8 of 8 Problem Management Jobs in Oxfordshire

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/… architecture/instant clone pools/Image push, post creation synch scriptsVDI master image/gold image update, patching and managementApp Volumes – Site synchronisation, management, housekeepingVMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructureCertificates – Internal/external – Root paths, thumbprints, renewal process ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … triage and coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering ...

most SAP SuccessFactors modules, with demonstrable depth in one or more core areas. Strong experience in SuccessFactors integrations, APIs, Middleware, identity services and data-management concepts. Experience governing cross-module designs, testing, releases, production deployments and service transition. Experience working with multinational organisations, global HR processes and complex stakeholder … environments. Strong understanding of service management, incident and problem management, root-cause analysis, risk management and continuous improvement. Excellent communication and stakeholder-management skills, with confidence to engage senior leadership and guide delivery teams. Ability to work effectively in a UK-based hybrid model ...

secure for internal users and engineering teams.This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable service … containerised services and the underlying infrastructure they rely on.Maintenance and lifecycle managementCarry out routine maintenance activities including patching, upgrades and health checks.Support the ongoing management of hardware and software lifecycles to keep services secure and supportable.Maintain clear technical documentation and operational records.Incident resolution and service improvementInvestigate and resolve infrastructure ...

Oxford (onsite 2 - 3 days a MONTH) Salary: Up to £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...