Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯
Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯
role: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices More ❯
date and accurate * Liaise with user, suppliers and developers to ensure Linux systems and services meet business requirements * Respond to and resolve incidents and service requests logged in the ITSM tool, including 2nd and 3rd level escalations. * Ensure Linux systems are monitored adequately and preventative maintenance procedures are performed * Proactively manage system faults * Provide expert knowledge on a number of More ❯
relevant experience. Experience managing subcontractors and third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of ITServiceManagement frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering More ❯
to LCM. Accountable for delivering on financial commitments. Ownership for the delivery and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of ITServiceManagement frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member of the Association for Project Managers More ❯
and incidents from end users via phone, email, or ticketing system. Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to ITservicemanagement best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support requests and resolutions in … the status of their incidents and requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of ITServiceManagement highlighting team performance, common issues, and any incidents of note. Continuous Improvement: Proactively identify areas for process improvement and recommend solutions to enhance service delivery. Continuously enhance technical knowledge More ❯
