer) Proactive preventative maintenance on customer networks Identify opportunities with existing customers for additional services/equipment More ❯

existing systems and new projects to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues. Responsible for More ❯

ITIL industry standards. Taking a lead role in the development, maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT Service Desk staff, offering necessary direction, support, and guidance. Monitoring team performance … Your Profile: At least two years of relevant experience within the last four years working in an IT Service Desk environment Demonstrated experience in: Incident Management. Service Request Management. SLA Management. IT Service Reporting. Experience managing a team, including planning, prioritising, and resource management in a collaborative team environment. Strong troubleshooting skills. Proven focus on customer service and client relations. More ❯

continuous improvement updates and change requests. Contribute to the successful delivery of shared Departmental Objectives while managing progress of objectives unique to the role. Adhere to service level agreements (SLA) with relevant departments. Document departmental processes and keep existing ones up-to-date in line with company guidelines. Treat sales, costs, and personnel information in a private and confidential manner. More ❯

teams and client teams as appropriate, 24x7x5. Provide standby support for overnight batch runs as part of the break-fix support rotation. Complete operational and client reports within agreed SLA timescales. What we are looking for: Experience with Windows Server 2016 or above. Experience working in a 2nd or 3rd line server support environment. Proficiency in Microsoft Applications suite. Ability More ❯

Own network-related inputs to business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation processes, from playbooks to policies More ❯

Own network-related inputs to business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation processes, from playbooks to policies More ❯

Own network-related inputs to business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation processes, from playbooks to policies More ❯

Own network-related inputs to business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation processes, from playbooks to policies More ❯

how Thales’s platform works, as well as how bots and bot operators attack websites Monitor our internal queue and provide incident response in line with the respective premium SLA Analyze false positives for detection mechanisms to hone the product Spend time analyzing web traffic data to identify and isolate new advanced bot behaviors Work with Thales’s customers to More ❯

internal technology platforms. The Specialist will take ownership and responsibility for the successful completion of all tickets and queries allocated to them within the agreed Service Level Agreement’s (SLA). Things you will do: You’ll take ownership and responsibility for managing and providing 1st & 2nd line support for our clients You’ll ensure all tickets and queries that … come into the team are accurately and securely processed within the ticketing system to agreed SLA’s You’ll manage any business-critical technology incidents via the agreed internal escalation process and pathway including communication to relevant internal stakeholder groups You’ll record and manage all information/data and actions/tasks. You’ll develop and maintain technology documentation More ❯

and deal with stakeholders across the globe. What You'll Do Ensure all applicable regulatory requirements are met Manage stakeholders Work to deadlines Manage and prioritise daily tasks ensuring SLA's are met Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯