8 of 8 Problem Management Jobs in Oxfordshire

resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯

training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Role Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a … timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best practices to enhance their productivity and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request … Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to … needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software … and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support Monitoring More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're looking for a dedicated and enthusiastic Service Desk Analyst to … needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software … and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support Monitoring More ❯

solutions within the Sprint Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions Ensure adherence to appropriate governance and change control standards Skills and Experience required Proven experience developing solutions using the full capability More ❯

liaising with business users Actively engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 Certifications Experience configuring Microsoft Dynamics More ❯

Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes More ❯

reliability. Technological evolution: Supports projects that aim to introduce improvements to the applications owned. Actively contributes to the migration of applications to the public cloud (Azure). Incident and Problem Management: Drive and support rapid resolution of incidents by involving relevant stakeholders and directing incident recovery process. Use automation and tooling directly where applicable. Has the ability to More ❯