will serve as the technical subject matter expert for our core collaboration solutions, taking a lead role in managing service delivery, shaping strategic direction, architecting technical solutions, and implementing continuous improvements to enhance user experience and productivity. Your experience with the wider Microsoft 365 infrastructure will be essential in delivering integrated, scalable solutions. You will also bring knowledge and … experience of VFQ/Agile techniques, including Kanban, to support iterative delivery and continuous improvement. An ITIL Foundation certification would further support your ability to manage services effectively within a structured framework. On a typical day you will Spot opportunities to modernise how RoS uses M365 tools Streamline processes to boost productivity and reduce manual effort Deliver smart solutions More ❯
Glasgow, Glasgow City, City of Glasgow, United Kingdom Hybrid / WFH Options
Empro Talent Ltd
Work across teams – supporting development, QA, Service Desk, and Field Engineering to improve processes and resolve escalations. Mentor junior engineers and contribute to a culture of learning, innovation, and continuous improvement. Ensure compliance and security standards are met at all times. Provide structured feedback to management on process and technology strategies. What We’re Looking For Essential: Proven track … Experience with advanced monitoring, serverless architectures, or microservices. Track record of mentoring or leading technical teams. Relevant cloud or DevOps certifications (e.g., Azure, Google Cloud, security). Enthusiasm for continuous professional development and driving innovation. What We Offer High-impact role with scope to influence strategy and process. Professional growth opportunities – our client actively supports staff in developing their More ❯
Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continualimprovement, and act as a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales … Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and growth Champion customer satisfaction, insight-driven change, and service excellence More ❯
Act as a change agent, helping your squad adopt modern practices like CI/CD, automated testing, and shared ownership of bugs, while fostering a culture of accountability and continuous improvement. Technical & Cross-Functional Leadership Lead system design and technical strategy in partnership with Product and Design, ensuring decisions balance technical quality, user value, and delivery speed. Act as … and iteration. Drive reliability and performance, ensuring features meet both user needs and operational standards. Mentorship & Domain Influence Mentor engineers within and beyond your squad, promoting ownership, craftsmanship, and continuous learning. Serve as the go-to expert in your domain, unblocking other squads and setting engineering standards that scale. Be AI literate with the ability to translate business opportunities More ❯
committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continualimprovement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in … practices is required At least ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA’s and KPI’s Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Xi Engineering Consultants
a growing company? Then this is for you. Based at CodeBase (Scotland's largest tech incubator) and from home (we offer hybrid working), you will lead the growth, improvement and maintenance of Xi's project management office (PMO). We're a multidisciplinary team delivering advanced measurement, data processing, modelling, simulation, and digital twin solutions across renewable energy … development. Monitoring, Reporting & Improvement Maintain real-time project tracking and KPI dashboards. Prepare monthly board reports on progress, resources, risks, and impact. Run post-project reviews for continuous improvement. Key Skills & Experience Essential Proven experience delivering engineering or technology projects. Strong knowledge of agile/lean PM in a technical setting. Organised, with resource management skills across More ❯
We are seeking a highly skilled 3rd Line IT Support Engineer with excellent troubleshooting skills and great attention to detail to join our IT support team. As a 3rd Line IT Support Engineer, you will be responsible for providing advanced More ❯
that go beyond the standard job posting. We're looking for someone who is passionate about contributing to a dynamic recruitment strategy and fostering a culture of innovation and continuous improvement. You'll be expected to: Proactively interact with candidates across various platforms, including job boards, social media, and through Boolean searches. Guide candidates through every stage of the … insight to inform actions. Consistently serve as a brand ambassador , championing the importance of employer branding in attracting talent. Utilise data to evaluate recruitment performance and identify areas for continuous improvement. Requirements Proven experience recruiting Technology, Product and/or Data roles, either from in house or agency. Strong understanding of the end-to-end recruitment lifecycle. Excellent communication … office setup budget to ensure you're comfortable and productive wherever you are. Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth. Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts. Our enhanced parental leave policies include support for fertility journeys, recognising diverse More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Scotland's Rural College (SRUC)
Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC's principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally. The Centre of Enhancement of Learning and Teaching (CELT) work closely with academic staff to support professional development, pedagogical … role is pivotal in enhancing learning and teaching practices through the effective integration of digital technologies. Key Requirements of the role: Enhancement of Learning and Teaching: Support the continualimprovement of learning and teaching practices by guiding staff in the use of digital tools and pedagogies, with a focus on active and blended learning. Staff Support and Troubleshooting More ❯