1 to 25 of 29 Service Delivery Jobs in Northern Ireland

GENERAL DETAILS Job Title: Service Delivery Manager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima’s Managed … Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels … and actions needed to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for meaningful service reporting. Monitor service metrics, identify trends, and take proactive measures to maintain high service quality. Ownership of service assurance More ❯

Summary Job Reference: VR010825 Job Title: ICT Service Delivery Manager Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more. Location: Belfast City Centre, hybrid (2 days office/3 days WFH pw) Client … Co-Ownership Contract : Permanent, full-time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging More ❯

Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk and … supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring: Experience … as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

firm. Key Tasks: The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery . Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points … conducting regular check-ins, with responsibility for implementing formal management procedures where necessary Engage in conversations about process improvements and more efficient work methods Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department Address service failures, recommend solutions, and escalate issues as required Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management Consult with Document Expert to provide feedback and guidance to the team on technical points Work closely with colleagues to ensure smooth handover at start and end of shift Oversee larger projects More ❯

About the Role We are seeking to hire an Automation Managed Service Lead to join the team in Impact Engineering. This role is based on a key customer site in Northern Ireland. This role involves leading and managing a team of cross-functional engineers on a customer site. Responsibilities Lead and manage a team of cross functional engineers on … all Impact projects on site ensuring timelines, budgets, and deliverables are met Act as the primary point of contact for the client, managing day-to-day relationships and addressing service-related concerns. Implement and maintain effective monitoring, reporting, and escalation processes Manage resource allocation to ensure service delivery is maintained without disruption Continuously identify opportunities for process … improvements to enhance service quality and efficiency Ensure that best practices, standards, and compliance requirements are adhered to in service delivery Qualifications 15+ years’ experience of life sciences with growing levels of responsibility Technical degree in Engineering or related discipline Further post graduate qualifications in project management highly desirable Required Skills Excellent ability for working with people More ❯

coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives … and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm resolution and service restoration, ensuring all necessary validations are completed. Produce post-incident management information reports. Participate in the closure and review of lower-priority … incidents where required. Conduct post-incident reviews with relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder More ❯

and Head of Business to determine what will be included in the development plan for new business. Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones. Test new system developments, review, and recommend changes to development team. Development of strategies and structures from previous experience … candour, delivers effective information through all forms of communication. Collaboration: Identifies, targets, and strategically builds relationships including diverse perspectives to achieve goals. Results Driven: Maintains a high level of delivery and quality results while working with discipline and resilience. Service Orientation: Acts in the best interest of others - identifying needs and exceeding expectations. Entrepreneurial: A technical and business More ❯

into a senior role Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Coordinator, IT Operations Manager, Service Desk Manager, Service Delivery Manager, Technical Operations Manager, IT Team Leader, Technical Manager, Technical Team Manager, IT Project Manager, Installation Manger, Technical Project Lead, ICT Manager, IT More ❯

into a senior role Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; IT Coordinator, IT Operations Manager, Service Desk Manager, Service Delivery Manager, Technical Operations Manager, IT Team Leader, Technical Manager, Technical Team Manager, IT Project Manager, Installation Manger, Technical Project Lead, ICT Manager, IT More ❯

Company Description The role of Provisioning Delivery Co-Ordinator is really important to us. The focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution. The role is being offered on More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

a role that gets you into the heart of IT operations? Join our team as an Installation Technician and help deliver essential desktop hardware installation services to support our service delivery solutions. ?? About the Role As an Installation Technician , you'll be responsible for installing desktop hardware in a variety of environments. You'll unbox and set up More ❯

focused environments. This is a newly created role reporting directly to the Networks Leadership team, involving high-impact energy infrastructure projects. This role suits professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You will be involved in transformative energy projects supporting Northern Ireland's transition to a … into commercial agreements Update policy frameworks and commercial models in line with new legislation and industry changes Collaborate with regulatory, engineering, and planning teams to refine processes and improve service delivery What You'll Bring: Degree (or equivalent) and minimum 2 years' relevant experience Strong communication and stakeholder management skills Commercial awareness and customer-focused approach Experience in … project or contract delivery, especially in fast-paced or deadline-driven environments Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contracts, or technical documentation Experience with policy development or regulatory compliance For more information, please contact Jack today. More ❯

Job Title: Installation Technician Location: Belfast, Contract Duration: 10 months + Overview We are seeking an Installation Technician to provide desktop hardware installation services as part of a service delivery team. This role requires basic technical skills, attention to detail, and the ability to follow defined installation processes. Key Responsibilities Unbox, install, and set up desktop hardware and More ❯

Job Title: Installation Technician Location: Belfast, Contract Duration: 10 months + Overview We are seeking an Installation Technician to provide desktop hardware installation services as part of a service delivery team. This role requires basic technical skills, attention to detail, and the ability to follow defined installation processes. Key Responsibilities Unbox, install, and set up desktop hardware and More ❯

that align with their evolving business needs and our commercial objectives . This role blends deep functional expertise , client advisory, hands-on configuration, and leadership. You'll also drive service innovation, co-ordinate a team, and ensure excellence in day-to-day operations across Workday AMS. Key Responsibilities Deliver expert configuration and support in Workday Core HCM, with specialization … across the team. Represent Kainos in the wider Workday community and contribute to internal initiatives and best practices. Support strategic initiatives for clients through our Kainos Coach and Advisory service s . Minimum Requirements Workday certification or significant hands-on experience in Core HCM. Solid understanding of related Workday functional areas beyond your core specialty. Proven success in a … within a fast-paced, dynamic environment. Strong customer engagement and communication skills, including experience presenting to senior stakeholders. Commercial awareness and understanding of consulting project dynamics. Ability to manage service delivery risk and lead cross-functional workshops and strategic discussions. Experience contributing to presales processes and solution architecture. Team leadership and coordination experience in a support or consulting More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯

processes for new starters. Manage and maintain both on-prem and cloud-based solutions. Build and strengthen the relationship with the MSP, challenging constructively and ensuring best value and service delivery. Contribute to commercial decisions, identifying cost savings and optimising tech procurement. Attend and contribute to board meetings, acting as the senior IT representative across the business. Support the More ❯

Job Title: Installation Technician Location: Belfast, Contract Duration: 10 months + Overview We are seeking an Installation Technician to provide desktop hardware installation services as part of a service delivery team click apply for full job details More ❯

Monday to Friday. Shifts: Monday to Thursday (09:00-17:30) Roles and Responsibilities: Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power self More ❯