6 of 6 ITSM Jobs in Oxfordshire

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

equivalent Prince II Foundation or equivalent Experience Essential 2 - 5 years' experience in a service analyst or customer facing role Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems. ...

will train the technology, what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM/ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times … will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident ...