7 of 7 SLA Jobs in Oxfordshire

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

you coach new hires, share best practice and deputise for the Team Leader when required. Key Responsibilities Process standard and complex customer orders, amendments and returns in D365 within SLA, ensuring data accuracy and audit readiness. Vet every order for D&B screening, embargo checks and Export Control approval; prepare shipment packs for global logistics partners and resolve holds. Create More ❯

ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯

Windows 10/7 IT Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our Service desk A working knowledge More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA s Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

agreements and contractual service level agreements and act on under-performance. Provide regular feedback to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal process improvement activities for your customer(s) and/or team (continual improvement) and contribute to strategic … escalation with regards to live delivery for the team. Attend and contribute to internal meetings on the overall delivery of ASM and ASD. Provide necessary reporting on KPI and SLA performance. Contribute to new service introductions across Operations to ensure best practice across customers. Contribute to the budget creation and management, ensuring temporary contractors are within budget (circa More ❯