11 of 11 Problem Management Jobs in Oxfordshire

AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/… devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to end device lifecycles in accordance with the EUD strategy, including device road maps and evaluation through to disposal, with a focus … on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document More ❯

and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring … their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with company goals and expectations. Negotiate contracts, manage performance, and hold vendors accountable to service standards. Collaborate with vendors More ❯

delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend More ❯

IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more. The successful candidate will be the go-to technical point of contact on-site, supporting users … by the global service desk. Maintain, troubleshoot, and support technologies including: Microsoft Office 365 cloud applications and services Windows desktop and server environments Device management (Intune, SCCM, Autopilot) Application deployment Manufacturing shop-floor systems Audio-visual equipment and printing Assist in Incident, Problem Management, and Service Request … fulfilment in line with SLAs and KPIs. Support asset and license management as directed by IT Operations leadership. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices. Contribute to the continuous improvement of IT services and user satisfaction scores. Provide operational documentation and support More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯

We have an outstanding new opportunity for a Data Product Specialist to join the Data Management Delivery team at Virgin Media O2. The department provides the organization with its governance structure to deliver enterprise data capability across its platforms and business units. It manages hundreds of VMDATA engagements annually … high-performing teams and a culture of inclusion and innovation. We are committed to being accessible, inclusive, and equitable for all. Must-Haves Stakeholder management skills with effective communication abilities, both spoken and written. Experience in task management, understanding data, data flows, and componentization. Knowledge of data structures … relationships, and project governance tools like JIRA, Kanban, and dashboards. Problem management experience with pragmatic delivery understanding. Familiarity with project methodologies such as Waterfall, Agile, WAgile, and influencing stakeholders accordingly. Additional Skills Experience in structuring collaboration plans and roadmaps. Knowledge of GCP and related skills. Understanding of DFD More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're … you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests … Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in More ❯

engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 More ❯

engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions What we are looking for in our ideal Microsoft Dynamics 365 Functional Consultant: Recognised Microsoft D365 More ❯

infrastructure roadmap and ensure operational readiness for new services. Manage infrastructure transformation initiatives including hybrid cloud adoption and data centre consolidation. Oversee infrastructure lifecycle management, risk mitigation, and capacity planning. Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services. Support … and innovation. Knowledge & Skills Experience managing infrastructure or IT operations teams in a complex environment. Solid understanding of ITIL processes, especially incident, change, and problem management. Strong technical knowledge across infrastructure domains (e.g., servers, networking, backups, cloud). Excellent team leadership and people management skills. Strong written and More ❯

infrastructure roadmap and ensure operational readiness for new services. Manage infrastructure transformation initiatives including hybrid cloud adoption and data centre consolidation. Oversee infrastructure lifecycle management, risk mitigation, and capacity planning. Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services. Support … and innovation. Knowledge & Skills Experience managing infrastructure or IT operations teams in a complex environment. Solid understanding of ITIL processes, especially incident, change, and problem management. Strong technical knowledge across infrastructure domains (e.g., servers, networking, backups, cloud). Excellent team leadership and people management skills. Strong written and More ❯