Product Manager - Agent Experience
- Hiring Organisation
- Pertemps Thames Water
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 65,000 Annual
customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research, operational data … feedback to prioritise product investment and improvements. Strong analytical and problem-solving skills, translating complex business challenges into practical and scalable solutions. Experience balancing customer, operational and commercial priorities to deliver measurable business value. A proactive, customer-focused mindset with a passion for innovation and continuous improvement. Essential Qualifications ...