1 to 25 of 32 SLA Jobs in Oxfordshire

Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent More ❯

on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security More ❯

relevant processes Analyse build requests and specifications and convert to virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers More ❯

Must Have • At least 10 + years of experience in Techno-functional role • Operating System: Linux • Conversant with trouble shooting for technical issues, Support SLA's etc. • Excellent Communication skills and ability to multitask in a high-pressure Trading environment • Understanding of Unix Shell Scripts and Sybase. • Good understanding of More ❯

your key responsibilities will include: Resolve high-level technical issues as the escalation point for the helpdesk. Prioritise and manage multiple complex tickets, meeting SLA deadlines. Deliver outstanding customer service via phone, email, and remote support. Support internal team development through training and shadowing. Maintain and configure Microsoft SaaS and More ❯

your key responsibilities will include: Resolve high-level technical issues as the escalation point for the helpdesk. Prioritise and manage multiple complex tickets, meeting SLA deadlines. Deliver outstanding customer service via phone, email, and remote support. Support internal team development through training and shadowing. Maintain and configure Microsoft SaaS and More ❯

and is paying up to £630 per day inside IR35. Key Responsibilities for the IaaS Project Engineer: Manage incident and request fulfilment tickets within SLA timeframes Monitor infrastructure health and respond proactively to issues Provide hands-on support for IT projects and new initiatives Investigate and remediate security vulnerabilities or More ❯

including installation, troubleshooting, problem resolution, and maintenance. Advise on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. Manage systems within SLA parameters, proposing and implementing improvements to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties when necessary to resolve More ❯

all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯

sets in regard to Purchase orders Managing queues and workflows of the project coordination team, ensuring balanced work distribution across the team to meet SLA targets Responsible for reviewing individual and team performance against key performance indicators and ensuring all service level agreements are achieved Inducting, training, motivating and coaching More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

definition, list views, dynamic forms) Salesforce Experience Cloud site building experience Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Able to develop robust and advanced Salesforce Lightning Web Components (inc. familiarity with HTML, CSS, JavaScript) Knowledge of Salesforce More ❯

future predictive issues. • Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s. • Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support More ❯

management, mentoring junior staff, maintaining documentation, and ensuring compliance with quality and security standards. Key Skills: Information Security Cybersecurity Technical Architecture Incident & Problem Management SLA Adherence Service Improvement Team Mentoring Knowledge Base Management Apply now More ❯

succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote … Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised More ❯

succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote … Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised More ❯